Job summary
The Service Manager is an integral part of the overall Divisional management structure and will support the General Manager and lead on operational management of a specified set of services within the Specialist and General Medicine Directorate, specifically Diabetes and Endocrinology & Respiratory.
The Service Manager will work closely with the General Manager to support the development of Internal Medicine services, including performance, and the management of day to day service issues.
Main duties of the job
Provide operational support to the General Manager to include day to day operational duties; providing through others, administrative duties for meetings; performance reports and supporting papers. Additionally, providing project management support to the management team as required.
Coordinate effectively to ensure administrative support is available to support the functions of the Division and senior team, delegating responsibilities as appropriate. The post holder will manage processes by using initiative in the absence of senior managers to ensure correspondence is responded to, queries are answered, and through dissemination of information and directives as appropriate, to other areas of the division/hospital to ensure prompt action is taken.
Plan and organise operational functions within the division to deliver efficient structures and processes to meet service targets whilst demonstrating appropriate influencing skills with supporting departments to ensure the needs of the service are met, including coordination of internal and external activities for the division. This will involve complex arrangements which often span several external organisations and to deal with difficult situations and scenarios and overcome barriers.
About us
Join us atUHSussex, every day is different, you can be the change, better neverstops
AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do
Job description
Job responsibilities
The role is responsible for a range of professional leadership duties including the operational and service line management of the waiting lists and clinic/diagnostic capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions.
The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working.
Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.
Job description
Job responsibilities
The role is responsible for a range of professional leadership duties including the operational and service line management of the waiting lists and clinic/diagnostic capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions.
The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working.
Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.
Person Specification
Experience/Qualifications
Essential
- Degree or equivalent experience
- Evidence of professional development/leadership development
Desirable
- Operational experience in the healthcare sector
- Project change or management experience
Skills
Essential
- The ability to source, interpret, report data
- Experience working in a complex, varied and unpredictable environment
- Good knowledge of IT systems including Outlook, Word and Excel
Desirable
- Knowledge of internal IT systems
Management and Development
Essential
- Proven effective people management
- Leadership skills
- Experience of managing upwards
- Delivery of an effective/efficient admin service
Desirable
- Evidence of working in a multidisciplinary team
Freedom to Act
Essential
- Proven ability to act autonomously and ability to make day to day decisions
Person Specification
Experience/Qualifications
Essential
- Degree or equivalent experience
- Evidence of professional development/leadership development
Desirable
- Operational experience in the healthcare sector
- Project change or management experience
Skills
Essential
- The ability to source, interpret, report data
- Experience working in a complex, varied and unpredictable environment
- Good knowledge of IT systems including Outlook, Word and Excel
Desirable
- Knowledge of internal IT systems
Management and Development
Essential
- Proven effective people management
- Leadership skills
- Experience of managing upwards
- Delivery of an effective/efficient admin service
Desirable
- Evidence of working in a multidisciplinary team
Freedom to Act
Essential
- Proven ability to act autonomously and ability to make day to day decisions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
