Job summary
The Training and Development Officer for Facilities & Estates will play an important role within the division, assisting with all aspects of the training function including the ongoing long-term improvement of employees' skills, enabling them to fulfil their potential within the Trust; assessing skills and knowledge within the division and determining what training is needed to grow and retain these skills.
The post holder will be instrumental in supporting managers and staff with mandatory, statutory, and developmental training/development. The post holder will promote and support Apprenticeships within F&E division - both direct-entry (recruited) and skilled (existing staff). They will also support divisional recruitment initiatives and staff engagement activities.
Main duties of the job
The post-holder will join the T&D team who support F&E staff across 5 hospital sites. The post-holder will be expected to line manage a small number of staff and will require excellent communication and relationship building skills to attain buy-in to new approaches and development initiatives with managers and colleagues not directly managed. To have excellent organisation, co-ordination skills. The post holder will develop and maintain constructive working relationships with several key internal and external stakeholders.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
Communication and Relationship
- Communicate effectively with all divisional managers and staff, always adopting an open and inclusive style and positive attitude.
- Support tutors delivering and facilitating divisional training sessions where necessary.
- Conduct personal development discussions with members of staff, providing quality advice and signposting as necessary.
- Promote developmental opportunities.
- Ability to communicate sensitive and/or complex information i.e. capability issues requiring personal development planning or team issues requiring intervention.
- Ability to build strong relationships across the division; wider Trust and strong links with colleagues in other departments undertaking similar duties i.e. Human Resources and Learning & Development.
- Working with the divisions managers and staff to develop training programmes that meet the needs of all relevant parties.
- Working collaboratively and co-operatively with a wide range of Trust managers and staff on a variety of projects including recruitment and retention.
Knowledge, Training and Experience
- Previous experience within a training role is essential, preferably supporting Apprenticeships and implementing bespoke training programmes.
- A wide knowledge of training options (from Apprenticeships to short courses, functional skills and food hygiene).
- Creativity to contribute towards planning of bespoke training options.
- Strong MS Excel skills will be key to maintaining records and monitoring progress.
- Experience working within the NHS is desirable.
Analytical and Judgemental
- Using relevant and appropriate workforce information to ensure the statutory and mandatory training cycle is fulfilled; assisting departments who encounter specific challenges.
- Using data, often sensitive or personal, collated from the annual appraisal and personal development planning process; identify learning needs and building development plans for teams and individuals.
- Contribute to monitoring and evaluating the effectiveness of training and development programmes in a constant cycle of review / revision / implementation.
- Monitor and review progress of trainees through meetings, surveys or feedback discussions with managers.
- Using training data and staff survey results to determine where improvements have been achieved or require further interventions.
- Assist with divisional training needs analysis and training outcome / effectiveness reports which may be required for reporting to divisional Directors.
Planning and Organisational
- For delegated responsibilities, maintain a cyclical review of training needs that contributes towards divisional statutory compliancy.
- Implement training programmes for the division that have been created as a result of training needs analysis or in line with the immediate need and future plans.
- Working with managers and staff to devise individual learning plans.
- Produce training materials for in-house courses.
- Organise training sessions as required, ensuring that training interventions are planned well ahead with venues booked; delegate lists assembled, disseminated and confirmed; departmental managers made aware of staff booked for training programmes so that appropriate plans can be put in place to accommodate absence for training events.
- Adopt robust follow-up systems to ensure involvement with training plans and that managers and staff are fully informed so that training takes place as planned.
- Devise evaluation and assessment criteria to affirm that competencies have been achieved and skills are maintained.
Service Delivery and Improvement
- Follow and adhere to the Trusts Induction and Learning and Development Policies
- Update and contribute to the development of training policies and protocols as required, working with the Workforce Development Manager.
- Contribute to development of internal Divisional process / guidance documents.
Financial and Physical Development
- Determining the cost of planned programmes and keeping within allocated budget.
- Assess the return on investment of any training or development programme to ensure value for money and that progress is made within the division with both quantitative and qualitative improvements being evidenced.
Human Resources
- Line management responsibility for a small team of recruitment/administration staff.
- Working with managers to ensure that all staff maintain compliance with statutory and mandatory training.
- Work with managers to ensure that all staff have access to annual appraisal and personal development plans and have every opportunity to develop in line with appraisal outcomes.
- Supports staff development within the division for the benefit of the Trust and patients.
Information Resources
- Exchange confidential, sensitive or contentious information with senior managers which require persuasive skills where agreement and co-operation is required, e.g. sensitive staffing information / capability matters requiring training and development support.
- Ability to utilise data appropriately to inform plans.
- Experienced in the use of MS Office with the ability to populate and manipulate spreadsheets for a variety of purposes i.e. planning and evaluation.
Research and Development
- Undertakes surveys with staff on training needs and evaluation of training attended.
- Maintains an awareness of best practice initiatives within the learning and development field through reading journals, being part of learning and development networks and attending seminars etc. in order to support the divisional managers and staff in fulfilling their potential.
Patient Care Delivery
- Incidental patient and client care.
- Through robust delivery, monitoring and evaluation of training, supporting the Division to maximise its potential in delivery of excellent patient / client care.
Professional
- Maintaining a professional stance at all times with internal and external clients; adhering to the Trusts vision and values.
- Respect confidentiality of personal training discussions and plans.
- Actively pursue personal continuous professional development.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Job description
Job responsibilities
Communication and Relationship
- Communicate effectively with all divisional managers and staff, always adopting an open and inclusive style and positive attitude.
- Support tutors delivering and facilitating divisional training sessions where necessary.
- Conduct personal development discussions with members of staff, providing quality advice and signposting as necessary.
- Promote developmental opportunities.
- Ability to communicate sensitive and/or complex information i.e. capability issues requiring personal development planning or team issues requiring intervention.
- Ability to build strong relationships across the division; wider Trust and strong links with colleagues in other departments undertaking similar duties i.e. Human Resources and Learning & Development.
- Working with the divisions managers and staff to develop training programmes that meet the needs of all relevant parties.
- Working collaboratively and co-operatively with a wide range of Trust managers and staff on a variety of projects including recruitment and retention.
Knowledge, Training and Experience
- Previous experience within a training role is essential, preferably supporting Apprenticeships and implementing bespoke training programmes.
- A wide knowledge of training options (from Apprenticeships to short courses, functional skills and food hygiene).
- Creativity to contribute towards planning of bespoke training options.
- Strong MS Excel skills will be key to maintaining records and monitoring progress.
- Experience working within the NHS is desirable.
Analytical and Judgemental
- Using relevant and appropriate workforce information to ensure the statutory and mandatory training cycle is fulfilled; assisting departments who encounter specific challenges.
- Using data, often sensitive or personal, collated from the annual appraisal and personal development planning process; identify learning needs and building development plans for teams and individuals.
- Contribute to monitoring and evaluating the effectiveness of training and development programmes in a constant cycle of review / revision / implementation.
- Monitor and review progress of trainees through meetings, surveys or feedback discussions with managers.
- Using training data and staff survey results to determine where improvements have been achieved or require further interventions.
- Assist with divisional training needs analysis and training outcome / effectiveness reports which may be required for reporting to divisional Directors.
Planning and Organisational
- For delegated responsibilities, maintain a cyclical review of training needs that contributes towards divisional statutory compliancy.
- Implement training programmes for the division that have been created as a result of training needs analysis or in line with the immediate need and future plans.
- Working with managers and staff to devise individual learning plans.
- Produce training materials for in-house courses.
- Organise training sessions as required, ensuring that training interventions are planned well ahead with venues booked; delegate lists assembled, disseminated and confirmed; departmental managers made aware of staff booked for training programmes so that appropriate plans can be put in place to accommodate absence for training events.
- Adopt robust follow-up systems to ensure involvement with training plans and that managers and staff are fully informed so that training takes place as planned.
- Devise evaluation and assessment criteria to affirm that competencies have been achieved and skills are maintained.
Service Delivery and Improvement
- Follow and adhere to the Trusts Induction and Learning and Development Policies
- Update and contribute to the development of training policies and protocols as required, working with the Workforce Development Manager.
- Contribute to development of internal Divisional process / guidance documents.
Financial and Physical Development
- Determining the cost of planned programmes and keeping within allocated budget.
- Assess the return on investment of any training or development programme to ensure value for money and that progress is made within the division with both quantitative and qualitative improvements being evidenced.
Human Resources
- Line management responsibility for a small team of recruitment/administration staff.
- Working with managers to ensure that all staff maintain compliance with statutory and mandatory training.
- Work with managers to ensure that all staff have access to annual appraisal and personal development plans and have every opportunity to develop in line with appraisal outcomes.
- Supports staff development within the division for the benefit of the Trust and patients.
Information Resources
- Exchange confidential, sensitive or contentious information with senior managers which require persuasive skills where agreement and co-operation is required, e.g. sensitive staffing information / capability matters requiring training and development support.
- Ability to utilise data appropriately to inform plans.
- Experienced in the use of MS Office with the ability to populate and manipulate spreadsheets for a variety of purposes i.e. planning and evaluation.
Research and Development
- Undertakes surveys with staff on training needs and evaluation of training attended.
- Maintains an awareness of best practice initiatives within the learning and development field through reading journals, being part of learning and development networks and attending seminars etc. in order to support the divisional managers and staff in fulfilling their potential.
Patient Care Delivery
- Incidental patient and client care.
- Through robust delivery, monitoring and evaluation of training, supporting the Division to maximise its potential in delivery of excellent patient / client care.
Professional
- Maintaining a professional stance at all times with internal and external clients; adhering to the Trusts vision and values.
- Respect confidentiality of personal training discussions and plans.
- Actively pursue personal continuous professional development.
Learning and Development
- Attend mandatory training updates as required.
- Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
- Identify own learning needs and jointly plan training requirements with your line manager
- Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.
This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation.
Person Specification
Qualifications and Experience
Essential
- Relevant degree or professional knowledge gained through significant experience working within a L&D or HR environment
- Experience supporting or facilitating training / workshops
- Experience of supporting culture change
Desirable
- CIPD/Coaching qualification
- Experience of working within the NHS
Skills
Essential
- Excellent communication and relationship building skills
- Ability to deal with sensitive information
- Ability to analyse and interpret information, ability to take decision
- Ability to prioritise workload and pay attention to detail
- Excellent organisational skills
Person Specification
Qualifications and Experience
Essential
- Relevant degree or professional knowledge gained through significant experience working within a L&D or HR environment
- Experience supporting or facilitating training / workshops
- Experience of supporting culture change
Desirable
- CIPD/Coaching qualification
- Experience of working within the NHS
Skills
Essential
- Excellent communication and relationship building skills
- Ability to deal with sensitive information
- Ability to analyse and interpret information, ability to take decision
- Ability to prioritise workload and pay attention to detail
- Excellent organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Address
Royal Sussex County Hospital base, cross-site working expected
Eastern Road
Brighton
BN2 5BE
Employer's website
https://www.uhsussex.nhs.uk/ (Opens in a new tab)
