Job summary
We are currently looking for an outpatient dressing clinic coordinator to work in the Main outpatient Department. Ideally we would like someone who has experience in direct face to face contact with patients/clients for appointment scheduling purposes.
Reporting to the nurse in charge of the clinics that day and working closely with other members of the admin team in order to ensure the delivery of the service within NHS targets. The role will include receiving confidential and sensitive information, written, oral or verbal, to be exchanged with patients, relatives, staff or external parties.
Main duties of the job
Please see job description for full details of the role but it will essentially involve all aspects of booking appointments and amending appointments for both existing patients and new patient referrals. Ideally we would like someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. You will be computer literate and be able to manage a range of systems including clinic room allocation
They must be able to prioritise their own workload, possess excellent communication skills combined with a professional telephone manner, have a flexible and pro-active and positive attitude and remain calm under pressure.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Booking and amending appointments for patients as required
Managing capacity within the clinics and moving patient appointments if required
Ensuring all correspondence relating to patients is saved on to the Electronic Document Management systems (Evolve)
Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or externalpartiesEnsure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner
Communicating effectively with the nursing and medical teams to allow the ongoing clinic to work efficiently
Job description
Job responsibilities
Booking and amending appointments for patients as required
Managing capacity within the clinics and moving patient appointments if required
Ensuring all correspondence relating to patients is saved on to the Electronic Document Management systems (Evolve)
Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or externalpartiesEnsure telephone enquiries are dealt with in a confidential, professional, tactful, sympathetic and timely manner
Communicating effectively with the nursing and medical teams to allow the ongoing clinic to work efficiently
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent
- NVQ 3 or able to demonstrate knowledge within this field through practical experience
Desirable
- Customer Care Course (or equivalent experience)
Experience
Essential
- Dealing with the public / customer service experience of computer systems
- Familiarity with a health service environment
Desirable
- Experience of dealing with a front line reception area in a healthcare setting
- PAS experience
Knowledge
Essential
- Proven knowledge and application of IT processes and systems, i.e. Word, Outlook and Excel
- Knowledge of secretarial or administrative procedures and systems including nonroutine
Person Specification
Qualifications
Essential
- Maths and English GCSE or equivalent
- NVQ 3 or able to demonstrate knowledge within this field through practical experience
Desirable
- Customer Care Course (or equivalent experience)
Experience
Essential
- Dealing with the public / customer service experience of computer systems
- Familiarity with a health service environment
Desirable
- Experience of dealing with a front line reception area in a healthcare setting
- PAS experience
Knowledge
Essential
- Proven knowledge and application of IT processes and systems, i.e. Word, Outlook and Excel
- Knowledge of secretarial or administrative procedures and systems including nonroutine
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
