Job summary
The Senior RTT Pathway Tracker role includes management of the patient journey through the care pathway in accordance with NHS England Referral to Treatment (RTT) guidelines and requirements.
The successful candidate will have good organisational skills and a good knowledge of the RTT 18 guidelines. They will work closely with the Operational Management Team and liaise with the administrative and clinical staff to progress patient pathways and ensure accuracy of waiting lists.
This is an office based position.
Main duties of the job
1. Job Summary
1.1 To provide accurate data on possible and actual breaches to the clinicians, managers, specialist nurses and secretaries and assist in reviews of pathways to avoid breaches. The post holder will validate, resolve and correct Referral to Treatment (RTT) data quality issues
1.2 The post holder will be readily available to offer guidance and to support the training of clinical and administrative staff involved in patient pathways in the correct procedures and processes relating to RTT. To provide consistent guidance to all staff relating to the RTT procedures and processes. To deliver presentations on RTT to all staff as required.
1.3 The post holder will have strong working relationships with specified admin teams and will therefore build self-knowledge of speciality and sub-speciality clinical pathways within those specialties.
2. Main working relationships
Internal
- Clinicians
- Medical Secretaries
- Schedulers
General Managers
- Service Managers
- Service Coordinators
- Appointments Team
- Outpatients Team
- Business Intelligence Unit
- Support services
External
- Clinicians and managers from external organisations
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
To monitor and proactively track patients on the Patient Tracking List (PTL) and maintain the trusts RTT tracking system using advanced knowledge and understanding of Patient Centre, Evolve and patient pathways.
To monitor and provide guidance and training, to clinical and administrative staff on the use of RTT status codes, ensuring their accurate use by all staff members.
To present information regarding RTT processes to all levels of staff, clinical and administrative, adapting complex RTT data as appropriate for the target audience.
To escalate problems with capacity with relevant staff and work with colleagues to implement solutions to capacity issues.
To use multiple clinical information systems and databases to understand and coordinate patient pathways.
To proactively identify and support services in the resolution of pathway delays.
Using specialist knowledge, to update RTT pathways where information is identified that has not been included on the pathway which may affect clock start and stop dates.
Have autonomy to investigate and validate patient pathways in liaison with services, using own initiative to ensure breaches are avoided. This would include productively challenging the progress of patient pathways with relevant staff members.
To be responsible for ensuring that patient pathways are correctly linked and reflect the patient journey.
To highlight bottlenecks with the patient pathway, communicating regularly with service management and where possible suggesting and implementing solutions.
Any other duties appropriate to the post-holders grade. Staff may be required to undertake any other duties at the request of the line manager, including project work.
To ensure that incoming referrals are accompanied by accurate and timely pathway information and that this is being recorded correctly.
To deputise for the RTT and Referrals Team Leader, in relation to data reports, if required.
To follow existing policies and procedures, as well as proposing new changes to practice if deemed appropriate.
Job description
Job responsibilities
To monitor and proactively track patients on the Patient Tracking List (PTL) and maintain the trusts RTT tracking system using advanced knowledge and understanding of Patient Centre, Evolve and patient pathways.
To monitor and provide guidance and training, to clinical and administrative staff on the use of RTT status codes, ensuring their accurate use by all staff members.
To present information regarding RTT processes to all levels of staff, clinical and administrative, adapting complex RTT data as appropriate for the target audience.
To escalate problems with capacity with relevant staff and work with colleagues to implement solutions to capacity issues.
To use multiple clinical information systems and databases to understand and coordinate patient pathways.
To proactively identify and support services in the resolution of pathway delays.
Using specialist knowledge, to update RTT pathways where information is identified that has not been included on the pathway which may affect clock start and stop dates.
Have autonomy to investigate and validate patient pathways in liaison with services, using own initiative to ensure breaches are avoided. This would include productively challenging the progress of patient pathways with relevant staff members.
To be responsible for ensuring that patient pathways are correctly linked and reflect the patient journey.
To highlight bottlenecks with the patient pathway, communicating regularly with service management and where possible suggesting and implementing solutions.
Any other duties appropriate to the post-holders grade. Staff may be required to undertake any other duties at the request of the line manager, including project work.
To ensure that incoming referrals are accompanied by accurate and timely pathway information and that this is being recorded correctly.
To deputise for the RTT and Referrals Team Leader, in relation to data reports, if required.
To follow existing policies and procedures, as well as proposing new changes to practice if deemed appropriate.
Person Specification
Knowledge
Essential
- Extensive knowledge of inpatient and outpatient waiting lists
- Extensive knowledge of patient journeys through the hospital
Desirable
- NHS Referral to Treatment Guidance
Qualifications
Essential
- Good general secondary education to A Level or NVQ3 or equivalent
- ECDL or similar IT qualification, or proven equivalent experience, with sound knowledge of Excel and Word
Experience
Essential
- Experience of internal patient information systems (Patient Centre, ICE, etc.)
Desirable
- Experience of service improvement
Person Specification
Knowledge
Essential
- Extensive knowledge of inpatient and outpatient waiting lists
- Extensive knowledge of patient journeys through the hospital
Desirable
- NHS Referral to Treatment Guidance
Qualifications
Essential
- Good general secondary education to A Level or NVQ3 or equivalent
- ECDL or similar IT qualification, or proven equivalent experience, with sound knowledge of Excel and Word
Experience
Essential
- Experience of internal patient information systems (Patient Centre, ICE, etc.)
Desirable
- Experience of service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
