Job summary
To provide a comprehensive and efficient administrative and clerical role supporting the Greenwich Lymphoedema Service and Sickle Cell Team undertaking all aspects of administrative duties.
Main duties of the job
- To provide an administrative and clerical service to the Greenwich Lymphoedema team and Sickle Cell Team
- Processing new referrals and information, recording of appropriate data using the Oxleas RiO electronic system to its full functionality for the service.
- Opening, sorting and distribution of post and any other relevant correspondence via the team email.
- Undertaking word processing for the provision of required reports, and letters line with local policies and procedures.
- To collate agenda items, take minutes for team meetings and distribute information to team members as requested.
- To liaise with internal and external agencies, for example IT, on behalf of the team's to facilitate the resolution of problems in relation to equipment used by the team's (e.g. telephone, computer, printer and internet access etc)
- To participate in the organisation, coordination and delivery of study days and training.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
- Establish and maintain effective working relationships with clients, carers, the public and all other staff working internally and externally to the trust.
- Liaise with clients, carers, care homes, GPs and other professionals with regard to administrative duties relevant to client care, for example the processing of new referrals and the booking of new appointments.
- Ensure consistent and robust reporting of patient related information on RiO as requested and in line with local policies.
- To monitor and maintain the department stationary.
- To support with the ordering of stock and medical supplies as directed by the clinical lead.
- Demonstrate flexibility and negotiation skills with team members and clients in terms of appointment availability, implement solutions and strategies, seeking advice and support where necessary.
- To ensure issues regarding Health and Safety risk management or associate polices and guidelines are reported to the Team Lead.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
Job description
Job responsibilities
- Establish and maintain effective working relationships with clients, carers, the public and all other staff working internally and externally to the trust.
- Liaise with clients, carers, care homes, GPs and other professionals with regard to administrative duties relevant to client care, for example the processing of new referrals and the booking of new appointments.
- Ensure consistent and robust reporting of patient related information on RiO as requested and in line with local policies.
- To monitor and maintain the department stationary.
- To support with the ordering of stock and medical supplies as directed by the clinical lead.
- Demonstrate flexibility and negotiation skills with team members and clients in terms of appointment availability, implement solutions and strategies, seeking advice and support where necessary.
- To ensure issues regarding Health and Safety risk management or associate polices and guidelines are reported to the Team Lead.
- Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
Person Specification
Working within a team
Essential
- Evidence of working within a team
Desirable
- Evidence shown on application
Administration expereince
Essential
- Experience within the Trust
Desirable
- Use of Rio and good communication skills
Administration Experience
Essential
Desirable
Person Specification
Working within a team
Essential
- Evidence of working within a team
Desirable
- Evidence shown on application
Administration expereince
Essential
- Experience within the Trust
Desirable
- Use of Rio and good communication skills
Administration Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
