Job summary
Job Title: Waiting List Scheduler
Division: Medicine & Emergency Care
Care Group: Specialist Medicine
Band: 4
Salary: £26,530 - £29,114 per annum/pro rata
Interview Date: 19th December 2024
We are recruiting for a Waiting List Schedulerwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
Do you want to work in a fast paced environment, delivering high quality care to the patients of Medway and Swale?
If so, Endoscopy could be the role for you. Endoscopy is currently due to COVID 19 a highly demanded service, and is part of an increasing capacity framework to deliver waiting list times to the constitutional standards.
The team is made of up Administrative, Nursing, Consultant and Decontamination staff. All who are responsible for delivering patient care.
Medway Foundation Trust is undergoing a collaboration with Darent Valley Hospital to increase capacity into a brand new, state of the art modular Endoscopy Unit and this is an exciting time for Endoscopy.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Careby the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared visionis achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First.Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient Firstdeployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trusts and the Kent and Medway Safeguarding Boards policies on safeguarding children, young people and vulnerable adults.
Adding patients to the waiting list
Being the main contact between pathway coordinators, clinicians, and patients to deliver patient care
Organising appointments for patients
Removing patients from the waiting list in line with the Elective Access Policy
Escalating capacity issues
Changing appointments if not mutually agreed
Complying with COVID 19 restrictions to deliver patient care in a safe and high quality manner
Responding to patient queries
Organising and maintaining documentation in line with the Trusts policies and procedures
Working as part of a team and off of own initiative
Reorganising lists to maintain Emergency Endoscopy timelines on occasion
To provide a full Operational administrative service to the Endoscopy department. To cross cover within the team in times of staff annual leave/sickness. To work off of own initiative as well as part of a team.
Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Job description
Job responsibilities
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trusts and the Kent and Medway Safeguarding Boards policies on safeguarding children, young people and vulnerable adults.
Adding patients to the waiting list
Being the main contact between pathway coordinators, clinicians, and patients to deliver patient care
Organising appointments for patients
Removing patients from the waiting list in line with the Elective Access Policy
Escalating capacity issues
Changing appointments if not mutually agreed
Complying with COVID 19 restrictions to deliver patient care in a safe and high quality manner
Responding to patient queries
Organising and maintaining documentation in line with the Trusts policies and procedures
Working as part of a team and off of own initiative
Reorganising lists to maintain Emergency Endoscopy timelines on occasion
To provide a full Operational administrative service to the Endoscopy department. To cross cover within the team in times of staff annual leave/sickness. To work off of own initiative as well as part of a team.
Our values areBold,Every Person Counts,Sharing and Open andTogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
Person Specification
Qualifications
Essential
- Educated to GCSE level including English or equivalent qualification/experience
Knowledge
Essential
- Strong working knowledge of a wide range of administrative procedures gained through training and experience in administrative posts
- Dealing with people and difficult situations
- Complex Problem solving
- Advanced knowledge of MS Microsoft; Excel, Word Power Point gained through training and experience.
Experience
Essential
- At least 2 years' experience working in an Acute Hospital setting
Skills
Essential
- Evidence of skills and knowledge of performance and information processes
- Numerate and good analytical skills requiring a high degree of concentration
- Excellent range of communication skills and good interpersonal skills
- Able to engage with people at all levels Demonstrate excellent organisational and planning skills Ability to deal with complex facts or situations which require analysis, comparison and interpretation of a range of options.
Person Specification
Qualifications
Essential
- Educated to GCSE level including English or equivalent qualification/experience
Knowledge
Essential
- Strong working knowledge of a wide range of administrative procedures gained through training and experience in administrative posts
- Dealing with people and difficult situations
- Complex Problem solving
- Advanced knowledge of MS Microsoft; Excel, Word Power Point gained through training and experience.
Experience
Essential
- At least 2 years' experience working in an Acute Hospital setting
Skills
Essential
- Evidence of skills and knowledge of performance and information processes
- Numerate and good analytical skills requiring a high degree of concentration
- Excellent range of communication skills and good interpersonal skills
- Able to engage with people at all levels Demonstrate excellent organisational and planning skills Ability to deal with complex facts or situations which require analysis, comparison and interpretation of a range of options.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
