Oxleas NHS Foundation Trust

Team Administrator

Information:

This job is now closed

Job summary

To provide integrated and comprehensive administrative support to the Community Mental Health Team dealing with client enquiries and maintaining good office systems.

Main duties of the job

To provide full admin support for teams, working closely with the team and their colleagues, helping to cover admin roles and working with each other to provide smooth running of the admin team. On occasions helping other admin colleagues covering all roles and helping to cover reception during busy periods and annual leave.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

  • We're Kind
  • We're Fair
  • We Listen
  • We Care

Details

Date posted

24 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year pro rata pa inc

Contract

Permanent

Working pattern

Part-time

Reference number

277-6944770-CMH

Job locations

Carlton Parade

1-6 Carlton Parade

Orpington, Kent

BR6 0JB


Job description

Job responsibilities

  • Undertaking copy typing word processing support to the Community Mental Health Team (CMHT) for the provision of required client related reports, letters, discharge summaries etc. including legal documentation, whilst prioritising workload and meeting deadlines.

  • Dealing with incoming correspondence on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent items are brought to the attention of professional staff within the team.

  • Deal with telephone enquiries and message taking relating to the CMHT in a timely and accurate manner, ensuring relevant information is passed onto the appropriate person/team.

  • Completion or relevant CPA documentation within set standards.

  • Implementing and maintaining effective client and team filing systems ensuring client records are kept safe, confidential, up to date and accessible.

  • Processing Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.

  • Attending and participating in meetings.

  • Minuting meetings e.g. case conferences/professional meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative.

  • Undertaking administrative duties e.g. diary management, photocopying, scanning, faxing etc.

  • To be responsible for stock control and to order/make out requisitions as appropriate for stationery and other office products.

  • Using email, intranet, internet and Microsoft packages as required.

  • Accessing archived records using Win Dip software.

  • Providing cover for secretarial/admin staff as well during periods of leave and sickness.

  • On a rota basis work on the reception/switchboard at the CMHT providing a full service and acting as a first point of contact to clients and visitors.

  • Ability to deal with emotional/stressful situations in written communication, verbally or face to face.

  • Handling both routine and urgent matters using initiative and with minimal supervision.

  • Undertaking any other duties commensurate with the level of the post as required to ensure efficient and effective running of the department/section.

Job description

Job responsibilities

  • Undertaking copy typing word processing support to the Community Mental Health Team (CMHT) for the provision of required client related reports, letters, discharge summaries etc. including legal documentation, whilst prioritising workload and meeting deadlines.

  • Dealing with incoming correspondence on a daily basis, distributing and taking appropriate action as necessary, ensuring urgent items are brought to the attention of professional staff within the team.

  • Deal with telephone enquiries and message taking relating to the CMHT in a timely and accurate manner, ensuring relevant information is passed onto the appropriate person/team.

  • Completion or relevant CPA documentation within set standards.

  • Implementing and maintaining effective client and team filing systems ensuring client records are kept safe, confidential, up to date and accessible.

  • Processing Data Protection enquiries, liaising with both service users and clinicians to ensure that all necessary information is provided in an efficient and timely manner.

  • Attending and participating in meetings.

  • Minuting meetings e.g. case conferences/professional meetings as required, distributing as appropriate and taking administrative follow-up acting on own initiative.

  • Undertaking administrative duties e.g. diary management, photocopying, scanning, faxing etc.

  • To be responsible for stock control and to order/make out requisitions as appropriate for stationery and other office products.

  • Using email, intranet, internet and Microsoft packages as required.

  • Accessing archived records using Win Dip software.

  • Providing cover for secretarial/admin staff as well during periods of leave and sickness.

  • On a rota basis work on the reception/switchboard at the CMHT providing a full service and acting as a first point of contact to clients and visitors.

  • Ability to deal with emotional/stressful situations in written communication, verbally or face to face.

  • Handling both routine and urgent matters using initiative and with minimal supervision.

  • Undertaking any other duties commensurate with the level of the post as required to ensure efficient and effective running of the department/section.

Person Specification

typing compentency

Essential

  • experience/knowledge

Desirable

  • nhs experience

knowledge of working within a team

Essential

  • Experience

Desirable

  • nhs experience

Knowledge of being able to work with others

Essential

  • interview discussion

Desirable

  • NHS experience
Person Specification

typing compentency

Essential

  • experience/knowledge

Desirable

  • nhs experience

knowledge of working within a team

Essential

  • Experience

Desirable

  • nhs experience

Knowledge of being able to work with others

Essential

  • interview discussion

Desirable

  • NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Carlton Parade

1-6 Carlton Parade

Orpington, Kent

BR6 0JB


Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Oxleas NHS Foundation Trust

Address

Carlton Parade

1-6 Carlton Parade

Orpington, Kent

BR6 0JB


Employer's website

http://oxleas.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Admin Manager

Stevie Cole

stevie.cole1@nhs.net

01689892345

Details

Date posted

24 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£28,622 to £30,225 a year pro rata pa inc

Contract

Permanent

Working pattern

Part-time

Reference number

277-6944770-CMH

Job locations

Carlton Parade

1-6 Carlton Parade

Orpington, Kent

BR6 0JB


Supporting documents

Privacy notice

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