Job summary
This post is for a Department Manager to take on the line management of the administration team in the Emergency Ambulatory Care Unit (EACU) as well as supporting the other Acute Floor Department Manager with the management of the ED Reception teams at both the Royal Sussex County Hospital and Princess Royal.
The position will also include project work to improve performance across the Acute Floor as well as change management.
Main duties of the job
- Managerially responsible for admin & clerical (A&C) staff within the Emergency Ambulatory Care Unit.
- Providing daily support in management of ED Reception team, including cover of manager leave.
- Provide management support to additional administrative teams on the Acute Floor as necessary.
- Evaluate and plan, through the production and maintenance of an effective staff rota, the efficient use of staff to provide a flexible service able to adapt to changing requirements, in particular demands in activity, new processes and new technology.
- Anticipate staff shortages and take action to minimise the impact of these on service delivery.
- Produce and maintain written administrative guidance notes and policy/procedure documentation standardised across the department which will allow the administrative service to meet all targets and objectives. Ensure that monitoring and audit systems are in place to check compliance and effectiveness.
- Create an environment in which staff are valued and respected.
About us
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Job description
Job responsibilities
- Exercise authority to resolve day-to-day management issues within the administration service.
- To liaise with multi-disciplinary staff on administration and clerical issues within the Department.
- To assist the management team in the production of relevant business plans, and development for the service, where appropriate leading on specific service plans.
- To lead on or support new local initiatives.
- To analyse, monitor and manage administration service performance in a way that complies with National, Regional or local standards, targets and performance contracts to enable proactive and timely actions, liaising with the line manager as appropriate.
- Manage the analysis of specific data to ensure the leadership team has access to timely and accurate information on all relevant key performance indicators.
- To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
- To work collaboratively with others to identify and implement potential service improvements or developments.
- Participate in Division-wide programmes that contribute to the modernisation of patient services.
Job description
Job responsibilities
- Exercise authority to resolve day-to-day management issues within the administration service.
- To liaise with multi-disciplinary staff on administration and clerical issues within the Department.
- To assist the management team in the production of relevant business plans, and development for the service, where appropriate leading on specific service plans.
- To lead on or support new local initiatives.
- To analyse, monitor and manage administration service performance in a way that complies with National, Regional or local standards, targets and performance contracts to enable proactive and timely actions, liaising with the line manager as appropriate.
- Manage the analysis of specific data to ensure the leadership team has access to timely and accurate information on all relevant key performance indicators.
- To participate in benchmarking, policy setting and review to ensure standards are maintained and reviewed.
- To work collaboratively with others to identify and implement potential service improvements or developments.
- Participate in Division-wide programmes that contribute to the modernisation of patient services.
Person Specification
Experience/Skills
Essential
- Proven experience of working in administrative role in NHS
- Good written and spoken English.
- Able to communicate at all levels
- Proven track record of ability to train others or varying abilities
- Ability to prioritise workloads of staff and others as necessary depending on service demands and resources.
- Excellent time management
Desirable
- Knowledge of trust patients administration systems including Careflow, Symphony & Panda.
- Good understanding of UHS policies and procedures
Person Specification
Experience/Skills
Essential
- Proven experience of working in administrative role in NHS
- Good written and spoken English.
- Able to communicate at all levels
- Proven track record of ability to train others or varying abilities
- Ability to prioritise workloads of staff and others as necessary depending on service demands and resources.
- Excellent time management
Desirable
- Knowledge of trust patients administration systems including Careflow, Symphony & Panda.
- Good understanding of UHS policies and procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
