Job summary
Full Time/Part-Time/Bank hours available
Previous applicants need not to apply.
Working cross-site at Princess Royal Hospital may be required if needed.
Working a combination of shift patterns to include Days/Twilights and Nights and weekends.
To provide front line assistance to all patients and relatives on arrival to the ( and Emergency Department (A&E) and Urgent Treatment Centre (UTC) , ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff.To provide an efficient and effective administrative reception service to the Emergency Department (A&E) and Urgent Treatment Centre (UTC) and other areas across the Acute floor when required 24 hours a day, 7 days a week. on either site (Royal Sussex County Hospital, Brighton & Princess Royal Hospital, Haywards Heath). You will be working as part of a team and will be expected to work variable day/Twilight and night shifts.
Main duties of the job
To provide an efficient administrative and reception service to the Emergency Department 24 hours a day, 7 days a week, working as part of a team expected to work shifts days/twilights and nights.
Provide front line assistance to all patients and relatives on arrival to the UTC and Emergency Department, ensuring registration documents detailing patient condition are provided accurately and swiftly and to alert any concerns to nursing staff, using good communication and inter-personal skills to interact with tact and diplomacy with relatives, patients and the multi-disciplinary team.
To ensure that patients are accurately registered on the A&E computer system and the Trust systems.
To ensure all aspects of reception administration tasks are completed in a timely manner.
To ensure all ambulance arrivals are processed in a timely manner ensuring accuracy of patient information.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
- Use good communication and interpersonal skills to interact with tact and diplomacy in a sometimes hostile and antagonistic atmosphere due to nature of illness i.e. drugs, alcohol, mental illness, Major trauma RTA with patients and staff at all levels. Provide and receive information which may be complex, sensitive or contentious in nature. Engage and collaborate problem solving with co-workers and staff and other outside agencies i.e. GPs, Social Workers, Police, Care in the Community. Function as a team player, being considerate and flexible, taking the needs of your peers into consideration. Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times
- To use analytical judgment to prioritise patients requiring urgent immediate medical attention, i.e. Trauma, Chest Pain, CVA Stroke, Cancer patient, ill baby / child, and any other symptoms that may be urgent. Provide and receive complex and sensitive information, requiring our interpersonal and communication skills, to promptly assess each situation, via telephone or face to face.
- As front-line staff use empathy and understanding, to interact with staff, patients and relatives, to interact with patients and relatives when there are barriers to understanding. These situations may involve highly distressing individuals and or those whose first language is not English, also from patients and relatives, due to illness or trauma.
Job description
Job responsibilities
- Use good communication and interpersonal skills to interact with tact and diplomacy in a sometimes hostile and antagonistic atmosphere due to nature of illness i.e. drugs, alcohol, mental illness, Major trauma RTA with patients and staff at all levels. Provide and receive information which may be complex, sensitive or contentious in nature. Engage and collaborate problem solving with co-workers and staff and other outside agencies i.e. GPs, Social Workers, Police, Care in the Community. Function as a team player, being considerate and flexible, taking the needs of your peers into consideration. Exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful hospital environment exists at all times
- To use analytical judgment to prioritise patients requiring urgent immediate medical attention, i.e. Trauma, Chest Pain, CVA Stroke, Cancer patient, ill baby / child, and any other symptoms that may be urgent. Provide and receive complex and sensitive information, requiring our interpersonal and communication skills, to promptly assess each situation, via telephone or face to face.
- As front-line staff use empathy and understanding, to interact with staff, patients and relatives, to interact with patients and relatives when there are barriers to understanding. These situations may involve highly distressing individuals and or those whose first language is not English, also from patients and relatives, due to illness or trauma.
Person Specification
administrative experience
Essential
- Good basic knowledge and experience of working with computers and Microsoft Office software.
- Educated to GCSE standard or equivalent.
- Ability to utilise Symphony and Trust computer systems. Register and allocate ID numbers, correcting any duplication and ID numbers.
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.
- Ability to work as part of a multi-disciplinary team
- Registration and admission to ward, transfers, discharges, outpatient appointments, trace and tracking medical notes.
Desirable
- Experience of working within a healthcare environment
- Experience of using Microsoft Office applications such as Word and Outlook
- Advanced keyboard skills.
Person Specification
administrative experience
Essential
- Good basic knowledge and experience of working with computers and Microsoft Office software.
- Educated to GCSE standard or equivalent.
- Ability to utilise Symphony and Trust computer systems. Register and allocate ID numbers, correcting any duplication and ID numbers.
- Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.
- Ability to work as part of a multi-disciplinary team
- Registration and admission to ward, transfers, discharges, outpatient appointments, trace and tracking medical notes.
Desirable
- Experience of working within a healthcare environment
- Experience of using Microsoft Office applications such as Word and Outlook
- Advanced keyboard skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
