Job summary
Patient Admin Clerk - Bookings
Division: Cancer & Access
Care Group: Cancer & Core Clinical Services
Band: 3
Salary: £24,071 - £25,674 per annum/pro rata
Monday to Friday 9am to 5 pm
We are recruiting for a Patient Admin Clerk who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will be primarily responsible for taking the lead role in planning and booking of patients Outpatient Appointments.
Asa Patient Admin Clerk you will ensure that all waiting lists are managed and appointments are booked in line with both Trust and Government policies.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
To be responsible for maximum usage of all outpatient appointment slots, according to protocol, criteria and Government targets general outpatients, , processing referrals in accordance with trust policies and Sops.
To be responsible for booking of appointments for patients within clinical, trust and government waiting time targets for outpatients, where necessary moving patients between sites in order to match protocol and met targets.
To Manage and be responsible for own speciality, deal with requests from PSC Team Leader and Service Manager.
To resolve any capacity issues and highlight potential problems, which jeopardise trust policy by escalating these to PSC Team Leaders and Service Managers.
To record and provide speciality statistics to all levels of Managers sometimes at short notice.
Job description
Job responsibilities
To be responsible for maximum usage of all outpatient appointment slots, according to protocol, criteria and Government targets general outpatients, , processing referrals in accordance with trust policies and Sops.
To be responsible for booking of appointments for patients within clinical, trust and government waiting time targets for outpatients, where necessary moving patients between sites in order to match protocol and met targets.
To Manage and be responsible for own speciality, deal with requests from PSC Team Leader and Service Manager.
To resolve any capacity issues and highlight potential problems, which jeopardise trust policy by escalating these to PSC Team Leaders and Service Managers.
To record and provide speciality statistics to all levels of Managers sometimes at short notice.
Person Specification
Qualifications
Essential
- General standard of general education
- NVQ level 3 or equivalent experience
Knowledge
Essential
- Knowledge of Patient Service Centre or similar systems
- Knowledge or awareness of national and local OP targets including 18 week RTT and Cancer targets
Experience
Essential
- NHS administration experience
- Relevant administrative experience
- Experience communicating with general public and/or patient on the phone and face to face
- Experience dealing with conflicting demands on time
Values Based Question
Essential
- How do you demonstrate respect and dignity?
Person Specification
Qualifications
Essential
- General standard of general education
- NVQ level 3 or equivalent experience
Knowledge
Essential
- Knowledge of Patient Service Centre or similar systems
- Knowledge or awareness of national and local OP targets including 18 week RTT and Cancer targets
Experience
Essential
- NHS administration experience
- Relevant administrative experience
- Experience communicating with general public and/or patient on the phone and face to face
- Experience dealing with conflicting demands on time
Values Based Question
Essential
- How do you demonstrate respect and dignity?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
