Job summary
o Permanent Contracto Band 5, NHS Agenda for Change £29,970 - £36,483 Per Annumo 37.5 hrs per week
Role will be Monday to Friday working between 8am and 5pm and will include weekend work on a rota.
Must possess full//current driving licence and have ability to travel between multiple sites
Main duties of the job
The IT Support Engineers are the entry point for all issues reported to IT.They provide a primary point of contact and initial triage for all reported ITissues and service requests. The service desk covers all Trust IT equipment including EOC/111 contact centres, server/data centres, MRC, ambulance station and ACRP equipment and all corporate services.
To provide friendly and professional customer focused service desk support for internal and external customers against the recognised service level agreements. Work alongside other IT staff and external suppliers to maintain the security and integrity of the Trusts computer systems and networks.
This is a technical role and the team is expected to resolve the majority ofincidents. When needed the requests will be escalated to other IT teamsboth inside and outside of the support team.
About us
- Join NHS pension scheme
- A minimum 27 days' holiday each year, increasing after 5 years' service.
- Personal and professional development and training opportunities.
- Salary Sacrifice schemes for cars or push bikes.
- Access to occupational health and counselling services.
- Award winning wellbeing hub
- Back up buddy App
- Access to NHS discounts, offering NHS employees a range of money-saving deals.
Job description
Job responsibilities
You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support
Please refer to the Job Description document for a full list of responsibilities.
Job description
Job responsibilities
You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-serviceportal, from initial triage through to resolution or escalation.You will need to have a minimum of 2 years experience working in a technical support environment with knowledge of: Customer service best practices Service Desk procedures (technical procedures provided) Microsoft Office 365 administration Active Directory Microsoft OS Support
Please refer to the Job Description document for a full list of responsibilities.
Person Specification
Experience
Essential
- At least 1 years' experience in an IT Service Desk
Technical Knowledge
Essential
- Technical knowledge of Active Directory and Office 365 User Management
- Must possess full//current driving licence and have ability to travel between multiple sites
Desirable
- Completed IT related training course
Qualifications
Essential
- Educated to a HND/Foundation Degree level (or equivalent professional knowledge and experience).
Desirable
- ITIL training.
- Customer Service.
- Microsoft training
- CCNA
Person Specification
Experience
Essential
- At least 1 years' experience in an IT Service Desk
Technical Knowledge
Essential
- Technical knowledge of Active Directory and Office 365 User Management
- Must possess full//current driving licence and have ability to travel between multiple sites
Desirable
- Completed IT related training course
Qualifications
Essential
- Educated to a HND/Foundation Degree level (or equivalent professional knowledge and experience).
Desirable
- ITIL training.
- Customer Service.
- Microsoft training
- CCNA
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
