Job summary
Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want to work with people to build positive and productive lives, whatever their past?
We are currently looking for a compassionate, knowledgeable and motivatedPatient Engagement Co-ordinator to join our friendly team at HMP Bristol
Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patients future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future.
As part of ouradministrative team, you will enjoy all the benefits of NHS AfC employment (inc pension) with the opportunity to work within a forward-thinking service, who encourage career and personal development to all staff to increase their clinical and interpersonal skills.
Main duties of the job
As patient engagement co-ordinator, you will play a key role in the Trust's commitment to improving our patient experience. You will assist and support the delivery of a range of initiatives to improve the volume of feedback received from patients, and will support teams in collecting this data. You will also ensure that all feedback is shared with the relevant teams, and that learning is actioned in order to continually improve the quality of our services.
You will work closely with the mental health team, and wider healthcare team, to ensure that patients with neurodiversity are able to access healthcare services in an equitable manner.
Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Key Task and Responsibilities
- Manage and promote the wider organisational patient experience strategy.
- Work in conjunction with internal stakeholders to promote monthly health promotions.
- Recruit and line manage Healthcare Reps.
- Chair monthly patient forums and publicise the departments concerns process, ensuring information is up to date on leaflets and posters around the establishment.
- Update and maintain all patient communication notice boards in all patient facing areas around the establishment including providing a monthly newsletter.
- Attend all necessary patient engagement meetings, training and development.
- Manage any survey feedback data and any other patient experience data such as compliments.
- Ensure all complaints receive a full, high quality and timely response that delivers the best outcome for the complainant and for the service.
Communication and Relationship Skills
- To build effective relationships with local internal and external stakeholders to develop a positive beneficial channel of two-way communication.
- Prepare, support and on occasion accompany patients and carers to enable them to be meaningfully involved in Trust activities.
- Support the development of project plans to further develop patient involvement within the relevant services.
- Link in with Oxleas volunteering services to ensure effective communication.
- To provide regular advice signposting and support to patients in relation to patient involvement opportunities.
Knowledge, Training and Experience
- Understanding and being able to manage potential risks with patient projects and have some knowledge around risk mitigation.
- To understand care pathways and have a knowledge of all services in order to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activit
- Plan, organise, coordinate, and support meetings, workshop events in relation to patient involvement activities which include all stakeholders.
Analytical and Judgement Skills
- To analyse patient feedback data to identify trends and implement action plans to address areas of possible improvement.
Planning and Organisational Skills
- Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines.
- To facilitate a range of opportunities for people to participate e.g. meetings, events and forums.
- To work with patients in order to create and implement action plans which arise from feedback.
IMPORTANT INFORMATION, PLEASE READ:
All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
You will need to provide:
Proof of right to work documentation
Proof of ID, needs to include 1 photographicID
Proof of address documentation
Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.
Address History:
5 years address history will be needed.
Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.
Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.
In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
Job description
Job responsibilities
Key Task and Responsibilities
- Manage and promote the wider organisational patient experience strategy.
- Work in conjunction with internal stakeholders to promote monthly health promotions.
- Recruit and line manage Healthcare Reps.
- Chair monthly patient forums and publicise the departments concerns process, ensuring information is up to date on leaflets and posters around the establishment.
- Update and maintain all patient communication notice boards in all patient facing areas around the establishment including providing a monthly newsletter.
- Attend all necessary patient engagement meetings, training and development.
- Manage any survey feedback data and any other patient experience data such as compliments.
- Ensure all complaints receive a full, high quality and timely response that delivers the best outcome for the complainant and for the service.
Communication and Relationship Skills
- To build effective relationships with local internal and external stakeholders to develop a positive beneficial channel of two-way communication.
- Prepare, support and on occasion accompany patients and carers to enable them to be meaningfully involved in Trust activities.
- Support the development of project plans to further develop patient involvement within the relevant services.
- Link in with Oxleas volunteering services to ensure effective communication.
- To provide regular advice signposting and support to patients in relation to patient involvement opportunities.
Knowledge, Training and Experience
- Understanding and being able to manage potential risks with patient projects and have some knowledge around risk mitigation.
- To understand care pathways and have a knowledge of all services in order to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activit
- Plan, organise, coordinate, and support meetings, workshop events in relation to patient involvement activities which include all stakeholders.
Analytical and Judgement Skills
- To analyse patient feedback data to identify trends and implement action plans to address areas of possible improvement.
Planning and Organisational Skills
- Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines.
- To facilitate a range of opportunities for people to participate e.g. meetings, events and forums.
- To work with patients in order to create and implement action plans which arise from feedback.
IMPORTANT INFORMATION, PLEASE READ:
All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
You will need to provide:
Proof of right to work documentation
Proof of ID, needs to include 1 photographicID
Proof of address documentation
Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.
Address History:
5 years address history will be needed.
Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.
Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.
In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
Person Specification
Education/Qualifications
Essential
- NVQ Level 3 or equivalent
Experience
Essential
- Experiences of work on patient related issues
- Ability to demonstrate sound practical experience and understanding of current issues and challenges
- Experience of working with health agencies, third sector agencies or organisations.
- Experience / understanding of advocacy.
Desirable
- Experience within a custodial setting
Skills
Essential
- Ability to provide clear advice, support and guidance to patients.
- Knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Person Specification
Education/Qualifications
Essential
- NVQ Level 3 or equivalent
Experience
Essential
- Experiences of work on patient related issues
- Ability to demonstrate sound practical experience and understanding of current issues and challenges
- Experience of working with health agencies, third sector agencies or organisations.
- Experience / understanding of advocacy.
Desirable
- Experience within a custodial setting
Skills
Essential
- Ability to provide clear advice, support and guidance to patients.
- Knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
