Job summary
This post is for someone with experience of involvement and co-production, engagement with service users and carers, and a good understanding of the needs of Older People.
The job will involve working across the OPMH Teams in the community directorate across the three boroughs of Bromley, Bexley and Greenwich which are served by the Oxleas NHS Trust, and work with voluntary and community sector organisations. The postholder will work closely with the Trust's Involve Team and seek guidance where required.
As a key member of the OPMH Teams, you will provide comprehensive information, advice and guidance to service users, carers, and visitors to the Trust and your role will be to support all involvement and engagement initiatives through the OPMH Involvement Register. You will actively work to support increasing and embedding involvement and engagement work in OPMH.
The post holder will provide best practice guidance to services on service user/carer involvement. The post holder will work in collaboration with teams to ensure the lived experience voice is used to inform service design, development, and delivery. A substantial part of the role will include the onboarding process and ongoing training of OPMH Involve members.
Main duties of the job
- Using the recognised national standards of co-production to support the OPMH Teams in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust.
- To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors.
- To provide staff with best practice guidance on coproduction and service user/ carer involvement
- To be the first point of contact for any IR participant requiring support in contributing to OPMH involvement projects.
- To be sensitive to the potential difficulties of engagement and provide appropriate support, this will include (not limited to), providing pre and post support via phone call or e-mail as part of an involvement activity.
- To be responsible for increasing the number of participants on the OPMH Involvement register, as per the KPI's in the Involved strategy-either via networking opportunities, attending meetings and events or public events.
- Ensuring that the OPMHs training platforms are updated with all training and support information for co-production and showcasing good examples inspiring others and help to create an environment where co-production is seen as the norm.
- Using data to identify areas/teams that require additional support to bolster their involvement activity.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
- Plan, organise, coordinate, and support meetings, workshop events in relation to public, service user and carer involvement activities which include all stakeholders in user and carer involvement.
- Understanding and being able to manage potential risks with service user projects and have some knowledge around risk mitigation.
- To support the OPMH Teams in providing expert advice in relevant meetings and committees. Personal experience of using mental health services either as a service user or carer is desirable.
- Keeping up to date with current project trends in mental health through liaising with colleagues in the South London Partnership e.g. EBCD.
- To understand care pathways and have a knowledge of all community services to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activity.
- Understand statutory services, organisation and funding, current service pressures and key performance requirements.
Job description
Job responsibilities
- Plan, organise, coordinate, and support meetings, workshop events in relation to public, service user and carer involvement activities which include all stakeholders in user and carer involvement.
- Understanding and being able to manage potential risks with service user projects and have some knowledge around risk mitigation.
- To support the OPMH Teams in providing expert advice in relevant meetings and committees. Personal experience of using mental health services either as a service user or carer is desirable.
- Keeping up to date with current project trends in mental health through liaising with colleagues in the South London Partnership e.g. EBCD.
- To understand care pathways and have a knowledge of all community services to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activity.
- Understand statutory services, organisation and funding, current service pressures and key performance requirements.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent
Desirable
- Project management training
Experience
Essential
- Experience of work on service user and carer related issues
- Experience of co-facilitating and delivering training.
Desirable
- Personal experience of using mental health services or being the carer for someone who uses mental health services.
Skills
Essential
- Ability to support individuals or groups of service users or carers in presenting their views.
- Ability to provide clear advice, support, and guidance to a wide range of people including service users, carers, members of the public, senior managers, and external organisations.
Desirable
- Have knowledge of finance procedures for processing travel and involvement claim forms.
Person Specification
Qualifications
Essential
- NVQ level 3 or equivalent
Desirable
- Project management training
Experience
Essential
- Experience of work on service user and carer related issues
- Experience of co-facilitating and delivering training.
Desirable
- Personal experience of using mental health services or being the carer for someone who uses mental health services.
Skills
Essential
- Ability to support individuals or groups of service users or carers in presenting their views.
- Ability to provide clear advice, support, and guidance to a wide range of people including service users, carers, members of the public, senior managers, and external organisations.
Desirable
- Have knowledge of finance procedures for processing travel and involvement claim forms.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
