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Medway NHS Foundation Trust

Clinical Support Worker - OPD

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Job summary

Clinical Support Worker - OPD

Division: Cancer & Core Clinical Services

Care Group: Cancer and Access

Band: 3

Salary: £24,937 - £26,598 pro rata

Interview Date: Week commencing 29th December 2025

We are recruiting for a Clinical Support Worker who shares our ambition and vision to deliver the Best of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

We are looking for an enthusiastic and energetic individual to join our busy Outpatients team. The role involves welcoming patients to the department and assisting the medical team with some clinical procedures.

The role will also require administrative and basic computer work on occasion. A willingness to learn new things is essential.

Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our sharedvisionis achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

OurBESTvalues underpinPatient Firstand are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Date posted

03 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

275-2512CSW-OPD

Job locations

Swale - Sittingbourne & Sheppey

Plover Road Minster on Sea, sheerness

Minster

ME12 3LT

Job description

Job responsibilities

Working within all Swale outpatient specialities. eperience preferred but not essential as training will be provided which will include:

Setting up and running clinics alongside Doctors

Supporting the Nurse in Charge

Teaching of any equipment used within the areas

further roles and responsibilities to:

Provide excellent customer care skills to ensure patients come first

To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines

Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals

To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care

Prepare any medical records which may be required prior to patients attending their clinic appointments.

Job description

Job responsibilities

Working within all Swale outpatient specialities. eperience preferred but not essential as training will be provided which will include:

Setting up and running clinics alongside Doctors

Supporting the Nurse in Charge

Teaching of any equipment used within the areas

further roles and responsibilities to:

Provide excellent customer care skills to ensure patients come first

To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines

Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals

To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care

Prepare any medical records which may be required prior to patients attending their clinic appointments.

Person Specification

Qualifications

Essential

NVQ 3 in Healthcare / QCF Diploma in Health Level 3/ equivalent experience or a willingness to undertake course/competences within a specified time frame
Care Certificate

Knowledge

Essential

Understanding of the requirements of patient confidentiality
Good hygiene skills (e.g. handwashing etc.) understanding of infection control procedures

Experience

Essential

Previous experience of working as a healthcare assistant in a hospital or registered care setting
Experience of working on own and in a team

Skills

Essential

Manual handling of patients, using lifting aids
Ability to follow a clear instruction and feed back to senior staff
Ability to project a professional manner and approach

Person Specification

Qualifications

Essential

NVQ 3 in Healthcare / QCF Diploma in Health Level 3/ equivalent experience or a willingness to undertake course/competences within a specified time frame
Care Certificate

Knowledge

Essential

Understanding of the requirements of patient confidentiality
Good hygiene skills (e.g. handwashing etc.) understanding of infection control procedures

Experience

Essential

Previous experience of working as a healthcare assistant in a hospital or registered care setting
Experience of working on own and in a team

Skills

Essential

Manual handling of patients, using lifting aids
Ability to follow a clear instruction and feed back to senior staff
Ability to project a professional manner and approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medway NHS Foundation Trust

Address

Swale - Sittingbourne & Sheppey

Plover Road Minster on Sea, sheerness

Minster

ME12 3LT

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway NHS Foundation Trust

Address

Swale - Sittingbourne & Sheppey

Plover Road Minster on Sea, sheerness

Minster

ME12 3LT

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)