Job summary
Service Manager - Emergency Department
Division: Medicine and Emergency Care
Care Group: Emergency Department
Band: 7
Salary: £43,742 - £50,056 per annum/pro rata
Interview Date: TBC
We are recruiting for a Service Manager within our Emergency Department Care Group who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
The successful post holder will be expected to lead the operational management team to coordinate and drive performance within the Emergency Department within and exceeding national targets.
Main duties of the job
As a Service Manager you will ensure the development and delivery of high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Divisions Annual Service Plan.
You will work in partnership with the General Manager in the performance of monitoring of activity on a daily basis, to support the achievement of the Trust's targets, and monitor and implement subsequent actions required
Your role will be to operationally manage the service, providing clear leadership and ensuring delivery against our performance goals.
Additionally, you will have the capacity to manage budget effectively, be confident in delivering operational initiatives to achieve excellent patient experience.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
To support the Directorate senior management team in the planning, development, provision and review of the Directorate services
To ensure the delivery of excellent, patient focused and cost effective services in line with the Trusts Strategic Direction and Service Plans and responsive to the needs of patients care.
To provide professional operational leadership for the service within the Directorate to promote the delivery of high quality, cost effective services
To set and review standards of service continuously, in line with the local modernisation targets, the NHS Plan, local contractual requirements, activity and financial targets
Within area of responsibility ensure that the Directorate meets its agreed annual financial activity and other performance targets
As a Senior Manager to work corporately and collaboratively to promote the future success and prosperity of the Trust
To deputise for and act up on behalf of the General Manager as and when required Service Planning
As a member of the Directorates management team, ensure that the Directorate meets and maintains the Operating Framework
As a member of the Directorates management team develop the annual service plan ad hoc business cases and capital bids for the Directorate as required
To ensure the Directorates services are developed with the framework of the Trusts service strategy and modernisation agenda
Develop systems that encourage patient involvement and choice as part of creating a patient centred service
Ensure services are provided to external organisations as determined by SLA agreements
Ensure that services are managed within the confines of an agreed budget and where necessary identify CRES cost savings within these budgets
Job description
Job responsibilities
To support the Directorate senior management team in the planning, development, provision and review of the Directorate services
To ensure the delivery of excellent, patient focused and cost effective services in line with the Trusts Strategic Direction and Service Plans and responsive to the needs of patients care.
To provide professional operational leadership for the service within the Directorate to promote the delivery of high quality, cost effective services
To set and review standards of service continuously, in line with the local modernisation targets, the NHS Plan, local contractual requirements, activity and financial targets
Within area of responsibility ensure that the Directorate meets its agreed annual financial activity and other performance targets
As a Senior Manager to work corporately and collaboratively to promote the future success and prosperity of the Trust
To deputise for and act up on behalf of the General Manager as and when required Service Planning
As a member of the Directorates management team, ensure that the Directorate meets and maintains the Operating Framework
As a member of the Directorates management team develop the annual service plan ad hoc business cases and capital bids for the Directorate as required
To ensure the Directorates services are developed with the framework of the Trusts service strategy and modernisation agenda
Develop systems that encourage patient involvement and choice as part of creating a patient centred service
Ensure services are provided to external organisations as determined by SLA agreements
Ensure that services are managed within the confines of an agreed budget and where necessary identify CRES cost savings within these budgets
Person Specification
Qualifications
Essential
- Postgraduate training in Business or NHS Management in progress/completed or willingness to undertake
Knowledge
Essential
- Familiarity with clinical management issues is advantageous
Experience
Essential
- Operational management experience, including (preferably with some exposure to the NHS)
- Staff management experience
- Budget management experience
Skills
Essential
- Familiarity with IT applications
- Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions
- Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Person Specification
Qualifications
Essential
- Postgraduate training in Business or NHS Management in progress/completed or willingness to undertake
Knowledge
Essential
- Familiarity with clinical management issues is advantageous
Experience
Essential
- Operational management experience, including (preferably with some exposure to the NHS)
- Staff management experience
- Budget management experience
Skills
Essential
- Familiarity with IT applications
- Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions
- Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
