Job summary
The Macmillan Cancer Support Worker (MCSW) will support the site specific Clinical Nurse Specialist in filling their complex role under the line management of the Macmillan Information and Support Service Manager. A large part of the role involves assisting the Clinical Nurse Specialist and Information and Support manager in key elements of the Personalised Care programme.
- Holistic Needs Assessment
- Care Plan development
- End of treatment Summaries
- Health and Well-being events and resources.
They will develop a network of contacts across all care settings within Health and Social Care to enable them to help patients resolve any non-clinical issues they may be facing.
This may often require onward referral to other professionals and discussion with the clinical team in relation to clinical issues.
The other many duty of this role is to support the Clinical Nurse Specialists by triaging incoming calls to the CNS Helpline. This will involve advice and guidance, referral onwards and supporting patients needs where appropriate to do so and within clearly set boundaries.
Main duties of the job
We have one full time support worker position based at based at St Richard's Hospital in Chichester.
This role supports our clinical nurse specialist team to care for patients diagnosedwith cancer. They will join an existing team of Band 4 support workers within cancer services.
It will be important that the individual is motivated and enthusiastic about providing outstanding care to patients across their whole pathway. Is able to work autonomously and as part of the multi-disciplinary team.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Job description
Job responsibilities
- Co-ordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
- Triage telephone calls for CNS when CNS unavailable
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Guide people through the use of self-assessment resources
- Pro-actively identify patient and carer needs using, approved tools, protocols and procedures to ensure that people get the right support to meet their needs.
- Working with the CNS, coordinate holistic needs assessment and the development of an individual care plan including attending and holding face to face clinics
- Make visits to ward and MDCU/ Fernhurst p[R2]atients as required
- Attend outpatient clinics to support patient information needs as directed
- Act as advocate and facilitator to resolve issues that may be perceived as barriers to care
- Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
- Encourage and support active and healthy lifestyle choices
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern, using agreed protocols
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Make sure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan
- Actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan Corporate Strategy
- Carry out some administration duties required by the role and that may release time from specialist CNS
For further information, please see the Job Description and Person Specification.
Job description
Job responsibilities
- Co-ordinate care by providing a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.
- Provide general information and support about cancer and cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
- Triage telephone calls for CNS when CNS unavailable
- Provide basic telephone advice and refer on or sign-post to other sources of support
- Guide people through the use of self-assessment resources
- Pro-actively identify patient and carer needs using, approved tools, protocols and procedures to ensure that people get the right support to meet their needs.
- Working with the CNS, coordinate holistic needs assessment and the development of an individual care plan including attending and holding face to face clinics
- Make visits to ward and MDCU/ Fernhurst p[R2]atients as required
- Attend outpatient clinics to support patient information needs as directed
- Act as advocate and facilitator to resolve issues that may be perceived as barriers to care
- Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
- Encourage and support active and healthy lifestyle choices
- Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern, using agreed protocols
- Coach patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours
- Make sure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan
- Actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan Corporate Strategy
- Carry out some administration duties required by the role and that may release time from specialist CNS
For further information, please see the Job Description and Person Specification.
Person Specification
Education
Essential
- good general education, English and Math GCSE A-C
- NVQ4 plus additional training to diploma level equivalent, or equivalent short courses
Desirable
- shows willingness to undertake further training
- coaching or teaching qualification
- foundation degree or degree
Experience
Essential
- Relevant health or social care experience or equivalent
- Demonstrates good communication skills and values
- Experience of multi professional team working
Desirable
- Experience with working with people with health or social care needs
Skills
Essential
- Demonstrates accurate written communication of information
Desirable
- Demonstrates ability to work flexibly
Organisational
Essential
- Ability to prioritise workload and use own initiative
Desirable
- Demonstrates good time management skills
I.T.
Essential
Person Specification
Education
Essential
- good general education, English and Math GCSE A-C
- NVQ4 plus additional training to diploma level equivalent, or equivalent short courses
Desirable
- shows willingness to undertake further training
- coaching or teaching qualification
- foundation degree or degree
Experience
Essential
- Relevant health or social care experience or equivalent
- Demonstrates good communication skills and values
- Experience of multi professional team working
Desirable
- Experience with working with people with health or social care needs
Skills
Essential
- Demonstrates accurate written communication of information
Desirable
- Demonstrates ability to work flexibly
Organisational
Essential
- Ability to prioritise workload and use own initiative
Desirable
- Demonstrates good time management skills
I.T.
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
