Queen Victoria Hospital NHS Foundation Trust

BANK Medical Secretary

The closing date is 12 January 2026

Job summary

Due to increased activity we have a number of exciting roles available within bank. Does flexibility in your work hours appeal to you? Are you available to work a minimum of 6 weeks over a 6 month period (on average)?

We are seeking candidates to provide secretarial support within various departments across the Trust.

The main duties of the role include; secretarial and administrative support within various Trust wide departments, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.

Main duties of the job

Dependent upon your skills and experience, you could be asked to work anywhere within the Trust. No two assignments will be the same, and can vary from working from one day in a department up to covering a placement of several weeks.

Duties will include:

  • To provide full secretarial and administrative support to the on a temporary basis to cover the ongoing operational work within the assigned Division / Department.
  • To work flexibly and sensitively with other disciplines both on and off the QVH site.
  • To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
  • To support the review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
  • To communicate sensitively and appropriately with patients suffering from serious illness.

Important information about your application formAn application form is the first time we will get to know what experience you have had, what you want to do and what you can bring to QVH.

As the first part of the shortlisting process we will be evaluating the quality and content of your personal statement, giving examples and evidence where possible against the essential criteria in the attached Job Description.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Details

Date posted

07 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£14.06 to £15.43 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

276-7719229-AfC

Job locations

Non Clinical Bank

East Grinstead

RH19 3DZ


Job description

Job responsibilities

To provide full secretarial and administrative support to the on a temporary basis to cover the ongoing operational work within the assigned Division / Department.

To work flexibly and sensitively with other disciplines both on and off the QVH site.

To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.

Job description

Job responsibilities

To provide full secretarial and administrative support to the on a temporary basis to cover the ongoing operational work within the assigned Division / Department.

To work flexibly and sensitively with other disciplines both on and off the QVH site.

To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.

Person Specification

Qualifications

Essential

  • Numeracy and literacy qualifications to A-level or NVQ/QCF level 3 standard
  • RSA / OCR level III or able to demonstrate equivalent skill

Experience

Essential

  • Significant experience in secretarial / administration in a medical setting
  • Knowledge of Access/Patient Administration systems

Desirable

  • Digital Dictation

Skills

Essential

  • Accurate audio typing of 60 words per minute or more
  • Excellent keyboard skills
  • Proficient use of computers and software packages, including the knowledge of databases and spreadsheets
Person Specification

Qualifications

Essential

  • Numeracy and literacy qualifications to A-level or NVQ/QCF level 3 standard
  • RSA / OCR level III or able to demonstrate equivalent skill

Experience

Essential

  • Significant experience in secretarial / administration in a medical setting
  • Knowledge of Access/Patient Administration systems

Desirable

  • Digital Dictation

Skills

Essential

  • Accurate audio typing of 60 words per minute or more
  • Excellent keyboard skills
  • Proficient use of computers and software packages, including the knowledge of databases and spreadsheets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust

Address

Non Clinical Bank

East Grinstead

RH19 3DZ


Employer's website

https://www.qvh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust

Address

Non Clinical Bank

East Grinstead

RH19 3DZ


Employer's website

https://www.qvh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Resourcing Team Leader

Kirsty Vanner

kirsty.vanner@nhs.net

Details

Date posted

07 January 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£14.06 to £15.43 an hour per hour

Contract

Bank

Working pattern

Flexible working

Reference number

276-7719229-AfC

Job locations

Non Clinical Bank

East Grinstead

RH19 3DZ


Supporting documents

Privacy notice

Queen Victoria Hospital NHS Foundation Trust's privacy notice (opens in a new tab)