Job summary
We are looking to recruit aReferrals & Administrator to join our evolvingIntegrated Single Point of Access (iSPA)in partnership with Bromley Y This is a fantastic opportunity to be an integral part of a dynamic and innovative team, while also providing essential administrative support toBromley CAMHS.
In this unique position where you will work across services with your main responsibilities supporting the Integrated Single Point of Access and help with its ongoing development but also provide support to Bromley CAMHs team.
Main duties of the job
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To support staff within the ISPA multi-disciplinary team, by providing efficient and effective secretarial and administrative duties.
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To accurately enter new referrals onto the system, ensuring timely responses to general enquiries.
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Will work closely with other admin colleagues to enable team working and effective cover arrangements.
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Ensuring all relevant demographic information is on the referral.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Responsible for upkeep of diaries, photocopying, e-mailing, maintaining an efficient filing system, filtering incoming enquiries and draft responses. Work on own initiative managing and prioritising workload. Ensures that post is promptly collected, sorted and scanned into RIO. Inform members of the team in a timely manner of any changes to systems and/or processes to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Proficient in the use of Microsoft packages. Responsible for booking future appointments where necessary and highlighting any problems e.g., passing on information regarding changes to appointments and DNAs and specific questions raised by patients etc. First point of contact post-holder must have experience and ability to relate to patients in a calm manner and recognise when to escalate queries for appropriate response.
Job description
Job responsibilities
Responsible for upkeep of diaries, photocopying, e-mailing, maintaining an efficient filing system, filtering incoming enquiries and draft responses. Work on own initiative managing and prioritising workload. Ensures that post is promptly collected, sorted and scanned into RIO. Inform members of the team in a timely manner of any changes to systems and/or processes to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated. Proficient in the use of Microsoft packages. Responsible for booking future appointments where necessary and highlighting any problems e.g., passing on information regarding changes to appointments and DNAs and specific questions raised by patients etc. First point of contact post-holder must have experience and ability to relate to patients in a calm manner and recognise when to escalate queries for appropriate response.
Person Specification
Education & Qualifications
Essential
- Admin qualification at Level 3 or equivalent experience
- Good computer literacy skills including knowledge of word, Excel and outlook
Desirable
- Ability to use database and spreadsheets
Skills
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience of using RIO
Exeperince
Essential
- Experience of working in the NHS
Desirable
- Experience of working in settings with young people
Person Specification
Education & Qualifications
Essential
- Admin qualification at Level 3 or equivalent experience
- Good computer literacy skills including knowledge of word, Excel and outlook
Desirable
- Ability to use database and spreadsheets
Skills
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience of using RIO
Exeperince
Essential
- Experience of working in the NHS
Desirable
- Experience of working in settings with young people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
