Business Support Manager

Queen Victoria Hospital NHS Foundation Trust

Information:

This job is now closed

Job summary

We have an exciting opportunity for a Business Manager to provide professional, proactive and flexible support to the Chief operating Officer's areas of responsibility, aligned to the key Strategic Objectives and annual goals of QVH.

We are seeking someone who has a passion for the development of new processes, can support service transformation and implement significant service redesign as part of our Strategic objectives. The post holder will have clearly defined areas of responsibility with specific programmes of work and will support the operational teams with change management programmes, as well as providing operational support to the delivery of our new IT systems within the Trust, engaging in the development, testing and implementation of our IQPR and EPR systems.

Main duties of the job

The post holder will be responsible for the management, development and production of external reporting, liaising with internal General Managers, the Business Intelligence Unit and relevant Trust leads.

This role is a key member of the Operational Team, with considerable freedom to act autonomously, applying their excellent judgement, discretion and initiative, combined with excellent organisation, prioritisation and analytical skills.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

276-6696531-AC

Job locations

Queen Victoria Hospital NHS Foundation Trust

Holtye Road

East Grinstead

RH19 3DZ


Job description

Job responsibilities

  • Responsible for supporting the Key Strategic Objectives, annual goals and watch metrics within the Chief Operating Officers (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps.
  • Responsible for co-ordinating the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively.
  • Responsible for the production of operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit and relevant trust leads to analyse and provide insights to support Board and Sub-committee reports.
  • Provide written and verbal narrative briefings to the COO where required in advance of Board, sub committees, Hospital Leadership Team and Team Brief.
  • Acting as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust.
  • Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area
  • Provide project support for the effective delivery of trust wide quality improvement programmes such as outpatient transformation work streams, Patient Knows Best and other key development priorities, working to tight timescales
  • Development and oversight of COO team action plan to address themes within the staff survey.
  • Develop effective weekly operations meetings structured with agendas to support the development of the operations teams, inviting colleagues from across the trust where required.
  • External horizon scanning re new operational guidance, relevant training courses for the team to ensure continuous development, and external opportunities for us to share best practice.
  • Support the development of business cases, policies and plans, co-ordinating input from a number of sources and bringing complex information together in draft form for senior review.
  • Support the oversight of the COO team mandatory training compliance and annual appraisal compliance.
  • Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice.
  • Lead on external return requirements to ensure delivery against timescales
  • Lead individual projects including analysing complex document and statistics, writing reports and protocols, undertaking surveys as necessary
  • Develop policies and protocols for own work area and propose changes which may impact across the organisation
  • Support the COO and senior team in developing the service in line with local and national targets, policy, agreed standards of care and Trust vision.

Job description

Job responsibilities

  • Responsible for supporting the Key Strategic Objectives, annual goals and watch metrics within the Chief Operating Officers (COO) responsibility, identifying areas of variance and highlighting areas for intervention and action to address performance gaps.
  • Responsible for co-ordinating the management of the Integrated Quality and Performance Meetings with the Deputy Director of Performance and Insights, and the CEO Business Manager to ensure these run efficiently and effectively.
  • Responsible for the production of operational performance reporting through the Integrated Quality and Performance Report, liaising with internal general managers, business intelligence unit and relevant trust leads to analyse and provide insights to support Board and Sub-committee reports.
  • Provide written and verbal narrative briefings to the COO where required in advance of Board, sub committees, Hospital Leadership Team and Team Brief.
  • Acting as Quality Improvement Lead for the operations team, attending training, and sharing learning across the operations team and wider across the trust.
  • Provide project support to the changing agenda of operational priorities, taking an intelligent and agile approach to this highly dynamic area
  • Provide project support for the effective delivery of trust wide quality improvement programmes such as outpatient transformation work streams, Patient Knows Best and other key development priorities, working to tight timescales
  • Development and oversight of COO team action plan to address themes within the staff survey.
  • Develop effective weekly operations meetings structured with agendas to support the development of the operations teams, inviting colleagues from across the trust where required.
  • External horizon scanning re new operational guidance, relevant training courses for the team to ensure continuous development, and external opportunities for us to share best practice.
  • Support the development of business cases, policies and plans, co-ordinating input from a number of sources and bringing complex information together in draft form for senior review.
  • Support the oversight of the COO team mandatory training compliance and annual appraisal compliance.
  • Oversight and review of operational policies to ensure these are reviewed regularly and up to date with relevant best practice.
  • Lead on external return requirements to ensure delivery against timescales
  • Lead individual projects including analysing complex document and statistics, writing reports and protocols, undertaking surveys as necessary
  • Develop policies and protocols for own work area and propose changes which may impact across the organisation
  • Support the COO and senior team in developing the service in line with local and national targets, policy, agreed standards of care and Trust vision.

Person Specification

Qualifications

Essential

  • Degree or Diploma or able to demonstrate specialist knowledge within this field through practical experience

Desirable

  • Working towards a postgraduate qualification in management

Experience

Essential

  • Evidence of managing the preparation and presentation of high level reports
  • Experience of gathering and analysing data, identifying themes, writing briefings and making recommendations

Desirable

  • Experience of working within the NHS or public sector
  • Experience of project management
Person Specification

Qualifications

Essential

  • Degree or Diploma or able to demonstrate specialist knowledge within this field through practical experience

Desirable

  • Working towards a postgraduate qualification in management

Experience

Essential

  • Evidence of managing the preparation and presentation of high level reports
  • Experience of gathering and analysing data, identifying themes, writing briefings and making recommendations

Desirable

  • Experience of working within the NHS or public sector
  • Experience of project management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust

Address

Queen Victoria Hospital NHS Foundation Trust

Holtye Road

East Grinstead

RH19 3DZ


Employer's website

https://www.qvh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust

Address

Queen Victoria Hospital NHS Foundation Trust

Holtye Road

East Grinstead

RH19 3DZ


Employer's website

https://www.qvh.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Deputy Chief Operating Officer

Ashley Hunt

Ashley.Hunt@nhs.net

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

276-6696531-AC

Job locations

Queen Victoria Hospital NHS Foundation Trust

Holtye Road

East Grinstead

RH19 3DZ


Supporting documents

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