Job summary
An exciting opportunity has arisen for a Project Support Officer to work on the Acute Floor Reconfiguration at the Royal Sussex County Hospital (RSCH). This is a multi-year programme of work to transform the Emergency Department and wider Acute Floor at RSCH to improve outcomes and experience for patients and staff. The role is a fixed term role until the end of March 2027.
The post holder will assist the Transformation Programme Manager in managing the day-to-day operations of the Programme and its clinical workstreams.
Main duties of the job
The postholder will develop and utilise project management tools to enable delivery of workstream deliverables and outcomes. They will be supported to develop key project management skills and have the opportunity to learning robust project management governance processes to ensure improved visibility and timely development and delivery of expected benefits. The post-holder will:
- Play an important role in the preparation and maintenance of formal project document and update reports
- Support the Programme and its workstreams, gaining experience in a variety of project management methods
- Work closely with clinical and operational teams to understand the business requirements, identify opportunities for improvement and support the development of patient pathways, ways of working and implementation plans
- Actively participate in the collection and analysis of data relating to the programme and its workstreams, often working with complex or sensitive data and,support development of patient pathways and standard operating procedures information to develop meaningful reporting
- Assist with measurements systems to evidence baselines, forecasted and realised impact on key measures of success
- Support with the development and dissemination of communications materials for the programme
- Support the Programme Manager and Workstream Leads with the organisation of meetings, agendas, and papers
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
Role Summary
This role is to support an existing transformation programme for the Emergency Department and Acute Floor at RSCH. The objective of the programme is to improve the environment and models of care in order to deliver improvements to performance, patient safety, experience and outcomes and staff experience. The programme will oversee the identification and implementation of new models of care, such as the establishment of a Surgical Assessment Unit, and work closely to with clinical teams and the capital team to plan and deliver a new Acute Floor at RSCH, whilst maintaining current services throughout the build.
The Project Support Officer will work as part of a dynamic team to deliver an effective service, supporting managers and clinical staff to provide project support for the RSCH Acute Floor Reconfiguration programme and other improvement projects as required within Medicine Division.
The Project Support Officer is responsible for establishing and maintaining key project documentation, leading small to medium projects and supporting and monitoring progress of key actions in the plan. The post holder will also provide administrative and support to regular programme and sub-workstream meetings and improvements and efficiencies can be gained and driving forward the requirements through to business case recommendation, in line with Programme and wider Trust strategic objectives.
Key Working Relationships
The post holder is expected to establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.
Internal Relationships
- Executive Sponsors
- Senior Responsible Owners & Workstream Leads
- Transformation Programme Manager
- Medicine Division and other divisional Triumvirates
- Project team members
- Divisional/Directorate and Service Management Teams,
- Project Teams
- General and Operational Managers
- Clinical Leads
- Finance and HR Leads
- Corporate teams
- Communications Team
- Frontline staff
External Relationships
- Design Team and construction partners
- External partners SECAmb, ICB, SPFT and Place based partners
- Patient Groups
Structure Chart
Main Duties and Responsibilities
Project Management Support
- To use a standardised approach to project management and maintain key project documents, including workstream project plans, risks registers, and action logs
- To be responsible for information gathering and analysis to support the delivery of workstream plans.
- To participate in programme and workstream groups, boards and other forums to provide information, project updates and analysis of evaluations to help inform ongoing project management and planning.
- To organise meetings/events as directed by the Transformation Programme Manager as part of related programmes of work.
- To support the administration of meetings/groups, including taking formal minutes/actions, the production of agendas and coordination of papers, ensuring that key documents are available within defined timescales
- To identify and communicate information and issues, including through briefings and reports where necessary, to the wider project team.
- To provide information on workstream progress upon request, when needed.
- To produce regular workstream status reports and exception reports
- To contribute to the development of key performance indicators for successful assessment of performance.
- To assist with developing inputs required for business cases and ensuring that workstream plans deliver the required input in the required timescales
- To undertake options appraisals and recommend decisions on a range of complex/highly complex issues where there may be more than one course of action
Analysis and process mapping and re-design
- To identify data requirements for projects/workstreams and complete data gathering plans
- To analyse large datasets and be able to identify, summarise key findings in the context of the programme
- To facilitate pathway improvement through mapping of current As Is and future To Be work processes for clinical areas
- Identify opportunities for pathway based re-design or streamlining
- To regularly undertake research and development activity aligned to projects and workstreams
- To undertake complex audits/surveys related to programme and complex facts or situations, requiring analysis, interpretation, or a comparison of a range of options. This may sometimes involve carrying out observations in clinical areas, including the Emergency Department
- Identify, baseline, and forecast benefit opportunities that future processes will
- enable
- Influence and negotiate new ways of working across the Trust by creating and presenting PowerPoint presentations where required
Communication
- To establish and maintain constructive relationships with stakeholders, both internally and externally
- To provide and receive highly complex, sensitive and contentious information.
- To negotiate with and motivate on workstream delivery, including linking in with other initiatives.
- To prepare reports and presentations to audiences ranging from members of the team to senior personnel working at strategic level, imparting information on projects.
- To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentations.
- Proactively engage with all stakeholders in all professional groups communicating complex and emotive ideas, negotiating and influencing the
changes to deliver the identified benefits.
- Regularly make judgements involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options and provide recommendations to the Project Team as to the preferred options.
- Use persuasive and advanced negotiating skills to ensure contentious situations are resolved
Job description
Job responsibilities
Role Summary
This role is to support an existing transformation programme for the Emergency Department and Acute Floor at RSCH. The objective of the programme is to improve the environment and models of care in order to deliver improvements to performance, patient safety, experience and outcomes and staff experience. The programme will oversee the identification and implementation of new models of care, such as the establishment of a Surgical Assessment Unit, and work closely to with clinical teams and the capital team to plan and deliver a new Acute Floor at RSCH, whilst maintaining current services throughout the build.
The Project Support Officer will work as part of a dynamic team to deliver an effective service, supporting managers and clinical staff to provide project support for the RSCH Acute Floor Reconfiguration programme and other improvement projects as required within Medicine Division.
The Project Support Officer is responsible for establishing and maintaining key project documentation, leading small to medium projects and supporting and monitoring progress of key actions in the plan. The post holder will also provide administrative and support to regular programme and sub-workstream meetings and improvements and efficiencies can be gained and driving forward the requirements through to business case recommendation, in line with Programme and wider Trust strategic objectives.
Key Working Relationships
The post holder is expected to establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.
Internal Relationships
- Executive Sponsors
- Senior Responsible Owners & Workstream Leads
- Transformation Programme Manager
- Medicine Division and other divisional Triumvirates
- Project team members
- Divisional/Directorate and Service Management Teams,
- Project Teams
- General and Operational Managers
- Clinical Leads
- Finance and HR Leads
- Corporate teams
- Communications Team
- Frontline staff
External Relationships
- Design Team and construction partners
- External partners SECAmb, ICB, SPFT and Place based partners
- Patient Groups
Structure Chart
Main Duties and Responsibilities
Project Management Support
- To use a standardised approach to project management and maintain key project documents, including workstream project plans, risks registers, and action logs
- To be responsible for information gathering and analysis to support the delivery of workstream plans.
- To participate in programme and workstream groups, boards and other forums to provide information, project updates and analysis of evaluations to help inform ongoing project management and planning.
- To organise meetings/events as directed by the Transformation Programme Manager as part of related programmes of work.
- To support the administration of meetings/groups, including taking formal minutes/actions, the production of agendas and coordination of papers, ensuring that key documents are available within defined timescales
- To identify and communicate information and issues, including through briefings and reports where necessary, to the wider project team.
- To provide information on workstream progress upon request, when needed.
- To produce regular workstream status reports and exception reports
- To contribute to the development of key performance indicators for successful assessment of performance.
- To assist with developing inputs required for business cases and ensuring that workstream plans deliver the required input in the required timescales
- To undertake options appraisals and recommend decisions on a range of complex/highly complex issues where there may be more than one course of action
Analysis and process mapping and re-design
- To identify data requirements for projects/workstreams and complete data gathering plans
- To analyse large datasets and be able to identify, summarise key findings in the context of the programme
- To facilitate pathway improvement through mapping of current As Is and future To Be work processes for clinical areas
- Identify opportunities for pathway based re-design or streamlining
- To regularly undertake research and development activity aligned to projects and workstreams
- To undertake complex audits/surveys related to programme and complex facts or situations, requiring analysis, interpretation, or a comparison of a range of options. This may sometimes involve carrying out observations in clinical areas, including the Emergency Department
- Identify, baseline, and forecast benefit opportunities that future processes will
- enable
- Influence and negotiate new ways of working across the Trust by creating and presenting PowerPoint presentations where required
Communication
- To establish and maintain constructive relationships with stakeholders, both internally and externally
- To provide and receive highly complex, sensitive and contentious information.
- To negotiate with and motivate on workstream delivery, including linking in with other initiatives.
- To prepare reports and presentations to audiences ranging from members of the team to senior personnel working at strategic level, imparting information on projects.
- To produce clear visual material and data for use in reports, briefings, training and meetings for internal and external presentations.
- Proactively engage with all stakeholders in all professional groups communicating complex and emotive ideas, negotiating and influencing the
changes to deliver the identified benefits.
- Regularly make judgements involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options and provide recommendations to the Project Team as to the preferred options.
- Use persuasive and advanced negotiating skills to ensure contentious situations are resolved
Person Specification
Qualifications
Essential
- Degree level (ideally involving change management or organisational Behaviour) or equivalent experience
Desirable
- Holding or working towards a project management qualification
Experience
Essential
- Experience of delivering successful change initiatives in a clinical environment
- Excellent written and presentation skills, with the ability to communicate effectively using a wide range of techniques such as face to face, email, presentations and facilitating workshops, where needed
- Ability to gather, analyse and present project and programme level information effectively
- Able to produce concise reports both financial and information based.
- Excellent knowledge of Microsoft Office and PowerPoint
Desirable
- Completion of Patient First training
- Experience of process mapping
Experience
Essential
- Experience of providing administrative experience to a project or team
Person Specification
Qualifications
Essential
- Degree level (ideally involving change management or organisational Behaviour) or equivalent experience
Desirable
- Holding or working towards a project management qualification
Experience
Essential
- Experience of delivering successful change initiatives in a clinical environment
- Excellent written and presentation skills, with the ability to communicate effectively using a wide range of techniques such as face to face, email, presentations and facilitating workshops, where needed
- Ability to gather, analyse and present project and programme level information effectively
- Able to produce concise reports both financial and information based.
- Excellent knowledge of Microsoft Office and PowerPoint
Desirable
- Completion of Patient First training
- Experience of process mapping
Experience
Essential
- Experience of providing administrative experience to a project or team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
