Job summary
Pathway Co-ordinator - Chronic Pain Service
Division: Surgery and Anaesthetics
Care Group: Theatres and Anaesthesia
Band: 4
Salary: £26,530 - £29,114 per annum
We are recruiting for a Pathway Co-ordinator - Chronic Pain Servicewho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
To support the implementation of the NHS Cancer plan by providing dedicated and effective support to multi-disciplinary teams, working with team members to facilitate the delivery of high quality care for cancer patients.
To liaise with colleagues within the Trust and/or in other hospitals to ensure fast-track progression of the patient journey following the decisions made during multi-disciplinary team meetings.
To identify the causes of any delays in the cancer patient journey that may affect the patients' prognosis and/or the delivery of cancer waiting time targets.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
The post holder will provide a pivotal patient scheduling service for consultants and their clinical teams. The post holder will work flexibly with the other team members within the department and provide a professional, efficient administrative service to patients.
The fundamental role of the pathway co-ordinator is to ensure that patients are being managed safely on their pathway from referral to treatment. Ensuring all relevant information is available and to record information relating to clinical episodes on relevant IT systems and within the patients case notes, the post holder will have specific responsibilities for the prospective monitoring of access targets and will escalate potential breaches to the Service Team.
To comprehensively manage waiting lists with overall responsibility for all aspects of the admissions process.
Ensure that all patients are accurately monitored through each stage of their diagnostic and treatment pathway.
To manage and take responsibility for the scheduling of procedures and booking outpatient appointments within their breach dates and update trackers in an accurate and timely manner.
To monitor and identify long waiters ensuring target dates are met by checking weekly admitted patient tracking lists.
Ensure all theatre lists and clinics are full to capacity and making appropriate changes to theatre lists and clinics wherever required.
To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists.
Attend weekly capacity meetings with rota co-ordinator/management team.
To provide a comprehensive cover program for managing waiting lists during secretarial annual leave.
To ensure cancellations are allocated new TCI/OPA dates within specified time limit.
Ensure that capacity issues are escalated to the Service Manager.
To take ownership and have detailed knowledge of all patients related information, including case notes, results, referrals and correspondence within dedicated office space.
To prioritise and administer all patient related enquiries in a timely manner to ensure that patient safety is paramount under the empowerment and guidance of the Consultant(s).
Be knowledgeable and adhere to Government and Trust targets for patient waiting times.
To work effectively with the Service Manager and to comply with patient safety and clinical governance agenda.
Ensure there is an effective, robust communication system, liaising with multi-disciplinary Teams and other hospital departments.
Ensure patient records are accurately maintained on PAS and relevant systems.
Open post, linking correspondence to case notes with previous correspondence and results, bringing the urgent cases to the Consultants attention and following up to ensure these cases are managed quickly.
Arrange for all appropriate notes, results and reports to be available for preassessment/procedures.
To liaise with colleagues/key stakeholders/clinicians internal and external where necessary to organise appointments within target dates.
Be the key contact for the Pain Management Programme, working with the MDT.
Provide administrative support to the Clinical Psychologist and Physiotherapist for the Pain Management Service. Update the PMS spreadsheet with patient data.
Set up clinic templates for the Pain Management Programme on the Patient Administration System and schedule appointments for the Service in conjunction with the needs of the Service.
Job description
Job responsibilities
The post holder will provide a pivotal patient scheduling service for consultants and their clinical teams. The post holder will work flexibly with the other team members within the department and provide a professional, efficient administrative service to patients.
The fundamental role of the pathway co-ordinator is to ensure that patients are being managed safely on their pathway from referral to treatment. Ensuring all relevant information is available and to record information relating to clinical episodes on relevant IT systems and within the patients case notes, the post holder will have specific responsibilities for the prospective monitoring of access targets and will escalate potential breaches to the Service Team.
To comprehensively manage waiting lists with overall responsibility for all aspects of the admissions process.
Ensure that all patients are accurately monitored through each stage of their diagnostic and treatment pathway.
To manage and take responsibility for the scheduling of procedures and booking outpatient appointments within their breach dates and update trackers in an accurate and timely manner.
To monitor and identify long waiters ensuring target dates are met by checking weekly admitted patient tracking lists.
Ensure all theatre lists and clinics are full to capacity and making appropriate changes to theatre lists and clinics wherever required.
To liaise with consultants and their teams to monitor and ensure correct case mix on theatre lists.
Attend weekly capacity meetings with rota co-ordinator/management team.
To provide a comprehensive cover program for managing waiting lists during secretarial annual leave.
To ensure cancellations are allocated new TCI/OPA dates within specified time limit.
Ensure that capacity issues are escalated to the Service Manager.
To take ownership and have detailed knowledge of all patients related information, including case notes, results, referrals and correspondence within dedicated office space.
To prioritise and administer all patient related enquiries in a timely manner to ensure that patient safety is paramount under the empowerment and guidance of the Consultant(s).
Be knowledgeable and adhere to Government and Trust targets for patient waiting times.
To work effectively with the Service Manager and to comply with patient safety and clinical governance agenda.
Ensure there is an effective, robust communication system, liaising with multi-disciplinary Teams and other hospital departments.
Ensure patient records are accurately maintained on PAS and relevant systems.
Open post, linking correspondence to case notes with previous correspondence and results, bringing the urgent cases to the Consultants attention and following up to ensure these cases are managed quickly.
Arrange for all appropriate notes, results and reports to be available for preassessment/procedures.
To liaise with colleagues/key stakeholders/clinicians internal and external where necessary to organise appointments within target dates.
Be the key contact for the Pain Management Programme, working with the MDT.
Provide administrative support to the Clinical Psychologist and Physiotherapist for the Pain Management Service. Update the PMS spreadsheet with patient data.
Set up clinic templates for the Pain Management Programme on the Patient Administration System and schedule appointments for the Service in conjunction with the needs of the Service.
Person Specification
Qualifications
Essential
- Educated to GCSE level including English or equivalent qualification/experience
- Medical Terminology Qualification. e.g. AMSPAR
Knowledge
Essential
- Computer literate including ability to use Microsoft packages such as Excel
- Understanding of NHS systems i.e. Allscripts PAS
- Understanding of national NHS targets and validating patient pathways
- Understanding of scheduling patients for procedures within breach dates
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands and able to support colleagues
Experience
Essential
- Excellent communication skills - written and verbal
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands and able to support colleagues
- Ability to work under pressure and adhere to deadlines
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- Attention to detail
- Ability to be flexible across teams as required
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
Skills
Essential
- Excellent communication skills - written and verbal
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands and able to support colleagues
- Ability to work under pressure and adhere to deadlines
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- Attention to detail
- Ability to be flexible across teams as required
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
Person Specification
Qualifications
Essential
- Educated to GCSE level including English or equivalent qualification/experience
- Medical Terminology Qualification. e.g. AMSPAR
Knowledge
Essential
- Computer literate including ability to use Microsoft packages such as Excel
- Understanding of NHS systems i.e. Allscripts PAS
- Understanding of national NHS targets and validating patient pathways
- Understanding of scheduling patients for procedures within breach dates
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands and able to support colleagues
Experience
Essential
- Excellent communication skills - written and verbal
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands and able to support colleagues
- Ability to work under pressure and adhere to deadlines
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- Attention to detail
- Ability to be flexible across teams as required
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
Skills
Essential
- Excellent communication skills - written and verbal
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
- Maintenance of patient confidentiality at all times
- Has the ability to adapt to challenging and changing situations/demands and able to support colleagues
- Ability to work under pressure and adhere to deadlines
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Strong sense of commitment to openness, honesty and integrity in undertaking the role
- Attention to detail
- Ability to be flexible across teams as required
- Ability to empathise with patients and carers and to provide a caring environment to aid communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
