University Hospitals Sussex NHS Foundation Trust (279)

Bank Retail Service Catering Assistant

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Job summary

The Retail Food Service Assistant will be responsible for the provision of an efficient, safe and hygienic food service from Retail Catering Outlets operating within established food hygiene, safety practices, methods and procedures. This will include food preparation, cooking and serving of meals and dishes from the Restaurant counter to customers, using EPOS till system and following cashing up procedure.

The post holder will be responsible for the safe and hygienic cleaning of front and back of house areas and all associated equipment.

The Retail Food Service Assistant must be receptive to individual customers service needs and assist them with using drinks machines and helping them get seated if needed.

The role will also include undertaking duties to provide a Portering and cleaning service to the Retail department and to assist in the transportation of food stored in a chilled or frozen working and storage environment in the catering department to the Restaurant.

To generally assist when required with other comparable tasks including Stock take, Saffron and the general stores as directed by their Assistant Duty Manager/Duty Manager.

The post holder will need to be fully aware of the Trust's Values and Behaviours and Patient First initiatives and act accordingly.

Main duties of the job

Knowledge of cleaning methods and equipment use (E) Knowledge of food hygiene practices and food presentation (E)

Previous experience in retail catering and/or catering services in a hospital or healthcare related environment (D)

An understanding of COSHH (Control of Substances Hazardous to Health) Regulations (D) An understanding of the need for colour coded equipment (cross infection issues) (D) Experience of working in a patient/public area (D)

Ability to communicate at all levels i.e. with colleagues and managers, other departmental staff, patients, visitors and stakeholders. Effective communication and customer care skills. To be able to interpret and demonstrate understanding of written instructions To be able to use a range of equipment competently and safely Computer literate (D)

Ability to follow instructions, carry out procedures, adhere to policies/procedures and use equipment correctly.

Good organisational skills and the ability to prioritise tasks.

Ability to prioritise own work within well established procedures and practices and implement changes set by others. To work in accordance with the Trust's policies and procedures.

About us

Join us at UHSussex, every day is different, you can be the change, better never stops.

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Date posted

11 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£11.45 an hour Per hour

Contract

Bank

Working pattern

Flexible working

Reference number

279-5727496-OCT23

Job locations

Princess Royal Hospital

Lewes Road

Haywards Heath,

RH16 4EX

Job description

Job responsibilities

To provide a high level of customer service to patients, staff and visitors

2. To clean allocated pieces of heavy catering equipment using instructions and cleaning materials

3. To dispose of waste materials from catering areas to designated collection points.

4. To operate industrial dishwashers in all catering areas.

5. To operate mechanical floor scrubbing and steam cleaning equipment.

6. To transport provisions, equipment and other catering related items as required.

7. To maintain clean working environment at all times, with special regard to hygiene.

8. To ensure that all food is prepared in the environment with due care and attention, particularly in regard to customers special dietary requirements: for example, nut, dairy or wheat allergies.

9. Collate the number meal sold as required and generate associated uniware system reports as necessary.

10. Printing of the Menu sheets for Lunch service ensuring that all the correct Allergen and Cost information has been captured and the sheets are printed in a timely manner to allow sufficient time for display.

11. Assisting with the receipt of deliveries, checking quantity and quality of goods; ensuring that due diligence is followed by checking and recording delivery temperatures as appropriate and compliance with the Trusts policies and procedures as required.

12. Reporting of variances in deliveries both internally and to the supplier arranging replacement deliveries or credit notes as appropriate.

13. Keeping accurate records of stock and inventory movement both inwards and outwards from display to storage at the end of the day.

14. Ensure all stock is rotated and stored correctly reducing wastage and ensuring compliance with necessary legislation as required.

15. To undertake occasional duties outside the normal routine but within the scope of the position and the departments activities.

16. To assist, as required, at special functions, some of which may occur outside normal working hours, for which you will be paid overtime.

17. To report any complaint or compliment and take action if at all possible.

18. To report any incident of accident, fire, theft, loss, damage and take action as may be appropriate or possible.

19. To attend meetings and courses, as required.

20. To inform customers of menu choices and take and record individual food safety temperatures following the aligned procedure

21. To be aware of special dietary information in relation to meals produced and to ensure that all dietary and cultural needs are understood and met.

22. To process and plan hospitality requests and pick and set up each requirement and deliver at the prearranged time, (This may be outside the AEB)

23. To carry out basic food preparation including making protein pots, salads, sandwiches, snacks and breakfast service items.

24. To cook and load regeneration trolleys for special functions in a timely manner in line with departmental procedures.

25. To cook bake off pastry goods and specific food items, including special diet requests in line with departmental procedures.

26. To serve meals to customers, assist customers with using hot beverage machines.

27. Ensure all food served to customers is attractively presented.

28. Maintain the prescribed portion control in the service of food from the hot food counters an

29. To collect trays from the trolleys in the restaurants and to keep tables clean and cleared at all times

30. To take full responsibility for the cleanliness of the service counters, ensuring it is a hygienic environment in line with infection prevention and food hygiene standards as per detailed cleaning schedules, work schedules and safe systems of work.

31. To undertake cleaning duties including floors, wall surfaces and equipment following agreed cleaning schedules and COSHH guidelines ensuring that cleaning cupboards are clean, tidy and locked at all times.

32. To check restaurant provision stock levels, in line with set procedure including minimum/maximum stock levels and verify quantities on collection/receipt of delivery.

33. To deliver food for specific functions, handling and storing items appropriately in line with operational policies.

34. To check departmental fridges for out of date food and ensure that all stock is correctly rotated and used in date order. Any out of date products must be disposed of in the correct manner.

35. To co-ordinate any extra meal / hospitality requests that may arise, during the core working hours.

36. To monitor the uptake of meals and any wastage in line with departmental protocols and ensure this information is recorded in order to reduce wastage.

37. To complete all hard copy/electronic documentation to record food and beverage service information in accordance with HACCP, food safety legislation and departmental protocols as and when required.

38. To ensure a safe and productive working environment at all times ensuring that all waste is segregated and disposed of in line with the Trust waste policy.

39. To report personal accidents/incidents as soon as they occur or potential hazards to the Assistant Duty Manager.

40. To ensure all duties are undertaken in compliance with all aspects of health and safety and food safety legislation and the correct use of personal protective equipment.

41. Report any faults in equipment or building fabric to the Assistant Duty Manager.

42. To ensure the privacy and dignity of patients that may dine in our restaurants is respected at all times whilst carrying out food and beverage duties.

43. Attend all mandatory and local training sessions as requested.

Please see job description and person specs for full details.