Job summary
The post holder will be responsible for the operational management of a multidisciplinary clinical team within a designated locality. They will be expected to provide effective leadership to ensure the delivery of a high-quality service that operates within available resources. A key aspect of the role involves driving the development of services that are comprehensive, adaptable, and firmly rooted in the principles of service user and carer involvement throughout every stage of the care pathway.
Main duties of the job
- Coordinate and lead the daily operations of a multidisciplinary clinical team.
- Oversee referrals, assessments, and treatment planning to ensure timely and effective care.
- Hold a clinical caseload, focusing on complex cases and supporting staff in their management.
- Ensure the team adheres to operational policies and delivers care within budget.
- Lead recruitment and selection processes as delegated.
- Respond to serious incidents and safeguarding alerts, supporting investigations and learning.
- Investigate complaints thoroughly and promote a learning-focused approach.
- Facilitate forums to share learning from incidents and feedback.
- Promote equality, diversity, and inclusion in all team activities.
- Collaborate with other team managers to ensure seamless service delivery across the locality.
- Review and adapt job plans to meet evolving service needs.
- Deputise for the Operational Manager when required.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
- Provide effective leadership to drive high performance and continuous service improvement.
- Manage staff in line with HR policies, ensuring supervision, development, and wellbeing.
- Monitor service uptake and performance, producing regular reports and action plans.
- Act as an authorised signatory for payroll, travel, and other documentation.
- Lead the Personal Development Review (PDR) process and support MDT culture.
- Maintain robust communication systems, encouraging two-way feedback.
- Ensure service user and carer feedback informs service delivery.
- Uphold clinical governance standards, including accurate record-keeping and infection control.
- Translate strategic priorities into team objectives and support change initiatives.
- Promote sustainability and contribute to Oxleas Net Zero goals.
Job description
Job responsibilities
- Provide effective leadership to drive high performance and continuous service improvement.
- Manage staff in line with HR policies, ensuring supervision, development, and wellbeing.
- Monitor service uptake and performance, producing regular reports and action plans.
- Act as an authorised signatory for payroll, travel, and other documentation.
- Lead the Personal Development Review (PDR) process and support MDT culture.
- Maintain robust communication systems, encouraging two-way feedback.
- Ensure service user and carer feedback informs service delivery.
- Uphold clinical governance standards, including accurate record-keeping and infection control.
- Translate strategic priorities into team objectives and support change initiatives.
- Promote sustainability and contribute to Oxleas Net Zero goals.
Person Specification
Education/Qualifications
Essential
- Relevant professional qualification: RMN, OT, Social Worker, Psychologist
- Educated to degree level or equivalent relevant experience
Desirable
- Educated to Master's level
Experience
Essential
- Significant experience and demonstrable achievement in clinical practice across varied settings
- Experience of providing professional support/supervision and motivating staff
- Understanding of Health and Social Care Governance
- Experience of managing staff
Skills/Abilities/Knowledge
Essential
- Strong understanding of the key drivers behind care group policy
- Ability to communicate complex and emotive information effectively with staff, service users, carers, and other stakeholders
- Skilled in managing challenging situations, including the ability to respond appropriately to aggression when required
- Capable of clearly presenting service information and contributing to service development initiatives
- Demonstrates an open and facilitative leadership style, adaptable to ensure delivery of objectives
- Strong performance management skills, with the ability to set clear expectations, provide direction, and hold others to account
- Demonstrates a firm commitment to the aims and values of the NHS, underpinned by high personal integrity
Desirable
- Shows empathy and understanding towards the needs of individuals using mental health and related services
Effort and Environment
Essential
- Physical Effort Occasional travel across sites for team oversight and service delivery
- Mental Effort High levels of concentration required for managing complex caseloads Strategic planning, risk management, and service development requiring sustained mental focus and decision-making
- Emotional Effort Managing and supporting staff dealing with complex and emotionally challenging cases Responding to serious incidents, safeguarding alerts, and complaints involving distressing or sensitive content
- Working Conditions Community-based role with standard office conditions Occasional visits to inpatient or community settings where challenging behaviours or unpredictable situations may arise
Person Specification
Education/Qualifications
Essential
- Relevant professional qualification: RMN, OT, Social Worker, Psychologist
- Educated to degree level or equivalent relevant experience
Desirable
- Educated to Master's level
Experience
Essential
- Significant experience and demonstrable achievement in clinical practice across varied settings
- Experience of providing professional support/supervision and motivating staff
- Understanding of Health and Social Care Governance
- Experience of managing staff
Skills/Abilities/Knowledge
Essential
- Strong understanding of the key drivers behind care group policy
- Ability to communicate complex and emotive information effectively with staff, service users, carers, and other stakeholders
- Skilled in managing challenging situations, including the ability to respond appropriately to aggression when required
- Capable of clearly presenting service information and contributing to service development initiatives
- Demonstrates an open and facilitative leadership style, adaptable to ensure delivery of objectives
- Strong performance management skills, with the ability to set clear expectations, provide direction, and hold others to account
- Demonstrates a firm commitment to the aims and values of the NHS, underpinned by high personal integrity
Desirable
- Shows empathy and understanding towards the needs of individuals using mental health and related services
Effort and Environment
Essential
- Physical Effort Occasional travel across sites for team oversight and service delivery
- Mental Effort High levels of concentration required for managing complex caseloads Strategic planning, risk management, and service development requiring sustained mental focus and decision-making
- Emotional Effort Managing and supporting staff dealing with complex and emotionally challenging cases Responding to serious incidents, safeguarding alerts, and complaints involving distressing or sensitive content
- Working Conditions Community-based role with standard office conditions Occasional visits to inpatient or community settings where challenging behaviours or unpredictable situations may arise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
