Job summary
We are currently looking for an Appointments Coordinator/Receptionist/Support Typist to work in the Orthodontic Department.
Ideally we would require someone who has typing skills and experience in direct face to face contact with patients/clients for appointment scheduling purposes. The role will involve working on a job share rota basis within the department, predominantly on Tuesdays and Fridays.
This is an interesting and varied post providing interaction with patients to schedule appointments, comprehensive clinic preparation and typing support to the Orthodontic Consultants, Associate Specialists, Registrars and Junior Doctors.
Reporting to the Team Leader and working closely with the Medical Secretaries in order to ensure the delivery of the service within NHS targets.
The role will include receiving confidential and sensitive information, written, aural or verbal, to be exchanged with patients, relatives, staff orexternal parties.
Main duties of the job
The role will involve covering the orthodontic reception desk, appointment scheduling and general administrative tasks; including typing of clinic letters and daily preparation of clinic notes. Ideally we would require someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, possess excellent audio typing skills, excellent communication skills, combined with a professional telephone manner, have a flexible and pro-active and positive attitude and remain calm under pressure.Experience of audio typing and word processing is essential.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
To provide full secretarial and administrative support to the Orthodontic Department.
Preparing patients notes ready for clinical appointments.
Booking appointments for patients face to face at the desk.
Booking new patient consultation appointments within the required timescale.
Rescheduling cancellations and DNAs.
Managing capacity within the clinics and moving patient appointments if required.
Ensuring all correspondence relating to patients are saved on to theElectronic Document Management systems (Evolve).
Accurate audio typing using digital dictation and word processing systems
Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or externalparties.
Review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
Ensure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner.
Job description
Job responsibilities
To provide full secretarial and administrative support to the Orthodontic Department.
Preparing patients notes ready for clinical appointments.
Booking appointments for patients face to face at the desk.
Booking new patient consultation appointments within the required timescale.
Rescheduling cancellations and DNAs.
Managing capacity within the clinics and moving patient appointments if required.
Ensuring all correspondence relating to patients are saved on to theElectronic Document Management systems (Evolve).
Accurate audio typing using digital dictation and word processing systems
Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or externalparties.
Review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
Ensure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner.
Person Specification
Education and Experience
Essential
- NVQ Level 3 or able to demonstrate knowledge within this field through practical experience
- Secretarial experience and administration experience
- Experience in dealing with the general public.
- Audio Typing
Person Specification
Education and Experience
Essential
- NVQ Level 3 or able to demonstrate knowledge within this field through practical experience
- Secretarial experience and administration experience
- Experience in dealing with the general public.
- Audio Typing
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
