Job summary
Senior Infrastructure Engineer (Server)
Division: Corporate
Band: 6
Salary: £38,682 - £46,580 Per Annum/Pro Rata
We are recruiting for a Senior Infrastructure Engineer (Server) who shares our ambition and vision to deliver the Best of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will be expected to represent IT Services to the majority of the Trust's IT users, and as such the post-holder will require good technical skills, and the professionalism and initiative to resolve problems as efficiently as possible.
As an IT Senior Server Engineer you will be part of the Trust's IT Infrastructure Team, maintaining the service capability of the Trust's IT infrastructure, specifically in the area of data centre's, high availability & resiliency, hypervisors, cloud and on premise environments, physical & virtual servers, domain controllers and backups etc.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our sharedvisionis achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy -Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into ourPatient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
OurBESTvalues underpinPatient Firstand are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
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Support the IT Infrastructure Manager in the delivery of IT services to the published service level agreements and develop them to provide an efficient and technically capable service.
-
Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the second/third line support resources.
-
Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (system/departmental outages) and performance issues.
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Support the IT Infrastructure Manager with the development and annual review of IT disaster recovery plans to ensure that the IT Infrastructure can be recovered in the event of an IT disaster and as part of Trust-wide business continuity planning.
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Take part in the research and development of all elements of the IT Infrastructure determining what future technology would be of benefit to the Trust and how it should be implemented.
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Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained to the highest standards on behalf of MFT and its customers.
-
Ensure the Infrastructure Teams issue resolution targets are met and calls are updated accordingly in the service desk software management platform.
Job description
Job responsibilities
-
Support the IT Infrastructure Manager in the delivery of IT services to the published service level agreements and develop them to provide an efficient and technically capable service.
-
Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the second/third line support resources.
-
Head up the investigation, resolution and documentation of root causes of IT problems including severity level 1 incidents (system/departmental outages) and performance issues.
-
Support the IT Infrastructure Manager with the development and annual review of IT disaster recovery plans to ensure that the IT Infrastructure can be recovered in the event of an IT disaster and as part of Trust-wide business continuity planning.
-
Take part in the research and development of all elements of the IT Infrastructure determining what future technology would be of benefit to the Trust and how it should be implemented.
-
Develop processes and procedures to ensure the IT infrastructure is proactively and robustly maintained to the highest standards on behalf of MFT and its customers.
-
Ensure the Infrastructure Teams issue resolution targets are met and calls are updated accordingly in the service desk software management platform.
Person Specification
Qualifications
Essential
- Computer or related science degree
- Specific technical courses (e.g. Cloud, Server and/or infrastructure)
- Cyber Security Credentials (such as CSSP or CSMP etc.)
- A-Level, diploma or apprenticeship level IT qualifications
Knowledge
Essential
- IT standards and system management methodologies.
- Domain, AD, Group Policy Management.
- Backup, Restore, DR, HA and Resiliency.
- Hypervisors, Storage, HCI and Capacity Management,
- Knowledge and understanding of key protocols
Experience
Essential
- 5 years experience in a enterprise level support role
- Analysis of data to identify problem areas and implement solutions
- Proven experience of disaster recovery concepts & testing
- Handling complex organisational and customer issues
- Knowledge of hypervisor and server management at scale
- Cyber security experience
Person Specification
Qualifications
Essential
- Computer or related science degree
- Specific technical courses (e.g. Cloud, Server and/or infrastructure)
- Cyber Security Credentials (such as CSSP or CSMP etc.)
- A-Level, diploma or apprenticeship level IT qualifications
Knowledge
Essential
- IT standards and system management methodologies.
- Domain, AD, Group Policy Management.
- Backup, Restore, DR, HA and Resiliency.
- Hypervisors, Storage, HCI and Capacity Management,
- Knowledge and understanding of key protocols
Experience
Essential
- 5 years experience in a enterprise level support role
- Analysis of data to identify problem areas and implement solutions
- Proven experience of disaster recovery concepts & testing
- Handling complex organisational and customer issues
- Knowledge of hypervisor and server management at scale
- Cyber security experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
