Job summary
Operations Manager
- Hours:Full time 37.5 hours per week
- Contract length: Permanent
- Location: Gatwick Make Ready Centre
- Grade:8a + USH as worked on section 2.
- Please note- no transfers will be permitted for the first 12 months in the role.
- Please not if invited to interview you must be able to attend 08.08.2023
Main duties of the job
The role
The Operations Manager is responsible for the day-to-day running of the dispatch desk area. Leading and managing a group of Operational Team Leaders (OTLs), they will be responsible for overseeing the delivery of all clinical and non-clinical objectives, reporting to and acting on behalf of the Operating Unit Manager when required.
The Operations Manager will provide clear direction to the Operational Team Leaders to ensure colleagues are supported in delivering high quality patient care within the locality. The post holder will provide visible leadership and work with internal and external stakeholders to ensure timely and safe care is provided.
The role also involves undertaking duty tactical commander shifts across the 24 hour shift pattern.
The Operations Manager is required to hold a Masters degree qualification or have equivalent experience in a relevant discipline of management and required to be a registered Paramedic.
- Lead and develop the dispatch desk leadership team to ensure consistently high levels of performance and engagement
- Oversee local quality assurance activity, ensuring lessons are learned from incidents and patient feedback is acted upon.
- Oversee a range of workstreams including people management, quality assurance, and operational performance
- Undertake the role of Tactical Commander at significant/major incidents and during business as usual, ensuring the delivery of Trust Strategic and Tactical plans.
About us
South East Coast Ambulance Service NHS Foundation Trust has over 3,661 staff working across 110 sites in Kent, Surrey and Sussex. Around 87 per cent of our workforce is made up of operational staff - those caring for patients either face to face, or over the phone at one of our three emergency dispatch centres where we receive 999 calls. Our patients range from the critically ill and injured who need specialist treatment, to those with minor healthcare needs who can be treated at home or in the community.
Our Services
We respond to 999 calls from the public, urgent calls from healthcare professionals and provide NHS 111 services across the region.
We deliver our services from over 110 sites including: One regional office at Coxheath and the new Trust HQ at Crawley, West Sussex each which house an Emergency Operations Centre (EOC); two Contact Centres at Dorking and Ashford where 111 calls are received and responded to; Five Make Ready Centres; 45 Ambulance Stations; 59 Ambulance Community Response Posts; two Hazardous Area Response (HART) centres; and two Vehicle Maintenance Centres.
Job description
Job responsibilities
Please note that there is a requirement to remain at the location offered for 12 months before applying for a transfer of working location via the Trust transfer process.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.
Job description
Job responsibilities
Please note that there is a requirement to remain at the location offered for 12 months before applying for a transfer of working location via the Trust transfer process.
If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on our dedicated Section 2 page on The Zone.
Person Specification
Experience
Essential
- Holds a Substantive OTL Position or First Line Manager position with another directorate / organisation
- Has an understanding and demonstrates managing a team currently - covering Sickness management, Disciplinary etc
- Explains upholding standards - holding to account /values
- Working towards KPIs and key objectives / analysing Data
- Current substantive OTL
- Maintained CPD and training
- Operational command training
Desirable
Person Specification
Experience
Essential
- Holds a Substantive OTL Position or First Line Manager position with another directorate / organisation
- Has an understanding and demonstrates managing a team currently - covering Sickness management, Disciplinary etc
- Explains upholding standards - holding to account /values
- Working towards KPIs and key objectives / analysing Data
- Current substantive OTL
- Maintained CPD and training
- Operational command training
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
