Job summary
Overview of the Post
An exciting opportunity has arisen to work as a Lived Experience Practitioner in a newly developing Complex and Emotional Needs Service covering three London Boroughs - Bromley, Bexley and Greenwich . This service will be for those experiencing difficulties with emotional instability and relationships who need to be supported by a tier 3 service.
The purpose of this post is to work as part of an integrated team with Oxleas NHS Foundation Trust working with Complex Emotional Needs (CEN) clients and their carers. This role entails providing a coordinated approach within a multi-disciplinary team delivering individual and group-based interventions under Stepped Care. You will be expected to have significant experience of working with adults with mental health needs in the community and it would be desirable if you have experience of working with complex and emotional needs. Experience of working with individuals who have experienced trauma and clients with a diagnosis of personality disorder is essential.
The post holder will work from a basis of personal lived experience of having and recovering from mental health difficulties. The post holder will support CEN clients in their recovery, enable effective self-management, support personal development, and promote social inclusion.
Main duties of the job
Key Task and Responsibilities
Working from a basis of personal lived experience expertise, the post holder will:
- Have a case load of clients and assist in the development of co-produced CEN clients care plans.
- Provide 1:1 support to clients to attend appointments (e.g. GP), or community activities.
- Work to care plans agreed by CEN clients and clinical staff using a level of autonomy in relation to the sharing of lived experience appropriate to the task.
- Assist in the induction process of CEN Clients and carers to Oxleas services if required.
- Share experiential knowledge of using well-being and condition self-management skills to support clinical recovery with CEN clients .
- Support the personal development of service users by using goal setting by using tools like WRAP/ Recovery STAR and person-centred approaches to enable CEN clients to pursue life ambitions and support.
- To facilitate the delivery of short term LXP interventions alongside MDT (Multi-Discipline Team ).
- Promote social inclusion amongst CEN clients by providing information and support in accessing and engaging with mainstream organisations.
- Provide information to clients on service user involvement and volunteering opportunities and assist in accessing them.
- Work in a way that promotes a service culture sensitive to client and carer' needs, differences, difficulties; and that reflects the principles of mutually respectful relationships, engagement, recovery, and hope.
About us
Oxleas - About Us
Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Other responsibilities - Be IT literate.
- Have successfully completed the Oxleas Lived Experience Practitioner pre-appointment training or other Peer support training. Successful applicant will be required to complete Oxleas LXP Training once in post as mandatory requirement for Oxleas LXP Posts.
- Be aware that this role can be personally stressful and involves hearing stories from CEN clients that may be disturbing and emotionally demanding; and have established effective self-management and coping techniques.
- Have completed a Wellness Recovery Action Plan (WRAP) within their pre-appointment training if necessary .
- Where applicable, have completed a Reasonable Adjustments Plan or willingness to complete this with their team manager once in post.
Management responsibilities
Working from a basis of personal lived experience expertise, the post holder will:
- Work collaboratively with staff to deliver aspects of CEN care plans.
- Report back to people involved in CEN care plan.
- Work to manage own caseload effectively, exercising good personal time management, punctuality, and consistent reliable attendance.
- Be aware of ones own level of responsibility and stress and use supervision to determine appropriate levels and manage these accordingly. Discuss any burdens, responsibilities and stresses that might arise during the course of working during regular supervision.
- Assist managers in creating ones own reasonable adjustments plan where required.
- Develop your own Healthy Work Plan (Wellness Recovery Action Plan)
Research
Working from a basis of personal lived experience expertise, the post holder will:
- Where applicable assist in data collection for evaluation and quality enhancement projects.
Communication
Working from a basis of personal lived experience expertise, the post holder will:
- Establish appropriate relationships within professional boundaries, using appropriate and mutually understood language.
- Use accessible and non-discriminatory language in all areas of your work.
- Champion and model the use of recovery-oriented language and practice.
- Demonstrate good active listening skills.
- Demonstrate effective written and communication skills within the organisation and external to the organisation.
- Attend CEN clinical team meetings to promote the use of lived experience as a legitimate knowledge-based set of recovery tools.
- Keep a record of your observations and feedback regarding the CEN client and carers being worked with ensuring up-to date electronic and written records are maintained in accordance with Oxleas standards of practice.
Job description
Job responsibilities
Other responsibilities - Be IT literate.
- Have successfully completed the Oxleas Lived Experience Practitioner pre-appointment training or other Peer support training. Successful applicant will be required to complete Oxleas LXP Training once in post as mandatory requirement for Oxleas LXP Posts.
- Be aware that this role can be personally stressful and involves hearing stories from CEN clients that may be disturbing and emotionally demanding; and have established effective self-management and coping techniques.
- Have completed a Wellness Recovery Action Plan (WRAP) within their pre-appointment training if necessary .
- Where applicable, have completed a Reasonable Adjustments Plan or willingness to complete this with their team manager once in post.
Management responsibilities
Working from a basis of personal lived experience expertise, the post holder will:
- Work collaboratively with staff to deliver aspects of CEN care plans.
- Report back to people involved in CEN care plan.
- Work to manage own caseload effectively, exercising good personal time management, punctuality, and consistent reliable attendance.
- Be aware of ones own level of responsibility and stress and use supervision to determine appropriate levels and manage these accordingly. Discuss any burdens, responsibilities and stresses that might arise during the course of working during regular supervision.
- Assist managers in creating ones own reasonable adjustments plan where required.
- Develop your own Healthy Work Plan (Wellness Recovery Action Plan)
Research
Working from a basis of personal lived experience expertise, the post holder will:
- Where applicable assist in data collection for evaluation and quality enhancement projects.
Communication
Working from a basis of personal lived experience expertise, the post holder will:
- Establish appropriate relationships within professional boundaries, using appropriate and mutually understood language.
- Use accessible and non-discriminatory language in all areas of your work.
- Champion and model the use of recovery-oriented language and practice.
- Demonstrate good active listening skills.
- Demonstrate effective written and communication skills within the organisation and external to the organisation.
- Attend CEN clinical team meetings to promote the use of lived experience as a legitimate knowledge-based set of recovery tools.
- Keep a record of your observations and feedback regarding the CEN client and carers being worked with ensuring up-to date electronic and written records are maintained in accordance with Oxleas standards of practice.
Person Specification
Education/Qualifications
Essential
- oPeer Worker Experience paid or voluntary
- oPrevious experience of working in a helping setting/role with people with CEN mental health difficulties.
- oLived experience of mental health difficulties
- oWide range of life experiences to bring an enabling and positive view of opportunities for others
- oComputer literate including MS office and email
- oGood personal organisational skills
- oRelevant lived experience of using secondary care services for a significant period (at least a year)
Desirable
- o Successfully passed the Oxleas Lived Experience Practitioner or Peer Support Training
Person Specification
Education/Qualifications
Essential
- oPeer Worker Experience paid or voluntary
- oPrevious experience of working in a helping setting/role with people with CEN mental health difficulties.
- oLived experience of mental health difficulties
- oWide range of life experiences to bring an enabling and positive view of opportunities for others
- oComputer literate including MS office and email
- oGood personal organisational skills
- oRelevant lived experience of using secondary care services for a significant period (at least a year)
Desirable
- o Successfully passed the Oxleas Lived Experience Practitioner or Peer Support Training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
