EOC Practice Developer

Job responsibilities

A large part of the individuals workload will be routine audit activity; however, they will also take part in a schedule of specialist audit projects outside of this. For example, the audit of cardiac arrest and sepsis calls; they will produce audit reports that detail the Trusts performance in handling these calls and a developmental action plan to address shortcomings.

The individual will undertake a one in six rotation through the EOC to undertake telephone triage and EOC supervision duties. They will interpret the patients description of their symptoms, analyse the information given and deliver a safe and appropriate level of care. This will ensure knowledge of practice and clinical credibility are maintained.

During their time in EOC, they will be expected to maintain their status as subject matter expert and provide advice and support to junior colleagues, providing supervision to non-clinicians within the NHS Pathways practice environment.

Qualifications

Essential

• A Minimum of three GCSE's or 'O' Level qualification, Grade C and above or the equivalent qualification including GNVQ, NVQ level 2.
• Proven track record as an Emergency Medical Advisor delivering consistently compliant audit scores.
• NHS Pathways Coach's Qualification with a minimum of 6 months auditing experience. Or, NHS Pathways Trainer Qualification with a minimum of six months training experience and actively auditing now. Also attended recent levelling sessions

Desirable

• Mentorship/coaching/education qualification.

Knowledge

Essential

• Good working knowledge of the wider NHS structure and agenda.
• Detailed working knowledge of the EOC Call Handling procedure
• In depth knowledge of NHS Pathways systems and principles of telephone triage.
• Technical knowledge of Computer Aided Dispatch, telephony system, voice recorder, GRS, and admin systems to enable first line support to direct reports before escalation to IT support.

Experience

Essential

• Able to demonstrate a minimum of 12 months (full time) experience in using NHSP to a compliant level.
• Excellent understanding of the ambulance service and Emergency Operations Centre (EOC) Environment.

Desirable

• Ability to handle staff related issues and provide a supportive and open environment for staff to meet their full potential.
• Experience in making effective decisions in a high pressured environment.
• Experience of working within an environment where multiple patients' needs are met according to clinical priority.
• Experiences of providing telephone advice, leadership and support.

Skills

Essential

• Good keyboard and computer skills. Excellent communication and listening skills.
• Elocution that is disposed to effective communication with patients and colleagues over the telephone.
• Working knowledge of Health & Safety relating working with computers, clinical governance and diversity at work.
• Ability to work within a new and developing role and take on new responsibilities, where there are opportunities for development and progression, which may be challenging due to uncertainties.
• Highly practiced in advanced sensory skills required for telephone triage where active listening, combined with the dexterity to use multiple IT systems is required.

Personal Qualities

Essential

• Ability to travel between sites for work purposes.
• A commitment to and evidence of Continuous Professional Development.
• Patient experience and clinical care quality focused.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).