Job summary
Senior Support Worker - Compassionate Care Caller, Band 3 Fixed Term/Internal Secondment - Full Time 22.5hrs a week (Monday - Friday)
We are looking for a Senior Support Worker - Compassionate Care Caller. The post holder will work as a member of the Greenwich Mental Health Liaison Team (MHLT) providing compassionate care follow up calls to those who have attended the Emergency Department (ED) presenting with self-harm.
The post holder will need to be engaging, motivating and positive and use these skills to support patients to participate in conversation and identify suitable safety plans and approaches. The post holder will use open, supportive conversation to understand the presenting situation, identify coping strategies and explore the patient's strengths, values, hopes and goals.
The post hold will work within the appropriate Code of Conduct for non-regulated nursing staff.
Senior Healthcare Support Workers may go on to progress to become a Nursing Associate or Assistant Practitioner once they have completed the necessary training and demonstrated the necessary competencies.
Main duties of the job
Main duties of the job:
To carry out compassionate care follow up calls to those who present to ED following self-harm.
To demonstrate an empathic understanding of mental health problems and issues.
To contribute to the assessment, planning, implementation, and evaluation of care.
To carry out additional assigned tasks identified for patients in the crisis care plan in consultation with senior members of the MHLT.
To identify and provide the necessary support/advice to clients on practical strategies for managing self-harm.
To work with patients to develop a personalised safety plan.
To be able to concentrate for the duration of telephone calls, ensuring due attention is paid to the patient and content of conversation.
To undertake any other duties that are commensurate with the band and nature of the post.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Detailed job description and main responsibilities:
Clinical
To develop compassionate calls to patients who present to ED following self-harm
To develop compassionate calls to patients who present to ED following self-harm.
To use skills to engage patient during the telephone call to understand the situation, explore coping strategies and ensure safety plans are in place.
To demonstrate a basic understanding of the causes of aggression, and to utilise skills in the prevention, de-escalation and management of violence and aggression.
To respond to the needs of people sensitively with regard to their age, race, culture, gender, religion, sexuality, and disability.
To demonstrate knowledge of the term professional boundaries and apply this to working with patients, carers, and significant others.
To ensure that all incidents & complaints are reported to the team manager in accordance to trust policy.
To respond to the needs of people in an honest, non-judgemental, and open manner, which respects the right of individuals and groups.
To initiate and maintain therapeutic relationships rapidly with patients in mental health crisis.
To support patients in identifying issues that may have led to the crisis and to facilitate resolution under the supervision of a qualified member of staff.
To actively seek to develop own skills and knowledge in relation to crisis resolution.
To recognise scope of own abilities and responsibilities and practice within them, referring matters to and seeking advice from senior trained team members as appropriate.
To participate in social, recreational, therapeutic and diversional activities with patients and carers.
To record all contacts with clients in case notes.
To have a knowledge of risk management and to utilise tools in accordance with Trust policy.
To be aware of and work to the principles of the Mental Health Act (1983).
To promote user and (where appropriate) carer involvement in all aspects of care.
To ensure the confidentiality and safe keeping of clients records and matters relating to the Trust.
To respect the customs, individuality, values, and spiritual beliefs of the clients.
To preserve the dignity and self-respect of clients at all times.
To ensure effective communication with clients, relatives, carers, visitors, staff and others.
To give and receive clear messages by telephone or personal contact.
To attend staff and other meetings as requested.
To participate in the induction of new staff to the unit.
To enter client and service activity data on to electronic systems as directed to do so
Job description
Job responsibilities
Detailed job description and main responsibilities:
Clinical
To develop compassionate calls to patients who present to ED following self-harm
To develop compassionate calls to patients who present to ED following self-harm.
To use skills to engage patient during the telephone call to understand the situation, explore coping strategies and ensure safety plans are in place.
To demonstrate a basic understanding of the causes of aggression, and to utilise skills in the prevention, de-escalation and management of violence and aggression.
To respond to the needs of people sensitively with regard to their age, race, culture, gender, religion, sexuality, and disability.
To demonstrate knowledge of the term professional boundaries and apply this to working with patients, carers, and significant others.
To ensure that all incidents & complaints are reported to the team manager in accordance to trust policy.
To respond to the needs of people in an honest, non-judgemental, and open manner, which respects the right of individuals and groups.
To initiate and maintain therapeutic relationships rapidly with patients in mental health crisis.
To support patients in identifying issues that may have led to the crisis and to facilitate resolution under the supervision of a qualified member of staff.
To actively seek to develop own skills and knowledge in relation to crisis resolution.
To recognise scope of own abilities and responsibilities and practice within them, referring matters to and seeking advice from senior trained team members as appropriate.
To participate in social, recreational, therapeutic and diversional activities with patients and carers.
To record all contacts with clients in case notes.
To have a knowledge of risk management and to utilise tools in accordance with Trust policy.
To be aware of and work to the principles of the Mental Health Act (1983).
To promote user and (where appropriate) carer involvement in all aspects of care.
To ensure the confidentiality and safe keeping of clients records and matters relating to the Trust.
To respect the customs, individuality, values, and spiritual beliefs of the clients.
To preserve the dignity and self-respect of clients at all times.
To ensure effective communication with clients, relatives, carers, visitors, staff and others.
To give and receive clear messages by telephone or personal contact.
To attend staff and other meetings as requested.
To participate in the induction of new staff to the unit.
To enter client and service activity data on to electronic systems as directed to do so
Person Specification
Essential Criteria
Essential
- Experience with working with people, patients, carers and multidisciplinary team.
- Minimum 1 year experience working in an acute and crisis setting
- To have knowledge of risk assessment and management tools within crisis services
- Knowledge of mental health problems
- Demonstrate ability to determine level of risk to self, service users and others
Experience working with people, patients and carers and MDT
Essential
- To have knowledge of risk assessment and risk management
Esseential
Essential
- Should have experience of working with MH clients at Band 2
Essential
Essential
- Should have Band 2 work experience in mental health
Person Specification
Essential Criteria
Essential
- Experience with working with people, patients, carers and multidisciplinary team.
- Minimum 1 year experience working in an acute and crisis setting
- To have knowledge of risk assessment and management tools within crisis services
- Knowledge of mental health problems
- Demonstrate ability to determine level of risk to self, service users and others
Experience working with people, patients and carers and MDT
Essential
- To have knowledge of risk assessment and risk management
Esseential
Essential
- Should have experience of working with MH clients at Band 2
Essential
Essential
- Should have Band 2 work experience in mental health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
