Job summary
TheService Line Manageris a senior leadership role within theGreenwich Community Mental Health Team for Older Peopleand theGreenwich Memory Service. Based at Memorial Hospital, Shooters Hill, the post holder is responsible for the operational and strategic management of these services, ensuring high-quality, integrated care for older adults with mental health needs.
This role involves leading multidisciplinary teams to deliver evidence-based, person-centred care that supports recovery, independence, and community living. The manager will oversee service delivery, performance, workforce development, and financial management, while fostering collaboration with internal and external stakeholders.
The post is full-time (37.5 hours/week) and reports to theService Manager for Greenwich Community Services, with accountability to theCommunity Mental Health Director. The role does not include on-call duties but requires flexibility to ensure safe service delivery.
Main duties of the job
Operational LeadershipLead the Greenwich CMHTOP, including Admiral and Specialist Dementia Nurses. Oversee the Greenwich Memory Service, ensuring safe, responsive, and effective care.
Service DevelopmentPromote recovery-focused, person-centred care. Strengthen integration with community teams and partners. Maintain effective care pathways, including CPA.
Workforce ManagementSupervise team managers and ensure regular staff supervision. Support training, development, recruitment, and performance management in line with policy.
Performance & QualityMonitor delivery against KPIs, CQUINs, and RTT. Analyse data, manage risks, and drive improvements. Contribute to reporting and service planning.
Finance & ResourcesManage budgets and ensure compliance. Provide financial input into planning.
Risk & SafeguardingEnsure adherence to safety, infection control, and safeguarding. Lead incident management and risk assessments. Promote a culture of safety and learning.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Leadership and Governance
-
Provide clear, consistent leadership aligned with Oxleas NHS values:Were Kind, Were Fair, We Listen, We Care.
-
Ensure effective communication systems within teams and with stakeholders.
-
Represent the service in strategic forums and contribute to Trust-wide initiatives.
Clinical Oversight
-
Support clinical decision-making and risk assessments.
-
Supervise clinical leads and ensure adherence to NICE guidelines and evidence-based practice.
-
Respond to mental health crises and ensure robust safety planning.
Communication and Collaboration
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Maintain strong relationships with primary care, housing, social services, and other partners.
-
Ensure seamless transitions between inpatient and community services.
-
Lead on complaint resolution and feedback mechanisms.
Research and Innovation
-
Evaluate and apply research to improve service delivery.
-
Participate in audits and quality improvement projects.
-
Contribute to Trust-wide change programmes.
Compliance and Professional Standards
-
Uphold confidentiality, equality, and professional codes of conduct.
-
Ensure all staff complete mandatory training and adhere to Trust policies.
-
Promote sustainability and contribute to the Trusts Net Zero goals.
Job description
Job responsibilities
Leadership and Governance
-
Provide clear, consistent leadership aligned with Oxleas NHS values:Were Kind, Were Fair, We Listen, We Care.
-
Ensure effective communication systems within teams and with stakeholders.
-
Represent the service in strategic forums and contribute to Trust-wide initiatives.
Clinical Oversight
-
Support clinical decision-making and risk assessments.
-
Supervise clinical leads and ensure adherence to NICE guidelines and evidence-based practice.
-
Respond to mental health crises and ensure robust safety planning.
Communication and Collaboration
-
Maintain strong relationships with primary care, housing, social services, and other partners.
-
Ensure seamless transitions between inpatient and community services.
-
Lead on complaint resolution and feedback mechanisms.
Research and Innovation
-
Evaluate and apply research to improve service delivery.
-
Participate in audits and quality improvement projects.
-
Contribute to Trust-wide change programmes.
Compliance and Professional Standards
-
Uphold confidentiality, equality, and professional codes of conduct.
-
Ensure all staff complete mandatory training and adhere to Trust policies.
-
Promote sustainability and contribute to the Trusts Net Zero goals.
Person Specification
Education/Qualifications
Essential
- Educated to master's level in a health and social care discipline or relevant healthcare management experience.
- Professional registration (NMC, SW, AHP).
Desirable
- Management training or relevant experience.
Experience
Essential
- Experience managing multiple teams or complex mental health case management.
- Change management and Quality Improvement initiative.
Desirable
- Management of resources.
- Safeguarding investigation and MHA awareness
Skills/Abilities/Knowledge
Essential
- Analytical and judgemental skills
- Computer literacy
Desirable
- Communication and relationship skills
- Works autonomously.
- Interpersonal skills
Person Specification
Education/Qualifications
Essential
- Educated to master's level in a health and social care discipline or relevant healthcare management experience.
- Professional registration (NMC, SW, AHP).
Desirable
- Management training or relevant experience.
Experience
Essential
- Experience managing multiple teams or complex mental health case management.
- Change management and Quality Improvement initiative.
Desirable
- Management of resources.
- Safeguarding investigation and MHA awareness
Skills/Abilities/Knowledge
Essential
- Analytical and judgemental skills
- Computer literacy
Desirable
- Communication and relationship skills
- Works autonomously.
- Interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
