Job summary
We are seeking highly organised and motivated Support Secretaries to join our busy administrative team on the bank. This role is integral to the efficient running of our clinical services and provides an excellent opportunity for an individual looking to develop within an NHS administrative career.
The postholder will provide comprehensive secretarial and administrative support to the clinical team, ensuring the timely production of high-quality correspondence and maintaining accurate patient records. You will be responsible for managing enquiries, preparing documentation, supporting clinic processes, and contributing to the smooth operation of the department.
Main duties of the job
- Producing accurate and timely clinical correspondence using digital dictation systems
- Managing incoming referrals, results, and patient queries
- Supporting consultants and clinicians with administrative tasks
- Maintaining patient information and ensuring data quality across systems
- Assisting with the coordination of clinics and waiting lists
- Providing general administrative support to the wider team
This role offers a supportive working environment, opportunities for development, and the chance to contribute to high-quality patient care.
This role offers a supportive working environment, opportunities for development, and the chance to contribute to high-quality patient care.
We welcome applications from candidates who are proactive, professional, and committed to delivering an excellent service.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
About You:
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workload effectively
- Competent IT skills, including use of MS Office and clinical systems
- High level of attention to detail and accuracy
- Ability to work independently and as part of a team
- Previous NHS or medical secretarial experience is desirable, though full training will be provided
Job description
Job responsibilities
About You:
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise workload effectively
- Competent IT skills, including use of MS Office and clinical systems
- High level of attention to detail and accuracy
- Ability to work independently and as part of a team
- Previous NHS or medical secretarial experience is desirable, though full training will be provided
Person Specification
Qualifications
Essential
- Numeracy and literacy qualifications to A-level or NVQ/QCF level 3 standard
Desirable
- QCF / NVQ level 3 in business administration, customer service or similar field
Experience
Essential
- Previous administration experience
- Previous customer service experience
- Storing and filing records
Desirable
Knowledge
Essential
- Understanding of confidentiality within a Health Care setting
- Intermediate awareness of IT and IT skills including telephone systems and databases
Desirable
- In-depth awareness of IT and IT skills including telephone systems and databases, specifically patient databases.
Person Specification
Qualifications
Essential
- Numeracy and literacy qualifications to A-level or NVQ/QCF level 3 standard
Desirable
- QCF / NVQ level 3 in business administration, customer service or similar field
Experience
Essential
- Previous administration experience
- Previous customer service experience
- Storing and filing records
Desirable
Knowledge
Essential
- Understanding of confidentiality within a Health Care setting
- Intermediate awareness of IT and IT skills including telephone systems and databases
Desirable
- In-depth awareness of IT and IT skills including telephone systems and databases, specifically patient databases.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
