Job summary
Band 6 Triage Nurse
Permanent - Full Time: 37.5 hours per week / Mixed Shift Pattern
Single Point of Access - Greenwich
We are seeking to appoint a committed, highly motivated, enthusiastic, and skilled Band 6 Triage nurse to join our dynamic, integrated multi- disciplinary Rapid Response Team.
In this exciting role you will be an integral part of the team, you will workas part of a multidisciplinary team, the Single Point of Access Triage Nurse will provide the clinical triage of referrals and visit requests where needed to identify the clinical need and urgency in order to provide a recommended timeframe for interventions, allocating them to the most appropriate service or services to meet those needs and providing advice and signposting as required.
The team are based at Goldie Leigh, Abbey Wood and operates 7 days a week, on an 8am-6pm basis.
Candidates are welcome to visit the service
Main duties of the job
- Provide person-centred telephone triage of referrals and visit requests.
- Identify when additional clinical input is required and refer onto the appropriate specialist if deemed necessary.
- Signpost or facilitate referrals to other services and partners in the community.
- To maintain patient records in accordance with local and national information governance requirements.
- Utilise specialist assessment tools and resources.
- Identify and report issues surrounding safeguarding adults with their line manager, complying with the organisation's framework.
- Responsibility for being aware of and complying with local and national policies and professional advisory documents.
- Contribute to research and quality improvement initiatives within SPA and the wider organisation
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes. We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people. Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Overview of the Post
Working as part of a multidisciplinary team, the Single Point of Access Triage Nurse will provide the clinical triage of referrals and visit requests where needed to identify the clinical need and urgency in order to provide a recommended timeframe for interventions, allocating them to the most appropriate service or services to meet those needs and providing advice and signposting as required.
Key Task and Responsibilities - Provide person-centred telephone triage of referrals and visit requests.
- Identify when additional clinical input is required and refer onto the appropriate specialist if deemed necessary.
- Signpost or facilitate referrals to other services and partners in the community.
- To maintain patient records in accordance with local and national information governance requirements.
- Utilise specialist assessment tools and resources.
- Identify and report issues surrounding safeguarding adults with their line manager, complying with the organisations framework.
- Responsibility for being aware of and complying with local and national policies and professional advisory documents.
- Contribute to research and quality improvement initiatives within SPA and the wider organisation.
- Maintain accurate and contemporaneous records involving performance management and present data to appropriate forums as requested.
- To collaborate and liaise with patients, carers, family, hospital and other professional staff in identifying appropriate support plan.
- Takes a lead role in working collaboratively with client/carers and relevant stakeholders i.e., GPs, secondary care, commissioners, adult community care and voluntary agencies.
- Provides professional or clinical supervision and may deputise for more senior managers within own sphere of competence.
- Takes a proactive problem-solving approach, considers options and makes
- Undertake responsibility as the SPA Clinical Coordinator where rostered to lead a shift in prioritising the workload by using appropriate time management and delegation of tasks.
- Acts as an advocate for patients/clients, the team, own profession.
Management responsibilities To have knowledge and understanding of the safeguarding adults agenda. To support with the monitoring of Safeguarding activity within Adult Community Services. To undertake and support safeguarding investigations to identify safeguarding status
- Maintain efficient day-to-day running of the service.
- Coordinate staff activity to meet demands of service.
- To contribute to the development and setting of standards and priorities, promoting quality management standards and the effective implementation and monitoring of standards, policies and procedures.
- Ensure the clinical effectiveness of the nursing team and can set standards and ensure the quality of care through audit and benchmarking.
- To work with the Single Point of Access Manager in supporting the Trust and Strategic Health Authorities to ensure that plans are improving access and services across the board for patients.
- To comply with all Oxleas NHS Foundation Trust Policies and Procedures, the Health and Safety at Work Act and local fire procedures and ensure that team members are aware of the responsibilities.
- To attend meetings as required, staff meetings, multi-disciplinary meetings and Royal Borough of Greenwich meetings.
- Flexibly plan and organise own time.
- Provide statistical information as required in a timely manner ensuring other team members are providing statistics as required.
- Be flexible in the undertaking of any other duties as requested by line managers to meet the changing needs of the service.
- Maintain high level of efficiency and effectiveness in work area to utilise resources to the full and report defects in equipment in a timely manner.
- Ensure risk is managed for self, clients, colleagues and the work environment.
- Ensure new team members are adequately introduced to the team during induction and providing peer support.
Leadership - Demonstrates and utilises a variety of leadership and influencing skills.
- To ensure that all accidents and complaints are reported to the Single Point of Access Manager immediately and that appropriate action is taken by those concerned.
- To ensure Nursing Staff access Clinical Supervision as recommended.
- To have awareness of appropriate Oxleas NHS Foundation Trust Policies.
- Be responsible for any organisational tasks related to the post.
- Work in partnership to influence and shape service delivery and policy development.
- To provide a strong lead for all staff balancing and prioritising the competing demands between the acute and community settings.
- The ability to establish productive working relationships that promote partnership and multi-disciplinary team working.
- To have the skills to motivate staff who may be working in a difficult environment under pressure whilst also ensuring that Oxleas NHS Foundation Trust policies and procedures are implemented consistently and to an appropriate standard.
Clinical - Able to delegate appropriately, ensuring that staff are competent to undertake and perform the delegated duties and tasks.
- To keep abreast of new developments and approaches related to the assessment and management of Intermediate Care patients.
- In the absence of the evidence, is able to demonstrate the application of a best practice approach to practice development and the development of standards and guidelines for practice.
- Able to offer specialist professional advice and guidance and liaise with/refer to others appropriately acting as a resource to others when required.
- Acts independently within organisational and professional guidelines to meet patient needs, making independent complex decisions based on accurate analysis of evidence.
- Works in accordance with the NMC code of professional practice.
- Can advise others in relations to their level of competence and provides opportunities to achieve new levels of competence as necessary.
- Works in partnership to adopt new and innovative ways of promoting healthy living, developing life skills, preventing ill health and tackling inequality.
Research - Demonstrate the ability to critically evaluate current research and apply it to practice
- Broaden research and development skills through participation in local audit and research projects
Communication - Possess excellent communication and interpersonal skills to enable effective working at all levels, across Greenwich Community Health Services and partnership organisations.
- Maintains accurate records in accordance with the Trust/Professional guidelines and understands the limits of confidentiality and the principles of the Data Protection and Freedom of Information Acts.
- Communicate relevant medical/social information, assessment details, advice and recommendations across agencies following local and professional guidelines for sharing information and consent. This would include Consultants, GPs, Social Services, other health care professionals and voluntary agencies
- Work in a co-ordinated, multi-disciplinary manner, communicating effectively with other team members and the wider clinical network involved in client care
- Convey complex and sensitive information relating to clients using skill in situations where there may be barriers to communication i.e. use of interpreters, receptive/cognitive pathologies or excess noise
- Be able to adapt complicated and sensitive information into a simplified form to clients who may be seriously ill or have complex or long-term conditions
- Clearly convey complex information to small and large groups during training and education sessions
- Promote an awareness of the nurse role within the team, negotiating priorities where appropriate
Job description
Job responsibilities
Overview of the Post
Working as part of a multidisciplinary team, the Single Point of Access Triage Nurse will provide the clinical triage of referrals and visit requests where needed to identify the clinical need and urgency in order to provide a recommended timeframe for interventions, allocating them to the most appropriate service or services to meet those needs and providing advice and signposting as required.
Key Task and Responsibilities - Provide person-centred telephone triage of referrals and visit requests.
- Identify when additional clinical input is required and refer onto the appropriate specialist if deemed necessary.
- Signpost or facilitate referrals to other services and partners in the community.
- To maintain patient records in accordance with local and national information governance requirements.
- Utilise specialist assessment tools and resources.
- Identify and report issues surrounding safeguarding adults with their line manager, complying with the organisations framework.
- Responsibility for being aware of and complying with local and national policies and professional advisory documents.
- Contribute to research and quality improvement initiatives within SPA and the wider organisation.
- Maintain accurate and contemporaneous records involving performance management and present data to appropriate forums as requested.
- To collaborate and liaise with patients, carers, family, hospital and other professional staff in identifying appropriate support plan.
- Takes a lead role in working collaboratively with client/carers and relevant stakeholders i.e., GPs, secondary care, commissioners, adult community care and voluntary agencies.
- Provides professional or clinical supervision and may deputise for more senior managers within own sphere of competence.
- Takes a proactive problem-solving approach, considers options and makes
- Undertake responsibility as the SPA Clinical Coordinator where rostered to lead a shift in prioritising the workload by using appropriate time management and delegation of tasks.
- Acts as an advocate for patients/clients, the team, own profession.
Management responsibilities To have knowledge and understanding of the safeguarding adults agenda. To support with the monitoring of Safeguarding activity within Adult Community Services. To undertake and support safeguarding investigations to identify safeguarding status
- Maintain efficient day-to-day running of the service.
- Coordinate staff activity to meet demands of service.
- To contribute to the development and setting of standards and priorities, promoting quality management standards and the effective implementation and monitoring of standards, policies and procedures.
- Ensure the clinical effectiveness of the nursing team and can set standards and ensure the quality of care through audit and benchmarking.
- To work with the Single Point of Access Manager in supporting the Trust and Strategic Health Authorities to ensure that plans are improving access and services across the board for patients.
- To comply with all Oxleas NHS Foundation Trust Policies and Procedures, the Health and Safety at Work Act and local fire procedures and ensure that team members are aware of the responsibilities.
- To attend meetings as required, staff meetings, multi-disciplinary meetings and Royal Borough of Greenwich meetings.
- Flexibly plan and organise own time.
- Provide statistical information as required in a timely manner ensuring other team members are providing statistics as required.
- Be flexible in the undertaking of any other duties as requested by line managers to meet the changing needs of the service.
- Maintain high level of efficiency and effectiveness in work area to utilise resources to the full and report defects in equipment in a timely manner.
- Ensure risk is managed for self, clients, colleagues and the work environment.
- Ensure new team members are adequately introduced to the team during induction and providing peer support.
Leadership - Demonstrates and utilises a variety of leadership and influencing skills.
- To ensure that all accidents and complaints are reported to the Single Point of Access Manager immediately and that appropriate action is taken by those concerned.
- To ensure Nursing Staff access Clinical Supervision as recommended.
- To have awareness of appropriate Oxleas NHS Foundation Trust Policies.
- Be responsible for any organisational tasks related to the post.
- Work in partnership to influence and shape service delivery and policy development.
- To provide a strong lead for all staff balancing and prioritising the competing demands between the acute and community settings.
- The ability to establish productive working relationships that promote partnership and multi-disciplinary team working.
- To have the skills to motivate staff who may be working in a difficult environment under pressure whilst also ensuring that Oxleas NHS Foundation Trust policies and procedures are implemented consistently and to an appropriate standard.
Clinical - Able to delegate appropriately, ensuring that staff are competent to undertake and perform the delegated duties and tasks.
- To keep abreast of new developments and approaches related to the assessment and management of Intermediate Care patients.
- In the absence of the evidence, is able to demonstrate the application of a best practice approach to practice development and the development of standards and guidelines for practice.
- Able to offer specialist professional advice and guidance and liaise with/refer to others appropriately acting as a resource to others when required.
- Acts independently within organisational and professional guidelines to meet patient needs, making independent complex decisions based on accurate analysis of evidence.
- Works in accordance with the NMC code of professional practice.
- Can advise others in relations to their level of competence and provides opportunities to achieve new levels of competence as necessary.
- Works in partnership to adopt new and innovative ways of promoting healthy living, developing life skills, preventing ill health and tackling inequality.
Research - Demonstrate the ability to critically evaluate current research and apply it to practice
- Broaden research and development skills through participation in local audit and research projects
Communication - Possess excellent communication and interpersonal skills to enable effective working at all levels, across Greenwich Community Health Services and partnership organisations.
- Maintains accurate records in accordance with the Trust/Professional guidelines and understands the limits of confidentiality and the principles of the Data Protection and Freedom of Information Acts.
- Communicate relevant medical/social information, assessment details, advice and recommendations across agencies following local and professional guidelines for sharing information and consent. This would include Consultants, GPs, Social Services, other health care professionals and voluntary agencies
- Work in a co-ordinated, multi-disciplinary manner, communicating effectively with other team members and the wider clinical network involved in client care
- Convey complex and sensitive information relating to clients using skill in situations where there may be barriers to communication i.e. use of interpreters, receptive/cognitive pathologies or excess noise
- Be able to adapt complicated and sensitive information into a simplified form to clients who may be seriously ill or have complex or long-term conditions
- Clearly convey complex information to small and large groups during training and education sessions
- Promote an awareness of the nurse role within the team, negotiating priorities where appropriate
Person Specification
Community Exerience
Essential
- Three years post registration experience / working in the community
Desirable
- NMP Qualification V300
- Community Practitioner Prescribing V160
Multidisciplinary experience
Essential
- Experience of multidisciplinary working
Qualifications
Essential
- Registered Adult Nurse
- Enhanced Clinical Assessment Skills
- Mentorship or Equivalent
- Intravenous Additive Qualification
- Long Term Conditions Management or equivalent
Desirable
- Cannulation Skills
- Community Specialist Practitioner
Person Specification
Community Exerience
Essential
- Three years post registration experience / working in the community
Desirable
- NMP Qualification V300
- Community Practitioner Prescribing V160
Multidisciplinary experience
Essential
- Experience of multidisciplinary working
Qualifications
Essential
- Registered Adult Nurse
- Enhanced Clinical Assessment Skills
- Mentorship or Equivalent
- Intravenous Additive Qualification
- Long Term Conditions Management or equivalent
Desirable
- Cannulation Skills
- Community Specialist Practitioner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
