Job summary
Patient Service Advisor
Division: Cancer and Core Clinical Services
Care Group: Cancer and Access
Band: 2
Salary: £23,615 per annum/pro rata
Interview date: Monday 11th November 2024
Please note this role is Fixed Term/Secondment for 12 months covering maternity leave. The shift pattern is Mondays and Tuesdays 8.00-18.00
We are recruiting for an Patient Service Advisorwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will be expected toact as the first point of contact for our patients and relatives, dealing with enquiries over the telephone and face to face.
As a Patient Service Advisor you will be able tomulti task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
Ensure that all relevant case notes are available at the start of the clinic
Book in Patients for clinics held in allocated work area for each shift.
Confirm with Patient and update demographic information on relevant booking in system
Answer enquiries from either members of the public or staff, whether by telephone or in person
For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient
Book interpreters as required following Trust process
Make follow up appointments as required
To provide cover during periods of absence
Job description
Job responsibilities
Ensure that all relevant case notes are available at the start of the clinic
Book in Patients for clinics held in allocated work area for each shift.
Confirm with Patient and update demographic information on relevant booking in system
Answer enquiries from either members of the public or staff, whether by telephone or in person
For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient
Book interpreters as required following Trust process
Make follow up appointments as required
To provide cover during periods of absence
Person Specification
Qualification
Essential
- Good general education 5 GCSE A-C grades or equivalent, including Maths and English
Knowledge
Essential
- Providing a quality service to support excellent patient care and experience
Skills
Essential
- Proven Customer Care skills
- Computer literate, in particular use of MS windows and Outlook
- Excellent interpersonal skills
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Experience
Essential
- Experience of working within an acute hospital environment is desirable, but not essential
Person Specification
Qualification
Essential
- Good general education 5 GCSE A-C grades or equivalent, including Maths and English
Knowledge
Essential
- Providing a quality service to support excellent patient care and experience
Skills
Essential
- Proven Customer Care skills
- Computer literate, in particular use of MS windows and Outlook
- Excellent interpersonal skills
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Experience
Essential
- Experience of working within an acute hospital environment is desirable, but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
