Job summary
- The role is initially funded by Friends of Brighton & Hove Hospitals Charity (209414) as part of the new 'A Friend in Need' initiative, to support the end of life care of patients at the Royal Sussex County Hospital by starting an 'End of Life Care Volunteer' service.
- To work in partnership with the hospital Palliative Care Team to manage a dedicated team of 'End of Life Care Volunteers' to provide ongoing support to patients at the end of life, their families and carers at Royal Sussex County Hospital, Brighton.
- To work in partnership with specialist End of Life charity, the Anne Robson Trust (1178352) to attract, recruit, train, and manage this team of 'End of Life Care Volunteers'.
Main duties of the job
- To establish the 'End of Life care Volunteer' service, supporting patients in the hospital who are approaching the end of their lives, their families and carers.
- To attract, recruit, train, induct and retain a group of 'End of Life Care Volunteers', with the support of the Ann Robson Trust charity and the hospital Palliative Care Team.
- To co-ordinate the day-to-day 'End of Life care Volunteer' service in the hospital, working alongside the Palliative Care Team to identify patients who would benefit from Volunteer support.
- To line manage and supervise the team of 'End of Life care Volunteers'.
- To ensure adequate cover and smooth running of the service during periods of absence.
About us
Join us atUHSussex, every day is different, you can be the change, better neverstops
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
Main Duties and Responsibilities
- To establish the End of Life care Volunteer service, supporting patients in the hospital who are approaching the end of their lives, their families and carers.
- To attract, recruit, train, induct and retain a group of End of Life Care Volunteers, with the support of the Ann Robson Trust charity and the hospital Palliative Care Team.
- To co-ordinate the day-to-day End of Life care Volunteer service in the hospital, working alongside the Palliative Care Team to identify patients who would benefit from Volunteer support.
- To line manage and supervise the team of End of Life care Volunteers.
- To ensure adequate cover and smooth running of the service during periods of absence.
Communication
- To liaise daily with the Palliative Care Team and ward staff to ensure that all patients who have been identified as dying are referred to the End of Life Care Volunteer team if appropriate.
- To establish good working relationships with clinical areas to identify and support their needs from the service.
- To liaise with and build good working relationships with relevant stakeholders, including Charities, Chaplaincy and Bereavement Services, to ensure a smooth running service.
- To liaise with funders Friends of Brighton and Hove Hospitals to support Public Relations and Fundraising initiatives for the End of Life Care Volunteer project, when requested.
- Attend Supportive and End of Life care Group Meetings providing relevant updates and contribute to the general improvement of End of Life Care services.
- To provide regular contact and support to End of Life Care Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- To provide and make record of supervision sessions with each member of the End of Life Care Volunteer team, at least once every four shifts.
- Provide emotional and pastoral support to the team of End of Life Care Volunteers and implement a Buddy system whereby they support each other.
- Receive and process queries and manage both personal and volunteer e-mail accounts.
Service Delivery and Improvement
- Maintain accurate data collection and produce monthly and annual reports on service activity.
- Attend relevant meetings, present and lead discussions and raise the profile of the End of Life Care Volunteer service.
- Run quarterly audits to ensure that all End of Life Care Volunteers are covering a minimum of two shifts per month and are providing correctly completed feedback forms every time they visit a patient.
People Management and Development
- Take part in regular recruitment events to aid recruitment to ensure that there is a fair representation from all local communities.
- Judgement and decision making on recruitment of volunteers, ensuring that appropriate checks and assessments are undertaken in conjunction with Voluntary Services and recruitment.
- Where the candidate does not demonstrate they are able to perform the role according to agreed criteria including personal availability, liaise with Voluntary Services to consider re-assigning the candidate to a more suitable role where possible.
- Lead on the arrangement of appointments for interviews so that the individual is made aware if they have progressed to the next stage of the recruitment process.
- To liaise with Voluntary Services Manager to ensure that all volunteers and staff are aware of the Trusts policies and guidelines relating to volunteering and that risk assessments are undertaken by departments, relating to information governance and safeguarding.
- Organise and deliver End of Life Care Volunteer training, ensuring that all mandatory requirements are met and regularly updated.
- To work in partnership with the Anne Robson Trust, to identify additional specialist training requirements of Volunteers and coordinate the delivery of relevant training on an ongoing basis.
- Provide on-going support for volunteers, monitoring placements to ensure effective employment and job satisfaction and making accurate records of this information.
- Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
- Intervene at initial stages of conflict, grievances and complaints and manage as appropriate, reviewing Volunteer placements where problems arise, and arranging transfer, redeployment, or effective dismissal in conjunction with Line Manager, Voluntary Services and in line with the Trust Volunteer policy.
Patient Care Delivery
- To ensure adequate cover is in place to provide support End of Life Care Volunteers during post holders annual leave, and when working offsite.
- To support reporting of safeguarding or Datix concerns within volunteer activity for the Trust.
- Be responsible for monitoring patient, staff and volunteer feedback and satisfaction with overall service.
- To ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to, that volunteers are not placed in situations which paid staff are expected to handle or asked to perform duties outside of their role description.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Job description
Job responsibilities
Main Duties and Responsibilities
- To establish the End of Life care Volunteer service, supporting patients in the hospital who are approaching the end of their lives, their families and carers.
- To attract, recruit, train, induct and retain a group of End of Life Care Volunteers, with the support of the Ann Robson Trust charity and the hospital Palliative Care Team.
- To co-ordinate the day-to-day End of Life care Volunteer service in the hospital, working alongside the Palliative Care Team to identify patients who would benefit from Volunteer support.
- To line manage and supervise the team of End of Life care Volunteers.
- To ensure adequate cover and smooth running of the service during periods of absence.
Communication
- To liaise daily with the Palliative Care Team and ward staff to ensure that all patients who have been identified as dying are referred to the End of Life Care Volunteer team if appropriate.
- To establish good working relationships with clinical areas to identify and support their needs from the service.
- To liaise with and build good working relationships with relevant stakeholders, including Charities, Chaplaincy and Bereavement Services, to ensure a smooth running service.
- To liaise with funders Friends of Brighton and Hove Hospitals to support Public Relations and Fundraising initiatives for the End of Life Care Volunteer project, when requested.
- Attend Supportive and End of Life care Group Meetings providing relevant updates and contribute to the general improvement of End of Life Care services.
- To provide regular contact and support to End of Life Care Volunteers to encourage motivation and loyalty and ensure that their role is valued.
- To provide and make record of supervision sessions with each member of the End of Life Care Volunteer team, at least once every four shifts.
- Provide emotional and pastoral support to the team of End of Life Care Volunteers and implement a Buddy system whereby they support each other.
- Receive and process queries and manage both personal and volunteer e-mail accounts.
Service Delivery and Improvement
- Maintain accurate data collection and produce monthly and annual reports on service activity.
- Attend relevant meetings, present and lead discussions and raise the profile of the End of Life Care Volunteer service.
- Run quarterly audits to ensure that all End of Life Care Volunteers are covering a minimum of two shifts per month and are providing correctly completed feedback forms every time they visit a patient.
People Management and Development
- Take part in regular recruitment events to aid recruitment to ensure that there is a fair representation from all local communities.
- Judgement and decision making on recruitment of volunteers, ensuring that appropriate checks and assessments are undertaken in conjunction with Voluntary Services and recruitment.
- Where the candidate does not demonstrate they are able to perform the role according to agreed criteria including personal availability, liaise with Voluntary Services to consider re-assigning the candidate to a more suitable role where possible.
- Lead on the arrangement of appointments for interviews so that the individual is made aware if they have progressed to the next stage of the recruitment process.
- To liaise with Voluntary Services Manager to ensure that all volunteers and staff are aware of the Trusts policies and guidelines relating to volunteering and that risk assessments are undertaken by departments, relating to information governance and safeguarding.
- Organise and deliver End of Life Care Volunteer training, ensuring that all mandatory requirements are met and regularly updated.
- To work in partnership with the Anne Robson Trust, to identify additional specialist training requirements of Volunteers and coordinate the delivery of relevant training on an ongoing basis.
- Provide on-going support for volunteers, monitoring placements to ensure effective employment and job satisfaction and making accurate records of this information.
- Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns.
- Intervene at initial stages of conflict, grievances and complaints and manage as appropriate, reviewing Volunteer placements where problems arise, and arranging transfer, redeployment, or effective dismissal in conjunction with Line Manager, Voluntary Services and in line with the Trust Volunteer policy.
Patient Care Delivery
- To ensure adequate cover is in place to provide support End of Life Care Volunteers during post holders annual leave, and when working offsite.
- To support reporting of safeguarding or Datix concerns within volunteer activity for the Trust.
- Be responsible for monitoring patient, staff and volunteer feedback and satisfaction with overall service.
- To ensure policies and controls for the Safeguarding of Vulnerable Adults and Children are adhered to, that volunteers are not placed in situations which paid staff are expected to handle or asked to perform duties outside of their role description.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Person Specification
Previous experience
Essential
- Educated to degree level or equivalent.
Desirable
- Experience of working with volunteers in an NHS or health field.
Person Specification
Previous experience
Essential
- Educated to degree level or equivalent.
Desirable
- Experience of working with volunteers in an NHS or health field.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
