Job summary
Temporary Resourcing Operations Manager
Division: Corporate
Care Group: HR&OD
Band: 7
Salary: £47,810 - £54,710 per annum
Interview Date: Week Commencing 27th October 2025
We are recruiting for a Temporary Resourcing Operations Managerwho shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
As our Temporary Resourcing Operations Manager, you'll lead the Trust's centralised Temporary Resourcing Service -- providing high-quality, cost-effective staffing solutions across all staff groups, including bank workers, agency staff, and interims.
You'll ensure our service is efficient, compliant, and responsive to operational needs while delivering exceptional value for money. This is a hands-on leadership role where you'll champion innovation, streamline processes, and maximise the use of technology to meet the ever-evolving needs of our Trust.
Your responsibilities will include:
- Leading day-to-day operations of the Temporary Resourcing function.
- Managing agency contracts and ensuring compliance with NHS England, NHS Improvement, and NHS Employers directives.
- Analysing workforce data to reduce temporary staffing costs and improve efficiency.
- Developing recruitment pipelines and talent pools to ensure a sustainable supply of skilled temporary workers.
- Driving continuous improvement in systems, processes, and governance.
- Management of all complaints (serious and minor)
Our values areBold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
Were looking for a dynamic, forward-thinking leader who thrives in a fast-paced environment.
Youll bring:
- Proven experience managing a high-volume temporary staffing or resourcing service.
- Strong leadership, influencing and communication skills with the ability to engage stakeholders at all levels.
- Excellent analytical and reporting skills, with the ability to interpret complex workforce data.
- A creative, problem-solving mindset with a drive for improvement and innovation.
- Educated to Masters level (or equivalent experience) with evidence of continued professional development.
To lead the Trust Temporary Resourcing service providing temporary staffing solutions across all staff groups via staff bank workers, agency workers, and interims.
To be responsible for continuous improvement of the Temporary Resourcing ensuring it is responsive to service needs, provides value for money, and meets governance and audit requirements including NHS England and NHS Improvement directives.
Responsibility for the daily operational management providing the Trust stakeholders with the required management information to continuously monitor, control, reduce temporary staffing demand and cost.
The key aim of this role is to develop and lead an efficient, professional and cost effective temporary staffing service for the Trust.
Job description
Job responsibilities
Were looking for a dynamic, forward-thinking leader who thrives in a fast-paced environment.
Youll bring:
- Proven experience managing a high-volume temporary staffing or resourcing service.
- Strong leadership, influencing and communication skills with the ability to engage stakeholders at all levels.
- Excellent analytical and reporting skills, with the ability to interpret complex workforce data.
- A creative, problem-solving mindset with a drive for improvement and innovation.
- Educated to Masters level (or equivalent experience) with evidence of continued professional development.
To lead the Trust Temporary Resourcing service providing temporary staffing solutions across all staff groups via staff bank workers, agency workers, and interims.
To be responsible for continuous improvement of the Temporary Resourcing ensuring it is responsive to service needs, provides value for money, and meets governance and audit requirements including NHS England and NHS Improvement directives.
Responsibility for the daily operational management providing the Trust stakeholders with the required management information to continuously monitor, control, reduce temporary staffing demand and cost.
The key aim of this role is to develop and lead an efficient, professional and cost effective temporary staffing service for the Trust.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent practical experience.
- Evidence of CPD
Knowledge & Experience
Essential
- Experience of effectively leading a multi-disciplinary temporary staffing function
- Experience of effectively managing complaints and dealing with incident reporting requirements.
- Experience of effectively leading a service delivering high volume workload to meet service demands against non-negotiable deadlines
- Experience of analysing data and producing complex reports
- Experience of working in a complex political environment, balancing the competing needs of internal and external stakeholders.
Skills
Essential
- Effective budget monitoring.
- Ability to design, develop & implement temporary staffing strategies at a senior level.
- Strong and effective leadership skills with the ability to motivate, influence, persuade, and ensure effective delivery.
- Excellent verbal and written communication skills to Board level and across external organisations / agencies.
- Ability to meet challenging deadlines whilst maintaining accuracy and data integrity.
- Producing and implementing robust policies, processes and procedures.
- Ability to analyse highly complex environments, business needs, and assess supplier capability.
- Advanced MS Excel
- Standard Keyboard skills
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent practical experience.
- Evidence of CPD
Knowledge & Experience
Essential
- Experience of effectively leading a multi-disciplinary temporary staffing function
- Experience of effectively managing complaints and dealing with incident reporting requirements.
- Experience of effectively leading a service delivering high volume workload to meet service demands against non-negotiable deadlines
- Experience of analysing data and producing complex reports
- Experience of working in a complex political environment, balancing the competing needs of internal and external stakeholders.
Skills
Essential
- Effective budget monitoring.
- Ability to design, develop & implement temporary staffing strategies at a senior level.
- Strong and effective leadership skills with the ability to motivate, influence, persuade, and ensure effective delivery.
- Excellent verbal and written communication skills to Board level and across external organisations / agencies.
- Ability to meet challenging deadlines whilst maintaining accuracy and data integrity.
- Producing and implementing robust policies, processes and procedures.
- Ability to analyse highly complex environments, business needs, and assess supplier capability.
- Advanced MS Excel
- Standard Keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
