Job summary
We have an exciting opportunity for an experienced Administrator to work within our administration team in the Greenwich Single Point of Access Team.
Our role in the Greenwich Single Point of Access is to provide and co-ordinate a liaison service, receiving and passing referrals and messages from hospitals, GP's, patients, carers, and families to Community Nursing staff. This service is an intricate part of and a key link in the Community Nursing chain.
You will be welcomed into the team and expected to work as a effective collaborative unit to provide excellent patient care.
Main duties of the job
If you are ambitious and strive for professional excellence then this is an excellent opportunity to be part of our service. Our plans are to support further improvement in our standard of patient care and smooth and efficient running of our services at the point of delivery of patient care.We are looking for a highly motivated individual who may have previously worked within a busy environment. You will need to demonstrate IT literacy, to include computerised booking software as well as document uploads.
It will be important that you have good attention to detail to provide a high quality data entry system. The successful applicant will also work with the clinicians and support the administrative lead in maintaining records and data for reports for the team. Good communication and telephone experience is essential, as is computer literacy as the majority of our referral pathways are via E-referrals. You will need good phone communication skills and liaise on a regular basis with patients, clinicians and managers.
You will be working closely with our partners who have an excellent team work ethos and be within a very supportive and friendly environment.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GPs, patients, relatives and other outside agencies.
To accurately record referrals, messages and queries received by telephone/fax/email on to RiO
To prioritise and handle as appropriate messages.
To ensure the relaying of messages to the most appropriate team/ward/manager
Non-urgent referrals/messages will be sent via RiO
Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile
To track and record all referral outcomes
To keep GPs informed of the progress of their referrals throughout the process
To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance
To manage difficult clients, including those that may be distressed
Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly
On a weekly basis liaise with all Community Nursing staff to determine the on-call rota for weekends and Bank Holidays. Inform Queen Marys Hospital and other agencies of who will be available on-call for these periods
Provision of on-the-job training to new and bank staff
To be the main point of contact for GPs and other Health Care Professionals redirecting to other related services as necessary
To prepare and maintain excel spreadsheets and create word documents
To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate
To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio)
Job description
Job responsibilities
To provide an efficient and effective liaison service for relaying and processing referrals and messages on a daily basis to the Community Nursing services and Podiatrists, Health Services from Hospitals, GPs, patients, relatives and other outside agencies.
To accurately record referrals, messages and queries received by telephone/fax/email on to RiO
To prioritise and handle as appropriate messages.
To ensure the relaying of messages to the most appropriate team/ward/manager
Non-urgent referrals/messages will be sent via RiO
Urgent referrals/messages will be passed immediately by phone to the StepUp ward or Nursing Team mobile
To track and record all referral outcomes
To keep GPs informed of the progress of their referrals throughout the process
To support Health Care Professionals, patients, their families and carers to resolve problems and concerns and to respond in a sympathetic manner to requests for assistance
To manage difficult clients, including those that may be distressed
Maintain a comprehensive working knowledge of District Nursing and other Community Services, understanding critical calls to enable urgent messages to be passed promptly
On a weekly basis liaise with all Community Nursing staff to determine the on-call rota for weekends and Bank Holidays. Inform Queen Marys Hospital and other agencies of who will be available on-call for these periods
Provision of on-the-job training to new and bank staff
To be the main point of contact for GPs and other Health Care Professionals redirecting to other related services as necessary
To prepare and maintain excel spreadsheets and create word documents
To process incoming mail for the team in a timely manner. To deal with routine correspondence by replying or redirecting as appropriate
To create referrals for service users and/or to enter messages or updates onto patient notes directly into clinical systems (Rio)
Person Specification
evidence of use of IT pachages
Essential
- Competent with range of IT packages and computer user
Desirable
- Uses a range of computer programmes with ease
undertaken admin role in past
Essential
- Worked in admin capacity in the past using IT packages and phone user
Desirable
- Worked in healthcare admin setting before competently
communication skills
Essential
- Demonstrates excellent team work and communication skills
Desirable
- Demonstrates communication skills
Person Specification
evidence of use of IT pachages
Essential
- Competent with range of IT packages and computer user
Desirable
- Uses a range of computer programmes with ease
undertaken admin role in past
Essential
- Worked in admin capacity in the past using IT packages and phone user
Desirable
- Worked in healthcare admin setting before competently
communication skills
Essential
- Demonstrates excellent team work and communication skills
Desirable
- Demonstrates communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
