Job summary
Reporting to the Head of Fundraising & Communications, the Communications Manager will provide specialist support across the charity and its partners, ensuring work is managed and planned effectively, evaluated and reported on. The post holder will also take responsibility for ensuring that appropriate data is available, analysed and presented to support decision making.
The post holder will work to design, deliver, monitor and evaluate a multi-disciplinary communications programme that will promote the work of the charity, ensuring all performance targets and Standard Operating Procedures are adhered to.
The post holder will be responsible for managing the communications and marketing of high profile events, such as the Goodwood Ball and the Brighton Pavilion Ice Skate, as well as provide project management expertise and support across the charity to support the organisation's objectives, including maintenance of the charity website, publication of the annual report and accounts and the annual impact report.
Main duties of the job
- Providing senior, strategic communications support for a range of strategic fundraising within the charity, creating content for specific fundraising constituencies through a range of media.
- Use suitable social media, website metrics and other analysis tools to measure communications and engagement activity and produce reports to evaluate effectiveness.
- Recommending improvements and innovations to widen the reach and effectiveness of our communications.
- Manage the organisation of media interviews, filming/photo opportunities and press conferences in support of the agreed charity plan.
- Develop materials, templates and facilitate best practice project management to enable the Charity and Voluntary Services team to meet its responsibilities.
- Present complex, sensitive or contentious information to key internal and external audiences in order to support our objectives.
- Take responsibility for the design, development, monitoring and evaluation of the charity's strategic and operational plan.
- Manage communication projects that support the charity, Voluntary Services and charity partners' work programmes.
- Responsible for the charity's support to health and wellbeing, staff development and progression.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops.At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Communication
- Providing senior, strategic communications support for a range of strategic fundraising (grant management and voluntary services initiatives) within the charity, creating content for specific fundraising constituencies through a range of media.
- Use suitable social media, website metrics and other analysis tools to measure communications and engagement activity and produce reports to evaluate effectiveness.
- Recommending improvements and innovations to widen the reach and effectiveness of our communications.
- Manage the organisation of media interviews, filming/photo opportunities and press conferences in support of the agreed charity plan.
- Develop materials, templates and facilitate best practice project management to enable the Charity and Voluntary Services team to meet its responsibilities.
- Present complex, sensitive or contentious information to key internal and external audiences in order to support our objectives.
Service Delivery and Improvement
- Take responsibility for the design, development, monitoring and evaluation of the charitys strategic and operational plan.
- Manage communication projects that support the charity, Voluntary Services and charity partners work programmes.
- Responsible for the charitys support to health and wellbeing, staff development and progression through supporting delivery of the Patient First STARS Awards, the annual Volunteering Conference and other evolutions as required and appropriate. Working with colleagues across the team to analyse and understand sensitive, complex or controversial information and determine communications objectives and how best to use different communications channels in order to meet identified objectives.
- Work to provide ready and available support to the Chair and members of the Charitable Funds Committee, to develop the communications strategy, providing expert and specialist advice and support.
- Use analytical skills to collate raw communications data to support the analysis and impact of the charitys communications programme, allowing for redress and adjustment as required.
- Use own judgement to decide how to meet agreed objectives, which are reviewed at agreed intervals.
- Develop key performance indicators to enable monitoring of the teams success in contributing to achievement of the charitys strategic ambitions.
- Develop the use of metrics and qualitative reports on charity communications activities to measure their impact on success and inform future activities in contributing to achievement of the charitys strategic ambitions.
- Research and recommend innovative new approaches and technologies to develop the charity.
- Support the Chair of the Charitable Funds Committee and the Director of Charities & Voluntary Services, to agree standard work across the team including for internal communications, crisis management, pro and reactive media management and general enquires into the team.
- Maintain procedures, standards and policies around events and VIP visits and ensure they are implemented consistently and appropriately.
People Management and Development
- Line manage the Digital Communications Officer and the Communications Officer.
- Ability to manage change through motivation and leadership.
- Knowledge and skills of human resources, and the ability to act sensitively and effectively.
- Capable of handling and diffusing complaints.
- Coach and develop staff.
- Build and maintain effective relationships with a broad range of internal and external stakeholders, represent the charity in accordance with our values.
- Present complex and sensitive information to a range of internal and external stakeholders.
- Share knowledge and expertise across the team and Trust.
- Comply with Trust-wide staff management policies and procedures.
- Ensure staff have annual appraisals and Personal Development Plans.
Patient Care Delivery
- Play a key role in the development of our strategic priorities to support improvements in patient experience at UHSussex.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Job description
Job responsibilities
Communication
- Providing senior, strategic communications support for a range of strategic fundraising (grant management and voluntary services initiatives) within the charity, creating content for specific fundraising constituencies through a range of media.
- Use suitable social media, website metrics and other analysis tools to measure communications and engagement activity and produce reports to evaluate effectiveness.
- Recommending improvements and innovations to widen the reach and effectiveness of our communications.
- Manage the organisation of media interviews, filming/photo opportunities and press conferences in support of the agreed charity plan.
- Develop materials, templates and facilitate best practice project management to enable the Charity and Voluntary Services team to meet its responsibilities.
- Present complex, sensitive or contentious information to key internal and external audiences in order to support our objectives.
Service Delivery and Improvement
- Take responsibility for the design, development, monitoring and evaluation of the charitys strategic and operational plan.
- Manage communication projects that support the charity, Voluntary Services and charity partners work programmes.
- Responsible for the charitys support to health and wellbeing, staff development and progression through supporting delivery of the Patient First STARS Awards, the annual Volunteering Conference and other evolutions as required and appropriate. Working with colleagues across the team to analyse and understand sensitive, complex or controversial information and determine communications objectives and how best to use different communications channels in order to meet identified objectives.
- Work to provide ready and available support to the Chair and members of the Charitable Funds Committee, to develop the communications strategy, providing expert and specialist advice and support.
- Use analytical skills to collate raw communications data to support the analysis and impact of the charitys communications programme, allowing for redress and adjustment as required.
- Use own judgement to decide how to meet agreed objectives, which are reviewed at agreed intervals.
- Develop key performance indicators to enable monitoring of the teams success in contributing to achievement of the charitys strategic ambitions.
- Develop the use of metrics and qualitative reports on charity communications activities to measure their impact on success and inform future activities in contributing to achievement of the charitys strategic ambitions.
- Research and recommend innovative new approaches and technologies to develop the charity.
- Support the Chair of the Charitable Funds Committee and the Director of Charities & Voluntary Services, to agree standard work across the team including for internal communications, crisis management, pro and reactive media management and general enquires into the team.
- Maintain procedures, standards and policies around events and VIP visits and ensure they are implemented consistently and appropriately.
People Management and Development
- Line manage the Digital Communications Officer and the Communications Officer.
- Ability to manage change through motivation and leadership.
- Knowledge and skills of human resources, and the ability to act sensitively and effectively.
- Capable of handling and diffusing complaints.
- Coach and develop staff.
- Build and maintain effective relationships with a broad range of internal and external stakeholders, represent the charity in accordance with our values.
- Present complex and sensitive information to a range of internal and external stakeholders.
- Share knowledge and expertise across the team and Trust.
- Comply with Trust-wide staff management policies and procedures.
- Ensure staff have annual appraisals and Personal Development Plans.
Patient Care Delivery
- Play a key role in the development of our strategic priorities to support improvements in patient experience at UHSussex.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager.
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Person Specification
Essential
Essential
- Degree qualification or equivalent with knowledge acquired by experience and substantial programmes of knowledge development to postgraduate level
- Masters qualification or equivalent knowledge and experience
- Specialist communication qualification in a non-profit setting or equivalent experience or knowledge
- Proven experience of Communications in a non profit/NHS setting.
Desirable
- Completion of project management skills course, e.g. PRINCE2
- Up to date knowledge of NHS policy and developments
Person Specification
Essential
Essential
- Degree qualification or equivalent with knowledge acquired by experience and substantial programmes of knowledge development to postgraduate level
- Masters qualification or equivalent knowledge and experience
- Specialist communication qualification in a non-profit setting or equivalent experience or knowledge
- Proven experience of Communications in a non profit/NHS setting.
Desirable
- Completion of project management skills course, e.g. PRINCE2
- Up to date knowledge of NHS policy and developments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
