Job summary
Are you ready to unlock your potential within a challenging, creative and fast paced work environment? Do you want to work with people to build positive and productive lives, whatever their past?
This is an excellent opportunity for a Primary Care Operational Manager to join our team of diverse, talented healthcare professionals to deliver care that is not only efficient but deeply centred on the patient.
Our healthcare team have a real impact on promoting health and well-being to those in prison and we pride ourselves on using skills and strategies that instil hope for patient's future resettlement back into the community. We directly deliver Mental Health, Physical Health, Pharmacy and Clinical Substance Misuse in an integrated healthcare delivery model to provide effective and responsive care to improve wellbeing and support better outcomes in the future.
This position isn't just a job; it's a chance to blend your previous knowledge, personal skills and a commitment to delivering the highest standards of care in an environment that is as rewarding as it is challenging.
Important Sponsorship Information for this post: Due to service budget restrictions we are currently unable to offer a certificate of sponsorship for this post.
Main duties of the job
As a Primary Care Operations Manager, you will work as part of the wider primary care leadership team, collectively responsible for providing operational leadership and contributing to the overall service performance in primary care. You will directly support the Head of Healthcare, and the wider team with an MDT approach, reporting requirements and workforce duties.
The post holder will need to be conscientious, meticulous, and always act in a confidential manner. You will be required to demonstrate the ability to lead and empower others, and to plan/support and implement change with innovative practice to the Healthcare service.
You will be highly motivated, be able to work unsupervised, using your own initiative, to prioritise your own workload. You will be required to deal with several complex issues at one time and work under pressure.
You will be required to supervise junior colleagues in the Administration team, responsible for the day-to-day line management of these staff members, recruitment, and inducting new starters.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
- Support the Head of Healthcare and the wider team with all operational tasks to ensure delivery of service.
- Ensure effective management of direct reports, including sickness management, performance management, annual leave request and supervision including PDRs in line with organisational policies.
- Be responsible for evaluating, organising, and overseeing the staff induction process in conjunction with line managers.
- Provide leadership and guidance to staff, ensuring that policies are adhered to.
- Work in conjunction with the Head of Healthcare implementing systems to ensure compliance with CQC regulations and standards.
- Be responsible for reporting and acting on any KPIs that require attention.
- Manage own workload ensuring deadlines are met even at short notice and prioritising workload.
- Work closely with the performance and data team highlighting any areas for improvement.
- Leading management of the clinical system, always ensuring IT security and IG compliance and responding to local IT issues. To manage all aspects of issuing smartcards. Ensure all members of the team have appropriate access rights to all IT systems.
- Deputise in the absence of the Head of Healthcare for any operational management.
- Attend/arrange meetings with our stakeholders and have a good understanding operationally.
- Guide the team to reach QOF targets.
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
- Manage and oversee/authorise the payroll system (Healthroster) Substantive/Bank and Agency staff.
- Use initiative and work unsupervised and implementing systems to improve effective ways of working for the service.
- Manage the Data Quality within the clinical system.
- Monitor and ensure that all staff undertake mandatory training as designated in the online training platform.
- Have responsibility to ensure the sites remains within budget by ensuring agency and bank shift are only utilised if clinically indicated.
- Provide oversight of external contracts for clinical service provision at HMP Guys Marsh
- Maintain and support the healthcare risk register in consultation with the Head of Healthcare.
- Ensure the clinical team are documenting and utilising supervision, and time is allocated to provide this task.
- Monitor professional registration of employees to ensure safe governance of practice.
- Ensure that systems are in place, and complied with, relating to all clinical incidents, promoting a lesson learned culture. To include, but not exclusive of medicines and other clinical risks/errors, SI reporting procedures, Datix reporting procedures, and patient complaints
- Provide specialist primary care knowledge and the requirements of delivery. Maintain a good understanding of all contracts and service specifications.
- Have an oversight of complaints, concerns, and incidents with the Head of Healthcare and as necessary, addressing any issues that arise from the investigation as appropriate.
- Embrace a mindset of continuous improvement in all services. Support organisational change to services.
- Develop and maintain own networks, within and across the organisation, to share learning and ideas.
- Support the Head of Healthcare with all aspects of Health & Safety.
IMPORTANT INFORMATION, PLEASE READ:
All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
You will need to provide:
Proof of right to work documentation
Proof of ID, needs to include 1 photographic ID
Proof of address documentation
Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.
Address History:
5 years address history will be needed.
Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.
Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.
In order to assist you in obtaining a Police Certificate, guidance can be soughtfrom:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
Job description
Job responsibilities
- Support the Head of Healthcare and the wider team with all operational tasks to ensure delivery of service.
- Ensure effective management of direct reports, including sickness management, performance management, annual leave request and supervision including PDRs in line with organisational policies.
- Be responsible for evaluating, organising, and overseeing the staff induction process in conjunction with line managers.
- Provide leadership and guidance to staff, ensuring that policies are adhered to.
- Work in conjunction with the Head of Healthcare implementing systems to ensure compliance with CQC regulations and standards.
- Be responsible for reporting and acting on any KPIs that require attention.
- Manage own workload ensuring deadlines are met even at short notice and prioritising workload.
- Work closely with the performance and data team highlighting any areas for improvement.
- Leading management of the clinical system, always ensuring IT security and IG compliance and responding to local IT issues. To manage all aspects of issuing smartcards. Ensure all members of the team have appropriate access rights to all IT systems.
- Deputise in the absence of the Head of Healthcare for any operational management.
- Attend/arrange meetings with our stakeholders and have a good understanding operationally.
- Guide the team to reach QOF targets.
- Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas.
- Manage and oversee/authorise the payroll system (Healthroster) Substantive/Bank and Agency staff.
- Use initiative and work unsupervised and implementing systems to improve effective ways of working for the service.
- Manage the Data Quality within the clinical system.
- Monitor and ensure that all staff undertake mandatory training as designated in the online training platform.
- Have responsibility to ensure the sites remains within budget by ensuring agency and bank shift are only utilised if clinically indicated.
- Provide oversight of external contracts for clinical service provision at HMP Guys Marsh
- Maintain and support the healthcare risk register in consultation with the Head of Healthcare.
- Ensure the clinical team are documenting and utilising supervision, and time is allocated to provide this task.
- Monitor professional registration of employees to ensure safe governance of practice.
- Ensure that systems are in place, and complied with, relating to all clinical incidents, promoting a lesson learned culture. To include, but not exclusive of medicines and other clinical risks/errors, SI reporting procedures, Datix reporting procedures, and patient complaints
- Provide specialist primary care knowledge and the requirements of delivery. Maintain a good understanding of all contracts and service specifications.
- Have an oversight of complaints, concerns, and incidents with the Head of Healthcare and as necessary, addressing any issues that arise from the investigation as appropriate.
- Embrace a mindset of continuous improvement in all services. Support organisational change to services.
- Develop and maintain own networks, within and across the organisation, to share learning and ideas.
- Support the Head of Healthcare with all aspects of Health & Safety.
IMPORTANT INFORMATION, PLEASE READ:
All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.
You will need to provide:
Proof of right to work documentation
Proof of ID, needs to include 1 photographic ID
Proof of address documentation
Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.
Address History:
5 years address history will be needed.
Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.
Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.
In order to assist you in obtaining a Police Certificate, guidance can be soughtfrom:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants
If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).
Person Specification
Education & Qualifications
Essential
- Degree / National Diploma or relevant equivalent experience.
- Management and administration training or equivalent experience
Experience
Essential
- Performance and KPI experience
- Clinical knowledge of primary healthcare expectations (QOF)
- Leadership and management experience
- Knowledge of SystmOne and data analysis
- Staff management and supervision.
Desirable
- Experience of working within secure prison settings
Skills
Essential
- Understands Standard/Local Operating Procedures and Organisation policies
- Communication and relationship skills
Person Specification
Education & Qualifications
Essential
- Degree / National Diploma or relevant equivalent experience.
- Management and administration training or equivalent experience
Experience
Essential
- Performance and KPI experience
- Clinical knowledge of primary healthcare expectations (QOF)
- Leadership and management experience
- Knowledge of SystmOne and data analysis
- Staff management and supervision.
Desirable
- Experience of working within secure prison settings
Skills
Essential
- Understands Standard/Local Operating Procedures and Organisation policies
- Communication and relationship skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
