Job summary
We are currently looking for a self motivated, proactive, independent and resourceful Support Secretary to work in the Oral and Maxillofacial Surgery Department at Medway Maritime Hospital on a part-time basis (25 hours per week over 3-4 days including Mon, Wed and Fri). This is a varied post providing comprehensive support to the department.
The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural or verbal.
We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, ideally possess excellent audio typing skills but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and pro-active attitude and remain calm under pressure. Experience of audio typing is desirable.
Main duties of the job
- Accurate audio typing and administration of Oral and Maxillofacial clinics
- Ensuring prompt output and sign off within agreed timescales
- Develop and maintain a sound knowledge of PAS
- Gain good hands on understanding of RTT18 and NHS targets
- Ensure follow-up actions from clinics are dealt with and recorded accurately within PAS
- Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues telephones within the unit
- Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
- Assist with covering some medical secretary duties during periods of leave
- Contact and book patients for routine general anaesthetic procedures at Medway Maritime Hospital
About us
QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role.
To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Coordinator and working closely with Medical Secretaries and Support Secretaries to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.
Job description
Job responsibilities
Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role.
To provide secretarial and administrative support to the Oral and Maxillofacial Department. Reporting to the Service Coordinator and working closely with Medical Secretaries and Support Secretaries to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.
Person Specification
Qualification
Essential
- Secondary Education
- RSA Level 3 or equivalent level of experience
- Excellent command of English both written and verbal with excellent grammatical and spelling ability
Desirable
- Allscripts/PAS (Patient Administration System)
- MS Excel
Experience
Essential
- Secretarial experience and administration experience
- Healthcare knowledge
Desirable
- Experience as support secretary
- Experience in medical administration
Skills
Essential
- oAudio Typing. oComputer skills. oAble to prioritise. oGood time-management skills.
Attributes
Essential
- oHigh levels of concentration oEnthusiasm. oAbility to work on own initiative and in pressured environment.
Person Specification
Qualification
Essential
- Secondary Education
- RSA Level 3 or equivalent level of experience
- Excellent command of English both written and verbal with excellent grammatical and spelling ability
Desirable
- Allscripts/PAS (Patient Administration System)
- MS Excel
Experience
Essential
- Secretarial experience and administration experience
- Healthcare knowledge
Desirable
- Experience as support secretary
- Experience in medical administration
Skills
Essential
- oAudio Typing. oComputer skills. oAble to prioritise. oGood time-management skills.
Attributes
Essential
- oHigh levels of concentration oEnthusiasm. oAbility to work on own initiative and in pressured environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
