Job summary
General Office Supervisor
Division: Corporate
Care Group: Finance
Band: 4
Salary: £27,485 - £30,162 per annum/pa pro rata
Interview Date: 27th August 2025
The post holder is responsible for the day to day running of the Trust General Office and to ensure that all cash and administration duties are carried out in accordance with Trust Standing Financial Instructions.
Main duties of the job
As General Office Supervisor you will support the Senior Financial Accountant in managing the day to day running of the Trust General Office including supervision of a small team. This will involve dealing with all types of income received by the Trust, management of petty cash, dealing directly with patients and staff and ensuring there are adequate and effective controls in place to safeguard Trust cash assets.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
The duties of the role include;
Supervising the General Office Cashier and General Office Administrator and supporting them to perform their duties in accordance with Standing Operating Procedures.
Ensuring the General Office team is up to date with all statutory and mandatory training.
Opening and closing of the General Office daily and managing the functions of the office with limited interaction from the wider Finance team.
Ensuring staffing levels are above the minimum required level to safeguard the staff and procedures of the team at all times.
Providing support and point of escalation for issues that may arise from staff and patients attending the General Office window.
Ensuring that all cash, cheque, credit/debit card and direct income received is receipted, appropriately stored and regularly banked.
Ensuring that adequate cash controls are in place and adhered to at all times.
Ensuring that all Trust income is accurately recorded in the Trust financial ledgers on a timely basis.
Supporting the management and control of the main petty cash float ensuring controls are followed to prevent loss, theft and fraud.
Ensuring regular audit checks are performed on all petty cash floats.
Responsible for the processing of patient travel claims in accordance with Department of Health guidelines. This includes ensuring the patient qualifies for reimbursement, that adequate paperwork is presented by the patient and duplicate payments are not made.
Ensuring that ICR (Injury Cost Recovery) claims are submitted in a timely manner.
Ensuring there are adequate checks and controls in place to safeguard patients valuables deposited in the General Office.
Job description
Job responsibilities
The duties of the role include;
Supervising the General Office Cashier and General Office Administrator and supporting them to perform their duties in accordance with Standing Operating Procedures.
Ensuring the General Office team is up to date with all statutory and mandatory training.
Opening and closing of the General Office daily and managing the functions of the office with limited interaction from the wider Finance team.
Ensuring staffing levels are above the minimum required level to safeguard the staff and procedures of the team at all times.
Providing support and point of escalation for issues that may arise from staff and patients attending the General Office window.
Ensuring that all cash, cheque, credit/debit card and direct income received is receipted, appropriately stored and regularly banked.
Ensuring that adequate cash controls are in place and adhered to at all times.
Ensuring that all Trust income is accurately recorded in the Trust financial ledgers on a timely basis.
Supporting the management and control of the main petty cash float ensuring controls are followed to prevent loss, theft and fraud.
Ensuring regular audit checks are performed on all petty cash floats.
Responsible for the processing of patient travel claims in accordance with Department of Health guidelines. This includes ensuring the patient qualifies for reimbursement, that adequate paperwork is presented by the patient and duplicate payments are not made.
Ensuring that ICR (Injury Cost Recovery) claims are submitted in a timely manner.
Ensuring there are adequate checks and controls in place to safeguard patients valuables deposited in the General Office.
Person Specification
Qualifications
Essential
- NVQ level 4 / AAT or equivalent qualification preferable or relevant experience in a similar setting.
- Minimum of 5 GCSEs or equivalent, including Maths and English at grade C or above.
Knowledge
Essential
- Management/Supervisory awareness and support.
- Finance processing and administration.
- Cash handling procedures and controls.
- Information Governance/Data Protection regulations
Experience
Essential
- Supervisory/Management experience.
- Computerised financial systems, use of spreadsheets and databases.
- Experience of general office administration/cashiering.
- Petty Cash management.
Skills
Essential
- High level numerical and analytical skills. .
- Accurate finance and administration skills.
- Excellent verbal and written communication.
- Ability to work under pressure.
- Effective time management.
- Persuasion & negotiating skills.
- Ability to work remotely from management and apply initiative.
- The ability to lead, motivate and support the team
- The ability to communicate detailed advice and guidance which impacts upon a wide range of managers and staff across the organisation
- Excellent keyboard skills and experience of Microsoft office.
Person Specification
Qualifications
Essential
- NVQ level 4 / AAT or equivalent qualification preferable or relevant experience in a similar setting.
- Minimum of 5 GCSEs or equivalent, including Maths and English at grade C or above.
Knowledge
Essential
- Management/Supervisory awareness and support.
- Finance processing and administration.
- Cash handling procedures and controls.
- Information Governance/Data Protection regulations
Experience
Essential
- Supervisory/Management experience.
- Computerised financial systems, use of spreadsheets and databases.
- Experience of general office administration/cashiering.
- Petty Cash management.
Skills
Essential
- High level numerical and analytical skills. .
- Accurate finance and administration skills.
- Excellent verbal and written communication.
- Ability to work under pressure.
- Effective time management.
- Persuasion & negotiating skills.
- Ability to work remotely from management and apply initiative.
- The ability to lead, motivate and support the team
- The ability to communicate detailed advice and guidance which impacts upon a wide range of managers and staff across the organisation
- Excellent keyboard skills and experience of Microsoft office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
