Job summary
The post holder will be a key member of the team providing a professional and efficient administration and clerical support to the Canadian Wing team.
To provide administrative and clerical support to the Canadian Wing team and undertake reception duties within the unit as required, providing patients and visitors with non-clinical assistance.
The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.
Main duties of the job
To provide administrative and clerical support to the nursing and surgical teams and undertake reception duties within the ward as required,
providing patients, families and visitors with non-clinical assistance. The post holder is expected to deliver a responsive and high quality service to patients and their relatives/ carers.
You will need to be able to work under pressure, have the ability to prioritise, have a polite and pleasant telephone manner and be courteous when dealing with staff and the public.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Be the first point of contact on the reception desk and front-of-house, greeting patients and visitors keeping them regularly informed of
any delay.
Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic,
polite and courteous manner.
Take and relay accurate messages and information for clinical staff.
Respond to emails and send messages in a timely manner.
Liaise with other Ward Clerks and secretaries in the hospital and clinics.
Respond to queries and know when to escalate appropriately.
To undertake clerical duties as directed by clinical staff on duty or the manager.
Report any problems to the manager/ Nurse-in-Charge as appropriate.
Add and update Patient Centre with patients forthcoming appointments, attendance, referral and demographic information including GP
information); compile notes/arrange for existing notes to be located/ identified and delivered.
Collect and deliver post for both internal and external mail.
Collect and deliver notes, x-ray reports, pathology specimens to other departments within the hospital under the direction of clinical
staff.
Undertaking photocopying activities and the distribution of copies as required.
Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
Arrange follow-up appointments and transport (where appropriate) as directed by clinical staff.
Ensure adequate stationery supplies are available and re-stock as necessary, informing the Nurse-in-charge of supply issues.
Undertake data entry for ward based audits and trust audits accurately and in a timely manner
Job description
Job responsibilities
Be the first point of contact on the reception desk and front-of-house, greeting patients and visitors keeping them regularly informed of
any delay.
Answer all non-clinical enquires either face to face or by telephone which may be of a sensitive nature in a professional, empathetic,
polite and courteous manner.
Take and relay accurate messages and information for clinical staff.
Respond to emails and send messages in a timely manner.
Liaise with other Ward Clerks and secretaries in the hospital and clinics.
Respond to queries and know when to escalate appropriately.
To undertake clerical duties as directed by clinical staff on duty or the manager.
Report any problems to the manager/ Nurse-in-Charge as appropriate.
Add and update Patient Centre with patients forthcoming appointments, attendance, referral and demographic information including GP
information); compile notes/arrange for existing notes to be located/ identified and delivered.
Collect and deliver post for both internal and external mail.
Collect and deliver notes, x-ray reports, pathology specimens to other departments within the hospital under the direction of clinical
staff.
Undertaking photocopying activities and the distribution of copies as required.
Undertake daily and monthly filing. Arrange transfer of files to Medical Records.
Arrange follow-up appointments and transport (where appropriate) as directed by clinical staff.
Ensure adequate stationery supplies are available and re-stock as necessary, informing the Nurse-in-charge of supply issues.
Undertake data entry for ward based audits and trust audits accurately and in a timely manner
Person Specification
Knowledge
Essential
- Knowledge and evidence of use of computer systems to enter data accurately
Desirable
- Knowledge of Patient Centre/ Patient Administration System (PAS)
Qualifications
Essential
- A good standard of secondary education to include GSCE English and Maths or equivalent o Excellent command of English both written and verbal
Experience
Essential
- Dealing with the public/ customer service experience o Awareness of patient confidentiality and the Data Protection Act
Desirable
- Familiarity with hospital environment o Use of computer/ IT systems
Skills
Essential
- Computer literacy skills
- Able to prioritise own workload and require minimal supervision
- Able to multitask
Person Specification
Knowledge
Essential
- Knowledge and evidence of use of computer systems to enter data accurately
Desirable
- Knowledge of Patient Centre/ Patient Administration System (PAS)
Qualifications
Essential
- A good standard of secondary education to include GSCE English and Maths or equivalent o Excellent command of English both written and verbal
Experience
Essential
- Dealing with the public/ customer service experience o Awareness of patient confidentiality and the Data Protection Act
Desirable
- Familiarity with hospital environment o Use of computer/ IT systems
Skills
Essential
- Computer literacy skills
- Able to prioritise own workload and require minimal supervision
- Able to multitask
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
