Job summary
The position is for aBand 4 Senior Support Workerwithin theBexley ICMP CTA Team, part of theCommunity Mental Health Directorate.
TheSupport Worker is a key member of the Care Team Approach (CTA), working under the supervision of a nurse or social worker. The role is designed to enhance client engagement and deliver targeted interventions, contributing to caseload reduction and addressing workforce challenges. The CTA model is maintained despite changes in the psychosis pathway, and the post is critical to managing complex clients, especially in the absence of other team members.
Main duties of the job
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Client Engagement: Work directly with clients who are difficult to engage or frequently admitted to services, providing assertive outreach and support.
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Team Collaboration: Operate as part of a multidisciplinary team including a nurse, social worker, and other support workers.
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Intervention Delivery: Implement targeted interventions under supervision to support recovery and reduce service dependency.
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Caseload Support: Assist in managing complex caseloads, particularly during staff shortages or absences.
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Autonomous Working: Carry out responsibilities independently, requiring experience in mental health and psychosis care.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Main Responsibilities
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Support the CTA Model: Maintain the integrity of the Care Team Approach by contributing to its collaborative and client-centered framework.
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Risk Reduction: Help reduce risks associated with clients who do not engage with services, supporting the Trusts commitment to safe and effective care.
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Continuity of Care: Ensure continuity in service delivery during staff absences, such as the current long-term sick leave of the team nurse.
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Service Improvement: Contribute to the improvement of the psychosis pathway, which is under national review due to serious incidents.
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Budget Awareness: Operate within the financial constraints of the service, acknowledging that the post is recurrently funded and contributes to the overall run rate.
Job description
Job responsibilities
Main Responsibilities
-
Support the CTA Model: Maintain the integrity of the Care Team Approach by contributing to its collaborative and client-centered framework.
-
Risk Reduction: Help reduce risks associated with clients who do not engage with services, supporting the Trusts commitment to safe and effective care.
-
Continuity of Care: Ensure continuity in service delivery during staff absences, such as the current long-term sick leave of the team nurse.
-
Service Improvement: Contribute to the improvement of the psychosis pathway, which is under national review due to serious incidents.
-
Budget Awareness: Operate within the financial constraints of the service, acknowledging that the post is recurrently funded and contributes to the overall run rate.
Person Specification
Education/Qualifications
Essential
- NVQ 3 qualification or equivalent training + experience.
Experience
Essential
- At least 2 years experience of working with people in a caring setting/role
- Experience in health or social care or teaching
Desirable
- Experience of working with people with mental health needs
- Group-work experience.
Skills/Abilities/Knowledge
Essential
- Ability to establish a rapport with service users.
Desirable
- Ability to establish effective working relationships.
- Ability to work as part of a team.
- Good basic written, verbal and non-verbal communication skills.
Person Specification
Education/Qualifications
Essential
- NVQ 3 qualification or equivalent training + experience.
Experience
Essential
- At least 2 years experience of working with people in a caring setting/role
- Experience in health or social care or teaching
Desirable
- Experience of working with people with mental health needs
- Group-work experience.
Skills/Abilities/Knowledge
Essential
- Ability to establish a rapport with service users.
Desirable
- Ability to establish effective working relationships.
- Ability to work as part of a team.
- Good basic written, verbal and non-verbal communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
