Job summary
Ward Clerk / Receptionist
Division: Medicine and Emergency Care
Care Group: Specialist Medicine
Band: 2
Salary: £23,615 per annum/pro rata
Interview date: Friday 21st March 2025
We are recruiting for a Ward Clerk/ Receptionist who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.
Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team.
Our values areBold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared visionis achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary and booking transport.
Receiving and processing patients case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.
Collecting Patients case-notes from the Health Records Department, Transit area
Collection of Ethnic and Religious Data and inputting information onto PAS System
Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer
Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate
Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody
Liaising with General Office regarding patients pensions/benefits
Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.
Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit
Job description
Job responsibilities
Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients personal details are up to date and correctly entered onto the PAS System, Teletracking with the use of EPR. Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary and booking transport.
Receiving and processing patients case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.
Collecting Patients case-notes from the Health Records Department, Transit area
Collection of Ethnic and Religious Data and inputting information onto PAS System
Acting as Stage One Officer to determine overseas patients liability for treatment charges and informing the Overseas Officer
Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details
Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate
Assisting Nursing staff with processing of patients property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody
Liaising with General Office regarding patients pensions/benefits
Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.
Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit
Person Specification
Qualifications
Essential
- QualificationsEducated to GCSE level including English or equivalent qualification/experience
Knowledge
Essential
- Computer literate including ability to use Microsoft packages such as Excel
Experience
Essential
- Previous administrative expierence (preferably NHS background but not essential)
- Management of electronic diary
Skills
Essential
- Ability to work on own initiative and to work within a team
- Maintenance of patient confidentiality at all times
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
Value Based Questions
Essential
- How do you demonstrate respect and dignity?
Person Specification
Qualifications
Essential
- QualificationsEducated to GCSE level including English or equivalent qualification/experience
Knowledge
Essential
- Computer literate including ability to use Microsoft packages such as Excel
Experience
Essential
- Previous administrative expierence (preferably NHS background but not essential)
- Management of electronic diary
Skills
Essential
- Ability to work on own initiative and to work within a team
- Maintenance of patient confidentiality at all times
- Good organisational skills, self-motivation, drive for performance and improvement, reliable and flexible in approach and attitude
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
Value Based Questions
Essential
- How do you demonstrate respect and dignity?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
