Job summary
Senior Business Intelligence Analyst, Band 7 Permanent - full time - 37.5 hours per week
An opportunity has arisen to work within Adult Acute & Crisis Mental Health management team as a Senior Business Intelligence Analyst. This role is a key part of the business office team and supports the Directorate Management Team and Business & Performance Lead in the delivery of all aspects of the core business of the directorate. The role has a high focus on delivering performance data to enable the monitoring and reporting on key local and Trust indicators and has responsibility for the line management of staff within the Business Office. The role will require you to utilise a range of management information, tools and techniques to support and improve the business planning process and to meet strategic and service priorities. We strongly believe that communicating with clinical teams is key, and as such you will be an excellent verbal and written communicator and keen to work with teams face to face to support service improvement. You will require excellent excel skills, and will be able to prepare, interpret and present performance information accurately and clearly.
Main duties of the job
- To utilise a range of management information, tools and techniques to support/improve the business planning process and to meet strategic and service priorities.
- To monitor and report on key local and Trust-wide performance indicators.
- To support with service improvements within the A&C MH directorate and support the Business and Service Improvement Manager on Directorate & Trust-wide initiatives.
- Lead in the regular undertaking of detailed and complex data & information work-streams including production of regular and ad-hoc reports, audits and surveys and establishing new work-streams, where required to address data quality and performance activity issues.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
The post holder will:
- Provide accurate analysis of efficiency and productivity for regular and ad-hoc reports. This involves generating, manipulating and formulating data into clear, concise reports which are adjusted to the needs of the recipients from highly complex to simple reports.
- Investigate and analyse highly complex data with multiple sensitive outcomes to present new ways to improve performance, efficiency and productivity such as managing and reducing waiting times, reducing unplanned emergency admissions, cash efficiency release savings, etc.
- Design and update complex information reports and dashboards for metrics and KPIs for services across the Acute & Crisis Directorate. This includes setting up reporting mechanisms to capture the relevant data as required.
- Oversee and carry out business and data analysis of complex business problems within the Directorate and provide technical advice as to potential solutions for clinical and non-clinical teams.
- Undertake expert business data analysis of the Directorate performance and improvement using recognized demand and capacity modelling tools, frameworks, methods and techniques.
- Set up an effective system for the Business and Performance Office that controls the maintenance, development and implementation of standard operation procedures (SOPs) for data validation and analysis. This includes aligning the SOPS to the existing performance reporting processes and procedures from Informatics, Finance, Quality and Workforce.
- Implement systems for the continuous review of the data to ensure the Directorate maximizes all of their opportunities to improve productivity, efficiency and quality of its services.
- Implement systems for services to adopt and embed accuracy standards for automated and manual data entry, including setting guidelines and reporting templates as required.
- Identify opportunities to improve efficiency and innovation and provide input to the business improvement across the Directorate. This includes the development and implementation of new and innovative ways of working according to the Trusts and national programmes for the Directorate services.
- Ensures that business analysis and reports meet agreed service levels and specifications, legislative, regulatory compliance requirements, and that appropriate action is taken to resolve any anomalies found within the reports produced.
- Ensure that all reports produced meet agreed quality control and are delivered within scheduled timetable and deadlines. This includes routine, regular, ad-hoc and/or new reporting requests.
- Oversees the delivery of routine and ad-hoc office business tasks as per relevant deadlines. This includes supporting and aligning the team efforts to meet existing and new business needs, and be the point of escalation for all data queries so that these are dealt with promptly and efficiently.
- Provide business analysis for demand and capacity to on-going and new services and projects for the Directorate. This includes assessing existing capacity to develop operational plans and forecasts based on future plans for demand.
- Apply business analysis to the development, execution and improvement of action plans by providing advice and guidance to the Information Analysts and service managers in the application of information and best practices to improve efficiency and innovation.
- Support identification and management of risks, and liaises with the team for the relevant update and compliance for the updating of the Directorate risk register.
- Provides relevant data for business cases to ensure that these meet benefits criteria, are financially viable and have sound management case.
- As directed by line manager run/participate in projects according to project scope. This includes producing required project data and analysis to support project plans and documentation.
- Stay current with services needs for data analysis and presentation; using formal and informal written and verbal communication methods (PowerPoint presentations, executive updates, task lists, etc.) to communicate updates and findings of analysis as required
- Provide instructions and guidance for the handling of sensitive information relating to staff and patient data, including security (compliance with GDPR and UK Data Protection) and backup strategies.
- Work closely with the other Trust Business Offices and Data Services to gain in-depth understanding of potential opportunities for joint working and cross-fertilisation.
- Set up a training programme for the team and relevant colleagues across the directorate to make the best use of information systems and IFOX applications. This includes training delivery as required.
- Work on own initiative within professional guidelines to achieve agreed objectives.Take a proactive approach to developing own skills and experience and that of others.
- Execution of other duties appropriate to the skills and experience of the post holder as identified by the manager
Job description
Job responsibilities
The post holder will:
- Provide accurate analysis of efficiency and productivity for regular and ad-hoc reports. This involves generating, manipulating and formulating data into clear, concise reports which are adjusted to the needs of the recipients from highly complex to simple reports.
- Investigate and analyse highly complex data with multiple sensitive outcomes to present new ways to improve performance, efficiency and productivity such as managing and reducing waiting times, reducing unplanned emergency admissions, cash efficiency release savings, etc.
- Design and update complex information reports and dashboards for metrics and KPIs for services across the Acute & Crisis Directorate. This includes setting up reporting mechanisms to capture the relevant data as required.
- Oversee and carry out business and data analysis of complex business problems within the Directorate and provide technical advice as to potential solutions for clinical and non-clinical teams.
- Undertake expert business data analysis of the Directorate performance and improvement using recognized demand and capacity modelling tools, frameworks, methods and techniques.
- Set up an effective system for the Business and Performance Office that controls the maintenance, development and implementation of standard operation procedures (SOPs) for data validation and analysis. This includes aligning the SOPS to the existing performance reporting processes and procedures from Informatics, Finance, Quality and Workforce.
- Implement systems for the continuous review of the data to ensure the Directorate maximizes all of their opportunities to improve productivity, efficiency and quality of its services.
- Implement systems for services to adopt and embed accuracy standards for automated and manual data entry, including setting guidelines and reporting templates as required.
- Identify opportunities to improve efficiency and innovation and provide input to the business improvement across the Directorate. This includes the development and implementation of new and innovative ways of working according to the Trusts and national programmes for the Directorate services.
- Ensures that business analysis and reports meet agreed service levels and specifications, legislative, regulatory compliance requirements, and that appropriate action is taken to resolve any anomalies found within the reports produced.
- Ensure that all reports produced meet agreed quality control and are delivered within scheduled timetable and deadlines. This includes routine, regular, ad-hoc and/or new reporting requests.
- Oversees the delivery of routine and ad-hoc office business tasks as per relevant deadlines. This includes supporting and aligning the team efforts to meet existing and new business needs, and be the point of escalation for all data queries so that these are dealt with promptly and efficiently.
- Provide business analysis for demand and capacity to on-going and new services and projects for the Directorate. This includes assessing existing capacity to develop operational plans and forecasts based on future plans for demand.
- Apply business analysis to the development, execution and improvement of action plans by providing advice and guidance to the Information Analysts and service managers in the application of information and best practices to improve efficiency and innovation.
- Support identification and management of risks, and liaises with the team for the relevant update and compliance for the updating of the Directorate risk register.
- Provides relevant data for business cases to ensure that these meet benefits criteria, are financially viable and have sound management case.
- As directed by line manager run/participate in projects according to project scope. This includes producing required project data and analysis to support project plans and documentation.
- Stay current with services needs for data analysis and presentation; using formal and informal written and verbal communication methods (PowerPoint presentations, executive updates, task lists, etc.) to communicate updates and findings of analysis as required
- Provide instructions and guidance for the handling of sensitive information relating to staff and patient data, including security (compliance with GDPR and UK Data Protection) and backup strategies.
- Work closely with the other Trust Business Offices and Data Services to gain in-depth understanding of potential opportunities for joint working and cross-fertilisation.
- Set up a training programme for the team and relevant colleagues across the directorate to make the best use of information systems and IFOX applications. This includes training delivery as required.
- Work on own initiative within professional guidelines to achieve agreed objectives.Take a proactive approach to developing own skills and experience and that of others.
- Execution of other duties appropriate to the skills and experience of the post holder as identified by the manager
Person Specification
Relevant Experience
Essential
- NHS Experience within a similar role
- Foundation PRINCE2 certified or equivalent
Desirable
- Acute & Crisis Mental Health Experience
Analyst/Performane Experience
Essential
- Ability to design and write complex analytics report using Microsoft Excel developer tools, Microsoft Power BI, and other report analytic tools
- Advanced data analysis and preparation of data presentation. Able to analyse, interpret, present and communicate complex information clearly using tables, graphs and text
Desirable
- Knowledge of NHS data standards, the NHS data model and the data dictionary
Management/Leadership Experience
Essential
- Experience of Line Management
- Experience of working with operational staff in relation to performance and quality management.
Desirable
- Management within a Business & Performance Environment
Excel and MS office competency
Essential
- Intermediate + skills in Excel & other Microsoft Packages demonstrated
- Able to analyse and present data to a variety of audiences
Person Specification
Relevant Experience
Essential
- NHS Experience within a similar role
- Foundation PRINCE2 certified or equivalent
Desirable
- Acute & Crisis Mental Health Experience
Analyst/Performane Experience
Essential
- Ability to design and write complex analytics report using Microsoft Excel developer tools, Microsoft Power BI, and other report analytic tools
- Advanced data analysis and preparation of data presentation. Able to analyse, interpret, present and communicate complex information clearly using tables, graphs and text
Desirable
- Knowledge of NHS data standards, the NHS data model and the data dictionary
Management/Leadership Experience
Essential
- Experience of Line Management
- Experience of working with operational staff in relation to performance and quality management.
Desirable
- Management within a Business & Performance Environment
Excel and MS office competency
Essential
- Intermediate + skills in Excel & other Microsoft Packages demonstrated
- Able to analyse and present data to a variety of audiences
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
