Job summary
We are recruiting to fill a post for a Patient First Improvement Practitioner within our Patient First Kaizen Office. This role support the delivery of the Patient First Improvement Programme across University Hospitals Sussex NHS Foundation Trust. The Patient First Improvement Programme is the Trust's long-term approach to transforming hospital services for the better using Lean Management and other continuous improvement methodologies to ensure the very best quality of care and experience for our patients and their relatives/ carers.
We are looking for a dynamic, self-motivated individual with a passion for delivering continuous improvement to front line services in healthcare.
Ideally applicants should have working knowledge of continuous improvement methods/ tools such as A3 Thinking, PDSA, etc.
Therefore this role is offered as an AfC band 6 or 7 depending on applicants practical experience of using continuous improvement in either healthcare or other sectors.
The role's base site will be Brighton with a requirement to operate cross-site. This will be further discussed and confirmed following the interview.
Main duties of the job
Act as the Kaizen Office Business Partner for specific Divisions, providing support and coaching to implement and sustain Strategy Deployment maturity tracking with a particular focus on PFIS maturity, Directorate / Care Group level improvement huddles and divisional driver meetings whilst also supporting the divisions by ensuring there is sufficient divisional capability to implement and sustain the entire improvement management system.
However, more importantly we are looking for someone with the right personal attributes, attitude and drive for delivering support to frontline staff to make daily continuous improvement. We are committed to offering the role as a development opportunity for those that have aspirations for a career in change / improvement.
Great communication skills, including working closely with a variety of stakeholders as well as working within a team are also essential skills.
Whether you are an existing continuous improvement practitioner who would enjoy the challenge of working in a large NHS trust, or already working in healthcare with a passion for improvement, we would like to hear from you.
If you have any questions about the role or its banding please contact Chris Clement - Patient First Team Leader - (Worthing, Southlands, St Richards)chris.clement@nhs.netor Nelson Barbon - Patient First Team Leader - (Brighton, Haywards Heath) -n.barbon@nhs.net
About us
At UHSussex we're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Build strong working relationships with care group and divisional leaders by providing direct coaching to deploy the entire management system at care group level.Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.Act as a coach, ensuring the use of the correct coaching approaches as required, including the PFIS 3 step coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback.Provide fair challenge at frontline, care group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed.
Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification.Act as the lead trainer for continuous improvement tools training and be able to support A3 training with the ability to deliver all aspects of these training programmes as required, often working with complex or sensitive data and information to develop meaningful A3s.Develop and create engaging webinars / virtual training in continuous improvement tools to support capability building across the organisation.
Promote the entire improvement system and Patient First values to encourage new ways of working across the organisation. There will potentially be barriers to understanding and / or acceptance, as this will lead to different ways of working and challenging the status quo and the practitioner will be required to negotiate, persuade and motivate staff to engage.Be able to deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc.Work closely with the other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions and standardise practises.
Job description
Job responsibilities
Build strong working relationships with care group and divisional leaders by providing direct coaching to deploy the entire management system at care group level.Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team.Act as a coach, ensuring the use of the correct coaching approaches as required, including the PFIS 3 step coaching model and relevant coaching skills such as effective questioning, active listening, generating tangible actions and giving helpful feedback.Provide fair challenge at frontline, care group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed.
Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation, ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification.Act as the lead trainer for continuous improvement tools training and be able to support A3 training with the ability to deliver all aspects of these training programmes as required, often working with complex or sensitive data and information to develop meaningful A3s.Develop and create engaging webinars / virtual training in continuous improvement tools to support capability building across the organisation.
Promote the entire improvement system and Patient First values to encourage new ways of working across the organisation. There will potentially be barriers to understanding and / or acceptance, as this will lead to different ways of working and challenging the status quo and the practitioner will be required to negotiate, persuade and motivate staff to engage.Be able to deliver presentations to a variety of audiences including front line staff, divisional or senior leaders etc.Work closely with the other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions and standardise practises.
Person Specification
Manual Criteria
Essential
- Educated to degree level in relevant discipline or equivalent experience
- Evidence of continuous professional development
- Knowledge acquired within area of specialism through training / attending study days and / or courses
- Experience of providing continuous improvement training
- Knowledge and experience of Coaching and coaching standards / practices
- Experience of training large groups
- Practical experience of implementing lean/ continuous improvement methodologies
- Advanced IT skills in particular Powerpoint, Excel & Outlook
- Experience of building strong working relationships
- Able to manage own work objectives based on expected results
Desirable
- Accredited lean qualification
- Experience in a continuous improvement system, ideally in the NHS
- Coaching qualification
- Experience of delivering virtual training.
Person Specification
Manual Criteria
Essential
- Educated to degree level in relevant discipline or equivalent experience
- Evidence of continuous professional development
- Knowledge acquired within area of specialism through training / attending study days and / or courses
- Experience of providing continuous improvement training
- Knowledge and experience of Coaching and coaching standards / practices
- Experience of training large groups
- Practical experience of implementing lean/ continuous improvement methodologies
- Advanced IT skills in particular Powerpoint, Excel & Outlook
- Experience of building strong working relationships
- Able to manage own work objectives based on expected results
Desirable
- Accredited lean qualification
- Experience in a continuous improvement system, ideally in the NHS
- Coaching qualification
- Experience of delivering virtual training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
