Oxleas NHS Foundation Trust

Service Line Manager

The closing date is 22 September 2025

Job summary

The post holder will be responsible for the development and management of health and social care resources to ensure that a seamless, responsive, and flexible service is provided to patients and their carers that focuses on recovery and promotes self-management of long-term conditions and encourages patients to live independent and fulfilling lives.

The post holder will ensure the development of the service line is comprehensive, flexible and promotes a culture of service users' involvement at every stage of the care pathway.

The post holder will have direct management accountability for:

The Bromley Mental Health Hub

Bromley ADAPT Teams

Ensuring the clinical and operational systems across the service line are fit for purpose.

Providing senior leadership and expertise for the continuous development of the Mental Health Hub and ADAPT pathway service line.

The post holder will be based at Beckenham Beacon and will provide oversight of the day-to-day operational management for ensuring all the teams based at Beckenham Beacon are delivered within the agreed structures.

Main duties of the job

The post holder is responsible for achieving the defined targets and standards against the key performance and quality indicators including relevant local authority and nationally agreed indicators.

Monitor activity levels and ensure that services meet the contractual targets.

Be fully conversant with the relevant indicators and their constructions, able to analyse performance trends, identifying risk and advising the general manager. Prepare accurate performance reports as required, formulate action plans to improve performance if necessary.

Assist in the implementation of change management providing clear leadership and taking appropriate action to ensure it is successful.

To develop, implement and maintain systems, processes, and practice in risk management, including the management of Health and Safety.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

  • We're Kind
  • We're Fair
  • We Listen
  • We Care

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,631 to £68,623 a year pa inc

Contract

Secondment

Working pattern

Full-time

Reference number

277-7343121-CMH-A

Job locations

Bromley ADAPT & Mental Health Hub

379 Croydon Rd, Beckenham

London

BR3 3QL


Job description

Job responsibilities

Have overall senior leadership and accountability for the service line.

Have responsibility for the day-to-day oversight operational management of services across Beckenham Beacon and Carlton Parade, ensuring the services are delivered within the agreed structures and in accordance with the operational policies.

Coordinate and develop the practice and culture of the teams.

Provide clear and consistent leadership to the workforce of the service and manage the recruitment, supervision, appraisals process for the service.

Ensure a seamless integration of the key components between the community teams.

Work closely with partner agencies to deliver an agreed multiagency strategic approach to the service.

Ensure that financial management responsibility for budget and annual planning for the service remains within target.

Implement a joint service framework for the team including the continuous development of the service by delivering integrated CPA care for all patients.

Job description

Job responsibilities

Have overall senior leadership and accountability for the service line.

Have responsibility for the day-to-day oversight operational management of services across Beckenham Beacon and Carlton Parade, ensuring the services are delivered within the agreed structures and in accordance with the operational policies.

Coordinate and develop the practice and culture of the teams.

Provide clear and consistent leadership to the workforce of the service and manage the recruitment, supervision, appraisals process for the service.

Ensure a seamless integration of the key components between the community teams.

Work closely with partner agencies to deliver an agreed multiagency strategic approach to the service.

Ensure that financial management responsibility for budget and annual planning for the service remains within target.

Implement a joint service framework for the team including the continuous development of the service by delivering integrated CPA care for all patients.

Person Specification

Education/Qualifications

Essential

  • Educated to degree/ diploma level with a relevant qualification or equivalent experience.

Desirable

  • Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level

Skills/Abilities/Knowledge

Essential

  • Knowledge of the key local and motivational drivers.
  • Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
  • Ability to present information clearly.

Desirable

  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
  • Able to hold professionals and peers to account.
  • An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.

Experience

Essential

  • Extensive experience of and demonstrable achievement in managing health/social care services.
  • Management of resources and good track record with change management, efficiency savings and financial recovery plans
  • Experience of modernising services without additional resources.

Desirable

  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
  • Experience of project management and imaginative planning.
  • Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets
Person Specification

Education/Qualifications

Essential

  • Educated to degree/ diploma level with a relevant qualification or equivalent experience.

Desirable

  • Clinical/post graduate management qualification or equivalent level of experience and proven ability to perform at this level

Skills/Abilities/Knowledge

Essential

  • Knowledge of the key local and motivational drivers.
  • Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
  • Ability to present information clearly.

Desirable

  • An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
  • Able to hold professionals and peers to account.
  • An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.

Experience

Essential

  • Extensive experience of and demonstrable achievement in managing health/social care services.
  • Management of resources and good track record with change management, efficiency savings and financial recovery plans
  • Experience of modernising services without additional resources.

Desirable

  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
  • Experience of project management and imaginative planning.
  • Good project management skills and the ability to see through tasks to their successful conclusion within timescales and budgets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Bromley ADAPT & Mental Health Hub

379 Croydon Rd, Beckenham

London

BR3 3QL


Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Bromley ADAPT & Mental Health Hub

379 Croydon Rd, Beckenham

London

BR3 3QL


Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service manager, Bromley ACMH

Anthony Hawkins

antony.hawkins@nhs.net

07767828123

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£61,631 to £68,623 a year pa inc

Contract

Secondment

Working pattern

Full-time

Reference number

277-7343121-CMH-A

Job locations

Bromley ADAPT & Mental Health Hub

379 Croydon Rd, Beckenham

London

BR3 3QL


Supporting documents

Privacy notice

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