Job summary
IT Senior Desktop Engineer
Division: Corporate
Care Group: IT
Band: 5
Salary: £31,049 - £37,796 Per Annum/Pro Rata
We are recruiting for a IT Desktop Engineer who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
Monitor call queue, ensuring customer service levels are maintained, highlighting and escalating any potential issues or exposures to senior colleagues.
Identify repeat calls, and escalate so solutions can be implemented to reduce or eliminate those repeat calls.
Ensure inventory of all hardware and software is maintained and documented to agreed standards.
Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation.
Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
Provide routine repairs and upgrades and respond to any unexpected system faults/failures, ensuring all major issues are escalated to Desktop Services Manager.
Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
- Monitor call queue, ensuring customer service levels are maintained, highlighting any potential issues or exposures to the Desktop Service Manager.
- Identify repeat calls, and escalate so solutions can be implemented and reduce or eliminate those repeat calls.
- Ensure inventory of all hardware and software is maintained and documented to agreed standard.
- Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. This includes automation of desktop deployment processes.
- Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
- Plan and manage routine repairs and upgrades and respond to any unexpected systems fault/failures, ensuring all major issues are escalated to Desktop Services manager.
- Delivery of a high quality service which meets the standards demanded of the locality customer base.
Job description
Job responsibilities
- Monitor call queue, ensuring customer service levels are maintained, highlighting any potential issues or exposures to the Desktop Service Manager.
- Identify repeat calls, and escalate so solutions can be implemented and reduce or eliminate those repeat calls.
- Ensure inventory of all hardware and software is maintained and documented to agreed standard.
- Undertake build, configuration and delivery of client hardware to end users with complete hand over support and documentation. This includes automation of desktop deployment processes.
- Ensure the configuration management data base (CMDB) is regularly updated with all hardware and software configuration items to support accurate customer billing.
- Plan and manage routine repairs and upgrades and respond to any unexpected systems fault/failures, ensuring all major issues are escalated to Desktop Services manager.
- Delivery of a high quality service which meets the standards demanded of the locality customer base.
Person Specification
Qualifications
Essential
- Educated to A-Level/Diploma/NVQ Level 3 or equivalent experience
Knowledge
Essential
- Knowledge of NHS computer system(s), hardware or software and procedures
- Knowledge of elements of IT Infrastructure
Experience
Essential
- Experience and knowledge of ITIL
- NHS IT/Clinical IT Systems Experience
- Experience of close working with healthcare professionals
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Person Specification
Qualifications
Essential
- Educated to A-Level/Diploma/NVQ Level 3 or equivalent experience
Knowledge
Essential
- Knowledge of NHS computer system(s), hardware or software and procedures
- Knowledge of elements of IT Infrastructure
Experience
Essential
- Experience and knowledge of ITIL
- NHS IT/Clinical IT Systems Experience
- Experience of close working with healthcare professionals
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
