Emergency Department Reception Deputy Manager

University Hospitals Sussex NHS Foundation Trust (279)

This job is now closed

Job summary

This Deputy Manager position is based at PRH A&E Reception, Lewes Road, Haywards Heath. This is a front-line, patient service position, where positive, caring and supportive interactions with patients are a priority.

The post holder will provide support to the Emergency Department Reception Team Manager with the day to day running of the A&E Reception Admin Team including line management responsibilities and rota coordination. The role will include working on quality improvements and development within A&E Reception. The post holder will also undertake Reception cover as and when required to provide support to the team and the service.

The post holder will provide an efficient and effective support role and administrative service to the A&E Reception team managing a regular intake of patients arriving at the department with a variety of illnesses & injuries.

The post holder should have excellent communication and inter-personal skills, interacting with tact, diplomacy and resilience as you manage the A&E Reception Admin Team and develop the team to provide a high quality service for Patients within the A&E Department.

The success of this role is dependent on the accuracy, organisation and timely response inputting and managing patient information into a variety of systems, whereby patient care is effectively supported, income streams maximised and data quality is optimal.

Main duties of the job

To manage and coordinate the workflow within the administration team and its daily activities in accordance with agreed procedures, ensuring that a comprehensive, high quality service is provided to internal and external colleagues/agencies
Ensure all rotas for the A&E Reception Administration Team are completed, allocated and meet the needs of the service
To provide administrative support to the Emergency Floor and across the Acute Floor
To assist in the day to day administration requirements of A&E Reception based at PRH
Provide leader support to the A&E Reception Administration Team members, including the management of sickness reviews, appraisals, and mandatory training requirements.
To support the A&E Reception Admin Team with complex and/or sensitive queries and situations and to support the Service Manager/Ward Manager to respond to complaints
The post holder must be able to work unsupervised and be able to manage the reception area alone.
Use own judgement to prioritise tasks in order to process patients more efficiently and according to clinical need

About us

Join us atUHSussex, every day is different, you can be the change, better neverstops

AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Date posted

28 June 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

279-PRH5350525-JUN23

Job locations

Princess Royal Hospital

Lewes road

Haywards Heath

RH16 4EX

Job description

Job responsibilities

Ensure accurate input of patient details when registering patients onto Symphony, and PAS systems without direct supervision. Clear understanding of electronic patient administration enabling timely and accurate patient processing
Utilise a high depth of knowledge of computer systems and software
The post holder is the first point of contact for the patient and must be able to judge the situation, have the ability to multi-task and be able to work under pressure and be able to answer complex and sensitive enquires both in person and over the telephone from staff and patient

Job description

Job responsibilities

Ensure accurate input of patient details when registering patients onto Symphony, and PAS systems without direct supervision. Clear understanding of electronic patient administration enabling timely and accurate patient processing
Utilise a high depth of knowledge of computer systems and software
The post holder is the first point of contact for the patient and must be able to judge the situation, have the ability to multi-task and be able to work under pressure and be able to answer complex and sensitive enquires both in person and over the telephone from staff and patient

Person Specification

Skills

Essential

GCSE English Lanuguage or Equivalent
Experience of working in a clinical environment
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
NVQ in administration or equivalent / equivalent experience
Able to plan, organise and formulate duty rotas.

Desirable

Good Understanding of policies and proceedures
ability to prioritise work loads
Effective Leadership Skills
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.

Person Specification

Skills

Essential

GCSE English Lanuguage or Equivalent
Experience of working in a clinical environment
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities
NVQ in administration or equivalent / equivalent experience
Able to plan, organise and formulate duty rotas.

Desirable

Good Understanding of policies and proceedures
ability to prioritise work loads
Effective Leadership Skills
Proven organisational skills and ability to prioritise workload with interruptions and changing priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information