Job summary
15 hours per week divided to work within the week days to provide support to the ward manager so that effective, efficient administrative service is provided for day to day operation of the ward.
To contribute to the efficient management of the ward environment in order to enhance the experience for patients in the hospital by supporting the ward manager in terms of audits, duty rosters, appraisal, sickness management and all other administrative duties essential to the smooth running of the ward.
To contribute positively to the effectiveness and efficiency of teams in which you work. Please see Job Description for detail
Main duties of the job
- Utilise IT systems to secure and record timely and accurate data relevant to the role and function.
- Become competent and able with using the Online Transport Booking System.
- Become competent and able with using Real Time Bed State (RTBS), CareFlow (or other Patient Administration Systems).
- Become competent in using Health Roster, EPR Live, SafeCare or other electronic rostering system used by the department.
- Participate in audits, surveys to include patient feedback and development activities as instructed, keeping up to date with changing practices.
Please see job description for detail duties.
About us
Join us atUHSussex, every day is different, you can be the change, better neverstops
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
- To deal with incoming telephone calls (from other trust staff, patients, company representatives, and external service users) in an efficient and courteous manner, making decisions as to those requiring re-routing to the correct member of the team.
- Organise meetings, including venue, refreshments and invitations as required.
- To take initial receipt of all incoming correspondence, telephone, written and verbal enquiries as appropriate.
- To attend meetings relevant to the Renal Ward Administrator.
- To ensure that patient confidentiality is maintained at all times in accordance with the Data Protection Act/Caldicott, acting in accordance with BSUH NHS Trust policies.
- To demonstrate extreme tact, diplomacy, patience and empathy in the course of considerable client/patient contact, both in person and over the telephone.
- To impart clear, concise appointment related information to clients/patients.
- To use interpersonal skills to interact with a variety of patients and to put each individual at ease on arrival to ward desk.
- To communicate effectively and work collaboratively as a member of the Multidisciplinary team.
- Communicate at all times with tact and empathy, and interact appropriately with patients and relatives/carers where barriers to communication may exist (eg. challenging behaviour, varying levels of ability, where English is not the first language). Fully participate in multidisciplinary case conferences, where requested to attend.
Please see job description for detail.
Job description
Job responsibilities
- To deal with incoming telephone calls (from other trust staff, patients, company representatives, and external service users) in an efficient and courteous manner, making decisions as to those requiring re-routing to the correct member of the team.
- Organise meetings, including venue, refreshments and invitations as required.
- To take initial receipt of all incoming correspondence, telephone, written and verbal enquiries as appropriate.
- To attend meetings relevant to the Renal Ward Administrator.
- To ensure that patient confidentiality is maintained at all times in accordance with the Data Protection Act/Caldicott, acting in accordance with BSUH NHS Trust policies.
- To demonstrate extreme tact, diplomacy, patience and empathy in the course of considerable client/patient contact, both in person and over the telephone.
- To impart clear, concise appointment related information to clients/patients.
- To use interpersonal skills to interact with a variety of patients and to put each individual at ease on arrival to ward desk.
- To communicate effectively and work collaboratively as a member of the Multidisciplinary team.
- Communicate at all times with tact and empathy, and interact appropriately with patients and relatives/carers where barriers to communication may exist (eg. challenging behaviour, varying levels of ability, where English is not the first language). Fully participate in multidisciplinary case conferences, where requested to attend.
Please see job description for detail.
Person Specification
Essential
Essential
- NVQ Level 3 education
- Secondary education GCSE Math English
- Good command of English language
- Previous experience in office systems/environment
- Knowledge of Outlook/email/Microsoft programmes.
- Competent in using emails
- Experience of working in hospital administrative system
Desirable
- Experience of working in a hospital environment.
- Experience of working in a hospital booking team
- Able to use healthrostering system
- Able to use CareFlow EPR
- Able to use Microsoft Teams
- Good IT skill
Person Specification
Essential
Essential
- NVQ Level 3 education
- Secondary education GCSE Math English
- Good command of English language
- Previous experience in office systems/environment
- Knowledge of Outlook/email/Microsoft programmes.
- Competent in using emails
- Experience of working in hospital administrative system
Desirable
- Experience of working in a hospital environment.
- Experience of working in a hospital booking team
- Able to use healthrostering system
- Able to use CareFlow EPR
- Able to use Microsoft Teams
- Good IT skill
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
