Patient Safety Learning & Governance Manager

Job responsibilities

• Liaise with stakeholders (internal / external) and agree terms of reference for responses, offering support and guidance to teams and managers on process.
• Be a panel member for the Incident Response Group (IRG) and undertake investigations as a lead investigator.
• Assist in the supporting of staff who are subject to incidents being investigated, ensuring regular feedback whilst encouraging a culture of openness and support.
• Develop, deliver, and evaluate appropriate training to staff on PSIRF.
• Complete reviews and work with the management team to produce action plans including the production of trust-wide safety improvement plans to address key learning themes and measure the test of effectiveness.
• Monitor and assist with the collection of evidence for learning action plans.
• Contribute towards documents written for Trust Board, SQCG, IRG and PSOG including other collaborative groups, as required.
• To be the single point of contact, to those affected, including staff, patients, and families in the broadest sense; that is, the person or patient (the individual) to whom the patient safety incident occurred, their family and close relationships.
• Ensure that deadlines and quality targets are achieved in relation to incident investigations, action plan outcomes and Duty of Candour requirements detailed in the National Patient Safety Incident Response Framework.
• Responsible for the operational management of the Trusts Patient Safety Incident Response Plan programme.
• To produce and present a monthly IRG report to the system based Clinical Quality Governance Group.
• To support (and deputise in the absence of) the Patient Safety Learning and Governance Lead to present completed reports to the Patient Safety Oversight Group (PSOG) for approval.
• To prepare, present, attend and report back on all matters involved in the weekly IRG meetings, and deputise for colleagues during their absence on a needs basis.
• To ensure that patients, carers, staff, and external organisations as appropriate, receive copies of completed reports and be able to support all key individuals through the process dealing sensitively and proactively to requests.
• The post holder will support the investigators on a case-by-case basis to ensure a proportionate response has been completed; this will include undertaking (where required) and providing support and guidance for Duty of Candour and Being Open calls, and face to face meetings with patients, carers, relatives, and staff.
• To work autonomously or, where necessary, work in conjunction with colleagues and escalate identified risks to the Head of Patient Safety / Patient Safety specialist(s)
• Keep up to date with developments both nationally and locally in relation to the identification and management of the Patient Safety Incident Response Framework.
• The post holder must be able to negotiate with senior managers to ensure system deadlines are met in relation to investigations and learning responses.
• Surveillance and interpret national policy, guidance, and external issues that might impact on quality and patient safety issues. To further identify emerging trends and new issues; and to develop informed reports and summaries for the directorates senior leadership and executive management team as appropriate.
• To establish collegial links with Patent safety leads across the system-based providers, working collaboratively whenever possible to ensure comprehensive investigations undertaken.

Other

Essential

• Ability to travel between sites for work purposes.

Qualifications

Essential

• Degree, or equivalent knowledge and training gained from professional experience.
• Experience in Patient Safety Incident Response investigations or high-level complaint investigations for a minimum of 2 years
• PSIRF training - minimum of 2 days accredited course undertaken in the last 3 years.
• Recognised qualification in PSIRF / risk management or equivalent knowledge gained from professional experience.

Desirable

• Have or be working towards a higher education qualification in a health or risk related subject.
• Evidence of continuous personal and professional development

Knowledge

Essential

• Knowledge of the NHS Patient Safety Incident Response Framework

Experience

Essential

• Experience of managing PSII's or high-level investigations
• Experience of undertaking formal investigations and collecting and analysing evidence
• Experience of using PSII methodologies.
• Experience of effectively managing, leading, and working across teams
• Prioritising workload in a dynamic environment to meet business needs.
• Identifying and implementing improvements to processes.

Desirable

• Experience of delivering risk management and RCA training
• Staff management.

Skills

Essential

• Able to meet the required IT Skills for the post with developed knowledge of Microsoft Office applications - Word, Excel, Outlook, and PowerPoint
• Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries.
• Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).